Simply Dresses

Received a dress that was missing an entire section of lace on a full lace back dress. Sent photos to the company, who argued that was supposed to look like this and refused a replacement. Obviously a scam operation, avoid this company at all costs!

Terrible return policy. My daughter ordered several dresses from different stores and went past the 7 day return policy by 9 days on a $300 dress. No exceptions. The other places we purchased from had excellent customer service and worked with me. I will never order from Simply Dresses again and will def spread the word.

The specificaly do not give you enough time to send dress back after it doesnt fit. They not giving refunds. It is designed to scam people.

The dress I ordered was supposed to be for curvy gals. It wasn't, but I might have been able to remedy with more time. My big beef with them was that they don't refund your purchase. Store credit only. Will not shop there again.

I ordered a maxi dress for my vacation. Unfortunately, it arrived a few days after I left - not prior to my departure as expected. When I returned about a week later and tried it on, it did not fit. When I tried to return it, they refused. Would not even do an exchange. I have never ordered from them again, will not, and have advised everyone I know not to order as well. They obviously don't care about losing my business or anyone else's.

I ordered a dress for my niece who needed one for a formal. The style was exactly what she wanted, dress came in 2 days as expected and was exactly as pictured except the detail was even prettier in person. We assumed we'd have to have alterations done, but the straps on the dress were adjustable so no alterations needed! My niece was very happy!

The dress is of okay quality, however, I would recommend other places like Lulus for dresses. They are around the same price and have better return policies. Simply Dresses has a very short and strict return policy and I probably would not buy from here again.

I ordered a dress with rush shipping and it arrived on time. The dress itself ran small, despite the use of their provided sizing chart when ordering. Quality was nice. I would order from them again, but definitely size up to be more comfortable.

Bought dress for party which didn't fit right. Tried to return and they declined. Do not recommend this company.

I ordered a dress from simply dresses and absolutely loved it! Great material simply beautiful. I wanted a little more wiggle room so decided to return it and get a bigger size. The lady told me they didn't have anymore then magically found one. I said great I'll take it. Shipping is amazingly fast. I reordered Wednesday got it on Saturday. However, the new dress when I tried it on fit a little differently I immediately noticed it was shorter looked in the mirror and noticed a flaw under the first layer so I went to smooth it out except I couldn't because someone had altered this dress! It has been hemmed and who ever did it didn't do a very good job. I'll be returning and hoping to get my dress back. Probably won't ever order again!

Alert! Stay away from this company! You will be cheated out of money.
My daughter bought a dress there for her 16th Birthday which is next month, but the dress doesn't fit and we out of money!
Do not spend your money with them, bad customer service! You will be forced to lose money not being able to send product back. The reason you will need to send product back is because sizes are way off. Bad quality product, with horrible customer service and nonexisting return policy. You will be stock with product which you can't use sizes are way off!

I took a chance on this website knowing I may get a Chinese knock-off... and sure enough I did. The fit didn't match what was shown on the website; the fabric is cheap and very thin as well.

They overprice their dresses to make them look high quality and I can only return the dress for store credit (which I don't even want to use). Please please do your research and avoid the hassle of getting something that wasn't advertised. I recommend websites like Lulus or even your local prom store for gorgeous dresses.

Ordered 4 gowns from this company and was charged the rate for shipping the 4 gowns
Simplydresses could not fulfill my order and only sent 3 dresses and was only refunded for the dress not the extra shipping amount it cost to order 4 gowns to the price it would of cost to order 3. It was a difference of like $30 to $40 AUD
CONTACTED them and they are just dodging my emails and refuse to refund I will not let this go as the is the second time they have done this so will contact afterpay and send through all the details as I have checked on many occasions just to make sure that there is a price difference between the quantity of items that are ordered for the calculation of shipping

While I didn't keep the dress from this company. It was beautiful and exactly as advertised just not flattering on me. I returned it within the 5 days and they paid for return shipping and gave me my full refund to my credit card within the 10 days listed in their policy. Everything was as advertised. I talked with customer service and they were pleasant and easy to work with.

Got my dress in the mail a couple days ago the sizing chart is WAYYYY off. Not able to return it do to their policy of one of a kind dresses fine print? Maybe they should take more than 1 days to make these. Not to mention the slit for it is in the center when it should be aided a touch according to the photo. If they are turkey one of a kind dresses they should ask for all measurements.

This website needs to include a better size range for plus sized girls. Put in the measurements and it said no sixes found?! Absolutely unacceptable caused a whole upset tears and really killed confidence. Will not recommend or buy from until they are more inclusive of ALL sizes.

7 day return - in fine print on the receipt! I wouldn't have even thought to check the receipt this soon because I've never heard of a 7 day return policy - and no extension while we all waited to hear if prom's were canceled. Disgusting policy!

The dresses I received from this company were lovely. HOWEVER. I was tricked by the small print about duty and tax.
After paying the cost of the dresses- which was not cheap, I then received a duty invoice for £93.53 2 weeks later.
This came as a surprise and, in hindsight, I wouldn't have ordered knowing I would be paying the additional amount.

Wil een jurk terug sturen kosten €95,00
Na invoerrechten €35.00
Belachelijk duur voor een jurk die niet past

I ordered a dress for my niece's prom, but unfortunately i ordered the wrong one. I travel for work, so when i tried to exchange it for the right one, they told me it was too late. Has original tags on it and all never worn or touched and they refuse to exchange it. I was not even asking for my money back, which you would think they would be more than happy to do. I ordered last year from here and was extremely happy with everything. You would think they would take care of returning customers, but they dont. Will never order from this place again.

Daughter purchased dress. Did not fit and tried to return. Due to COVID-19, they were closed and could not be reached. Once they returned, for business, they said it was past their return time. VERY disappointed in their response during this unique time.

They have a very short return policy which is terrible when you are trying to decide on dresses. They make no allowances. I would not bother ordering from them nor would i recommend.

I am a new customer unfamiliar with Simply Dresses refund policy of sending back items within 7 days of receipt. I asked Simply Dresses for an exchange, not even a refund and they denied my request. I will not be purchasing from them again.