Simply to Impress

I ordered 25 Easter cards recently. I've ordered probably 250 cards from them over the past 2 ish years. The Easter cards came out grainy with little specks all over then photos of my son. (They were high quality photos.) When you order custom cards it states they will send you a sample of the quality of the pictures are questionable. Which they did not do. Communicated with them via chat and email (they don't take phone calls). They sent me out 25 new cards free of charge, apologizing and stating it was an apparent issue with their printer and that they are totally accepting fault. The new 25 cards were EXACTLY the same. Grainy and speckled. At this point I was a week out from Easter and I'd have to order from another vendor, but these cards are NOT cheap and I wasn't going to order elsewhere til I got a refund from Simply To Impress. I requested a refund, sent them more pictures of the cards. Goodness gracious they wanted soooo many pictures. But I gave them everything they requested. And I was willing to send them back all 50 of the cards for a full refund. They said they'd send the photos and info to quality control and someone would be back to me in 48 hours with a resolution. To waited two days, they still never got back to me. I emailed them again and said "umm I'm still waiting, what's taking so long, I've spent a lot of money on your website over the last two years, all I want is to return the cards and get a refund." They responded with an apology and stated there's nothing that can be done til Quality Control looks at the information / complaint. (Let's note here; quality control should have LOOKED at the replacement cards BEFORE sending them out to me to assure the issue was resolved. They clearly did not.) That last email they sent, telling me "sorry you'll have to wait" was March 21,2024. It's April 4,2024. I still haven't heard back. I will not be ordering from this vendor ever again and I do not recommend anyone do business with them.

I have been trying to get someone from Simply to Impress to call me back regarding a brand new credit card I used for the 1st time with them, the very next day there was FRAUD on this card. I am disputing charge with Visa, but I find it VERY SUSPICIOUS that NO ONE WILL CALL ME BACK FROM SIMPLY TO IMPRESS!

Absolutely atrocious. Ordered holiday cards 12/10 with what they said would be 2-4 day shipping. I paid for the return addressing and stamping to ensure they were there before Christmas. I received notification that my order was shipped 12/12. Therefore the latest they should have been delivered was 12/17. On 12/21 I logged into the site to see what was going on, and I noticed that the expected arrival date was 12/31... WHAT!? 16 mailing days AFTER THE "SHIPPED" DATE. I contacted the online assistant, who said that on her end the order was shipped 12/12 and that the 12/31 delivery must have been a mistake. I logged-in today to ask for a refund since today is the 10th mailing day they were "shipped," and now the expected arrival date is... 1/2/20! After the new year! W. T. F. Clearly the product was never shipped when they said it was. Thankfully they gave me a refund. Now I am hoping they can throw away the order before they ship them because I would rather send nothing than send the cards after New Years Day. Never again. Spread the word. This site is a SCAM. Oh and I would leave a photo below, but I don't have one to leave... clearly. LOL.

The card I ordered looks amazing and it was shipped after 1 business day. I ordered a card with gold foil and it looks great. I will use them for all future card orders.

Ordered graduation banner May 4th with an estimated delivery date May May 8th - May 13th. Guess what... today is May 13th, my daughter's graduation is tomorrow and NO banner! When I log in this is now what is says:
Production Time:
2 business days
Expected Ship Date:
Today: May 13,2020

Shipping Time:
2-5 business days
Delivery Expected:
May 15,2020 - May 20,2020

Called at 3:23 was on hold for 59 min 37 sec, hit 5 to be called back, time now 6:17 and no call! Save yourself the frustration and do not order from this company.

The Xmas cards said glitter did not have any. The return addresses were out of alignment. The 22 photo ornaments were out of alignment, no glitter as it said and the bright photo was faded.

I ordered Christmas cards. They came in the mail with horrible applied filters. Like my family had blue teeth horrible. They wouldn't fix it. Or refund my cards.

Do not use this company. They are unwilling to correct errors they made during printing. They say they will give you a 50 percent discount to reprint but it's barely a 30 percent discount.

