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Simply to ImpressReviews 147

1.7

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Simply to Impress Reviews Summary

Simply to Impress has a rating of 1.7 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Simply to Impress most frequently mention customer service, christmas cards and day shipping. Simply to Impress ranks 56th among Greeting Cards sites.

service
88
value
85
shipping
85
returns
48
quality
80

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Florida
1 review
1 helpful vote
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I ordered masks from these morons. They didn't agree with what the masks said so they denied the order. It's obviously full of Biden/china supporting, America hating liberals. Take your business elswhere.

Date of experience: February 7, 2021
Illinois
2 reviews
0 helpful votes
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I have been trying to get someone from Simply to Impress to call me back regarding a brand new credit card I used for the 1st time with them, the very next day there was FRAUD on this card. I am disputing charge with Visa, but I find it VERY SUSPICIOUS that NO ONE WILL CALL ME BACK FROM SIMPLY TO IMPRESS!

Date of experience: January 29, 2021
Ohio
1 review
1 helpful vote
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Item was paid to be overnighted however it took 2 days to process and then was shipped via USPS First Class. I contacted them several times before someone finally got back to me and they tried to get out of it stating that it takes a few days to process and then it's sent to the carrier. Then why charge $27 for Overnight shipping?! Will resolve with my credit card co.

Date of experience: January 15, 2021
North Carolina
1 review
1 helpful vote
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Very late receiving
January 5, 2021

The cards themselves were very nice once I received them but that was 11/2 weeks late after their estimated last date so couldn't send them out before Christmas. A waste of money!

Date of experience: January 5, 2021
Pennsylvania
1 review
0 helpful votes
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Still... no cards and no customer service follow up
December 28, 2020

I ordered my cards in early Dec. Based on the timeline they gave me they would have arrived on Dec. 16th.

It is 12/28 and no cards in site! I wouldn't be as upset if I waited until the last minute, but after reaching out to their customer service department I have not heard back and it's been over a week. A heads up would have been nice and I would have gone with another vendor. Tracking hasn't been updated. Essentially my 100+$ worth of cards are nowhere to be found. I have used simply to impress the last 3 years and will NOT be using them again. I understand the mail is messed up, but no follow up for customer service or even a separate communication on how behind things were is really a disgrace.

Date of experience: December 28, 2020
Pennsylvania
1 review
4 helpful votes
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Scammed
December 28, 2020

I ordered christmas cards on 12/12, never came. Still not here. Been on hold with customer service for 30 mins. I'm sad. I really wanted to send cards this year especially to family members who have been stuck inside.
God Bless the scammers and scum bags. They need prayers.

Date of experience: December 28, 2020
California
1 review
0 helpful votes
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Order Business holiday cards on December 13,2020 and today is December 23,2020 and I still have not received them. I have called the company and can't get any response. I text them through their website and there is a long wait for over hour. I guess they are a scam. They take orders they can't complete. I would highly recommend that you do not order from this company. WWW.Simpletoimpress.com as they do not take responsibility for their shipping issues. They could have rerun my order and shipped them overnight through FEDEX or UPS. However, they just said sorry and blame USPS.

Date of experience: December 23, 2020
Connecticut
1 review
1 helpful vote
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Perhaps I may be in the minority, but my Xmas cards came out great! They were delivered a day earlier than promised and they were packaged so beautifully. A personalized note included thanking me for my order in a gorgeous present-type box. I normally would order from Shutterfly or even Walmart for cards. I wanted to try something different and unique to match this crazy year. Simply to Impress did a great job! I will gladly purchase from them again.

Date of experience: December 22, 2020
Minnesota
2 reviews
0 helpful votes
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I had a terrible experience & I'm never ordering from this website ever again! I only chose them because their sale was slightly cheaper than Walgreens & Shutterfly.

After I placed my order, I found out my cards weren't expected until 10 days later, which was bad enough. But now its 12/22/20 & they still haven't arrived! I ordered Christmas cards so I could send them out before Christmas. But now, thanks to this terrible website, I spent almost $200 to mail out Christmas cards after Christmas. Thanks for nothing! Never, ever ordering from this website again!