I ordered very simple Christmas Cards on November 16th. Simply to Impress told me they would be delivered by November 21st. A day after they were not delivered, I contacted customer service and they said to wait a few more days. In between those few days I ordered some things from Shutterfly and they were delivered, again in those few days. I then contact customer service again who said they were still in the process of being shipped. I know this, I get a text every day saying they are being delivered later than expected. All they could do was offer a refund once it was sent back. So I've now waited over 11 days for cards, then when they eventually get here will have to wait another who knows how long until they are delivered and then even longer for a refund, so we're talking over a MONTH. They are blaming the slow shipping on Covid, I have had no issues with anything else being shipped from multiple other places; amazon, shuttefly, random small businesses online, sending out letters ect. Poor excuse and poor customer service from Audra P. Maybe if you order your cards in July you can expect to get them. I will NEVER order from this company again and I hope you consider looking elsewhere as well.

Simply to Impress? More like Simply to Disappoint! I ordered over 80 Christmas cards over a month before Christmas, and only 36 envelopes came in. The others, according to their terrible customer service reps, are coming in TWO DAYS AFTER CHRISTMAS. What a waste of my time and effort. Not only this, but the image quality is severely lacking, and the fonts they use are almost pixelated on the envelopes. Ruined our family's yearly tradition of sending out quality cards to our friends and family. Now I can't even send a card to my own father because they only sent me less than half of the envelopes. NEVER EVER buy ANYTHING from this company. They are a waste of your time and money, what a disgrace. The worst part? Since I only was able to receive half of my cards before Christmas, they offered a $27 compensation. Those envelopes cost a lot more than $27, and the fact that their customer service is THAT BAD is a reason alone to not buy from this company. It's sad that they don't allow for customer feedback on their website or show bad reviews. Simply to Impress is nothing more than a money grabbing scheme to ruin your family's tradition of a stress free and easy Christmas card experience.

Worst customer service ever; poor quality products. Save your money and preserve your mental health. Don't make my mistake by using these scammers.

Horrible customer service! I paid 37.00 for 15 cards and they never came. They also refuse to refund my money.

This is the second year to use Simply-To-Impress for our picture Christmas cards. Design went smoothly. Went to Check-out and that's where the problem began. According to the big red banner at the top of their web page: 50% OFF ORDERS OVER $100,40% OFF ORDERS BETWEEN $50 - $100,30% OFF ORDERS UNDER $50. I ordered 60 cards at $1.67 each, which comes to $100.20, so I assumed I would get them at 50% off. HOWEVER, THERE IS A PROGRAMING ERROR (I wonder if it is intentional) SO THAT THE 50% DISCOUNT IS NOT APPLIED UNTIL YOUR TOTAL REACHES $150. Was on a live chat for about an hour and a half with someone that just couldn't comprehend why I thought I was being overcharged. They finally agreed to refund the $10 overcharge. Was it worth the ten bucks. Not really, but I hate getting ripped off through false advertising.
I would give 5 stars for speedy service. Ordered on a Sunday night and cards were delivered to my door early Wednesday morning. Quality looks great. Will I use them again? Maybe, but before I waste time designing the card I'll go to the order page and see if they fixed the programing error

I ordered Xmas cards last year and got them quickly and they were beautiful. So I decided to order again this year but unfortunately they messed up my order. I immediately contacted them as I needed to send out the cards soon. Keep in mind the incorrect order got to me in 4 days from the day of order to the day of delivery. I even sent a photo so they could see that the order was incorrect and not the design I chose. The customer service rep was more concerned about getting me a return label to get the incorrect order shipped back to them. Hmm ok, not sure what you're going to do with the cards. So I had to ask what she can do about getting my cards to me quickly. She proceeds to tell me the quickest they can get to me is 10 days. I ask her why it would take so long for something they messed up on, besides the fact that it's ridiculous they have me re-packaging and running around for an order they messed up. What I expected to hear from their company is "go ahead and keep those/toss them and we'll rush an order out to you." So then she comes back and says she can overnight the delivery, but it would still take 7 days now because of the foil printing I order and they cannot rush the machine.?!? Then how did they get me everything in 4 days last time? Who knows. I had also asked to speak to a manager throughout the chat, but she would never transfer me but rather kept telling me she did all she can do and the manager will just tell me the same. Then when I question if she has any intentions to transfer me, she comes back and says they can't transfer chats and will take my phone number and call me back. At that point I was done and told her to cancel any new order she placed and issue me a refund for the incorrect order or else I'll contact my bank. I love their cards and their pricing is good for what you get, but if this is the customer service I'm up against when things go wrong, I'll gladly pay a few extra dollars and go elsewhere. So disappointed as their stuff is really cute. But they just completely ruined it with the way they handled this situation.

YES. 0 STARS IF POSSIBLE!
***DO NOT USE THIS COMPANY~ HORRIBLE TWICE! LAST YEAR THEY NEVER SENT MY CHRISTMAS CARDS, I INQUIRED UNTIL I WAS TOLD IT WAS CANCELLED(?) AND I WAS REFUNDED. Never a reason. Just they decided to cancel!>>?^&*()_*&. I BEGGED THEM, SEND THEM LATE, I STILL NEED CARDS. NOPE. -------THESE ARE THE PEOPLE I INQUIRED TO. I STILL HAVE THE EMAILS FROM CUSTOMER CARE SPECIALIST:
1- Norma C. 2- Benjamin E. 3-Ashley LeDo 4-Aldo G. 5- Trina K. Yes, this many people and still NO cards. This year (call me stupid. I needed cards, My sister and daughter just had surgery, my husband has cancer & surgery next week and Hospice was just called in for my mom (I had pictures already downloaded on this site last year. So I ordered again... Cards came NO ENVELOPES! ~UNREAL that this company is alive! I had to send them. So I went out and paid $40 for this size envelopes. I Called and spoke to Karen (realizing SHE was not responsible. Just doing her job) but to let her know how incompetent and uncaring this company is! She offered to give me $29. BACK. Not full cost of my envelopes or the pain and travel $ to find that size. ***PLEASE DO YOURSELF A FAVOR AND STAY FAR AWAY AND WARN ANYONE YOU KNOW TO DO THE SAME!

I ordered Christmas cards to have them sent out to family and friends right toward Christmas. I paid extra for rush processing so it would get to everyone on time by Christmas or at least between Christmas and New Year's Eve. They kept losing the recipients' addresses in the system and they would never notify me about it. Luckily I would check on my order status and found out that it was not in the process due to the fact that they had lost the addresses. So each time I contacted them to see what was going on, nobody was helpful at all. They kept switching live chat agents on me and then I had to explain my whole situation all over again and again, which was very frustrating! They had put me under a lot of stress during that time and I had the hardest time resubmitting my recipients' addresses to them. I had to cancel my order and start all over again with a new order in order to get in the recipients' addresses to them. Then I once again got a confirmation email that my order was received with the recipients' addresses. I kept checking on my order status and I was informed that my order was in process. Then I received an email confirmation that they were sent out and on the way to the recipients. A week later, I find out from everybody that they never received a card from me. I contacted Simply To Impress and they told me once again that the addresses were lost in the system again. It was too late by then to reorder Christmas cards again because the holidays were over by then. So nobody got a Christmas card from me this year thanks to Simply To Impress! I was so very disappointed and sad because I always had sent out Christmas cards every year and this year was kind of special to me. This has got to be the worst experience I have ever had! They are a bunch of horrible people who work there at Simply To Impress. Their name should be changed to Simply To Disappoint or Simply To Horrify.

Love o order a Christmas card y they are amazing 100% recommendations the material is amazing I just place a new order

I asked for a refund. My cards have been sitting in the postal warehouse since 12/8. They were ordered on 12/1. Extremely disappointed and angry.