Date of experience: December 22, 2020
Delaware
1 review
0 helpful votes
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Not impressed
December 21, 2020

I ordered my cards Dec 8, printing labeled printed Dec 12, expected to received Dec 18. Now Dec 21 and no cards. Not sure what to do. I'll give one more day and then give up and cancel credit card payment.

Date of experience: December 21, 2020
Texas
1 review
0 helpful votes
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DO NOT USE!
December 21, 2020

I had the worst experience using this company. I placed an order for Christmas cards on December 8th, paid for expedited shipping and still did not have the order by the 15th. After being on hold for 36 minutes, customer service was terrible! They blamed the post office, when come to find out, the company never sent my cards out. The customer service rep's recommendation to me was to order new cards from somewhere local so I could maybe still get them out in time. Such a waste of time and no cards to show for.

Date of experience: December 21, 2020
Massachusetts
1 review
0 helpful votes
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Stay away
December 19, 2020

This company is a scam. Cards never came. Tracking number was fake. I should have read the reviews...

Date of experience: December 19, 2020
Missouri
1 review
0 helpful votes
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Horrible service
December 19, 2020

Ordered cards and they never came. Tried to reach out to customer service and I never got a response.

Date of experience: December 19, 2020
Canada
1 review
0 helpful votes
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WORSE COMPANY EVER
December 17, 2020

If I could give them 0 starts I would. Don't believe a word they mention in their website. 1-3 days shipping?, what a joke! I paid 30$ for 1-3 days shipping and I'm still waiting for my Christmas cards ordered 10 days ago. Never ever I'll be using this company's services again. They have ruined my Christmas by making falses promises. Now I won't have enough time to mail these cards if they even come. Also, when I messaged them about this issue they were rude and did not addressed this issue. They simply did not care. Thanks so much Simply to impress! Worse people I have ever dealt with.

Date of experience: December 17, 2020
Texas
1 review
4 helpful votes
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I don't understand how anyone would give these scammers any more than the minimum stars, I would give them minus 5 if I could. Packages get "lost" in lala land, they don't do anything other than tell you: I'm sorry for the inconvenience, my Christmas cards never arrived, I even paid for 2 day shipping that is not really 2 day shipping according to post office, rip off. I had to end up going through my credit card for a refund.

Date of experience: December 17, 2020
Pennsylvania
1 review
0 helpful votes
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Go anywhere else! I ordered 12/2 - they said they shipped on 12/5. It is 12/16 and I have not received my order and cannot get in touch with the company. I've emailed, chatted and called and nothing. What a disappointment. First time ever that I won't be sending Christmas cards.

Date of experience: December 16, 2020
Ohio
1 review
0 helpful votes
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11 days later, no cards
December 15, 2020

Ordered my cards on Dec 4th. It is Dec 15th and I still do not have them. The processing time is not explained when ordering. 9 days processing and still waiting on the cards. I bought foil press which is more expensive, so you would think they would put more care into the order being that I spent so much. Ruined my Christmas being so frustrated everyday waiting for them to arrive.

Date of experience: December 15, 2020
New York
1 review
0 helpful votes
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Bad cards. Slow delivery
December 14, 2020

It is 12/13 and my cards are over 4 days late. This is partially b/c they had to redo cards for me b/c the quality was fuzzy and dark. This was something I was really looking forward to sharing with family and friends, and they have ruined it. Talk about making thinks worse during this already tough year. Will never use again. Currently figuring out another way to share my photos.

Date of experience: December 14, 2020
Florida
1 review
2 helpful votes
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Add extra time
December 13, 2020

The products are nice, although the price has consistently gone up over the past 4 years. Turn around time leaves A LOT to be desired. Their site claims 2-3 day turn around. My cards took 8. The company did not expedite shipping in order to make up for their delay. $200 of Christmas cards that now will not arrive before Christmas in most cases because the information on their site was inaccurate. I've used this company for the past 4 years, I will be looking for a new provider for next years cards. This level of service is simply not acceptable.

Date of experience: December 13, 2020
Georgia
1 review
2 helpful votes
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Terrible customer service
December 13, 2020

Will never order from them again. Christmas cards ordered in NOVEMBER are 2 weeks late. Customer service response is very slow and bizarre, such as asking me for full address, when it is included in the email they just sent me. Clearly it is a bot or someone stalling for time. RIDICULOUS - BEWARE!

Date of experience: December 13, 2020