Silver.com

On 3/16 I placed an order with Silver.com. For 4 weeks I did not heard from their team. I contacted their customer service a couple of times inquiring information about my order. The company responded that they have part of my order and are not sure when they'll receive additional quantity of that same product and be able to ship. Also, it was mentioned that once the product is available, orders would be fulfilled in order of receiving (I am hopping that I'm on top of their list, as they have partially my order). At this point, I am very disappointed and wondering will my order be fulfilled at all and when. Also, why the company is not responding with information to customers with open orders for more than 5 weeks, and is being very vague about information related to deliveries.

Placed an order for 20oz in bars came lighting fast, did not require a signature so not sure on customer service replacing something that didn't come, will do business again. Would like a letter of authenticity but not hard to tell of silver is silver.

I received a confirmation email that my order had been processed and they would let me know once shipped. I was very excited about the order as this was my first time purchasing silver. It clearly stated that a signature would be required and that I would be notified as soon as my order shipped. I was happy to know this because I did not want my significant other knowing that I made this purchase. Well, surprise surprise. It arrived with no notification that it had shipped. No signature required. And who do you think opened the package? Total disappointment in the whole experience. Now instead of enjoying my purchase I'm spending the evening having to explain my purchase. If you do not have a locked mailbox I highly recommend checking your mail as soon as it arrives. God forbid it gets lost in the mail...

Bought 10oz with BTC, excellent service, the whole process was very smooth, I will order from them again. The overall review on this site do not reflect the professionals I met on the phone and via email.

Ordered a skeleton and was given a tracking # was told it takes a long time it was coming from China. It got to New York then went to Puerto Rico. When I contacted them they said it had been delivered.

I placed an order and paid for it, took 22 days to come, allso no signature required to pick up my order, they sell stuff not in stock so you have to wait, it finally came but if your gonna buy go to mony metal mgmt as they lock in your price the moment you buy, you allso get a certificate of authenticity and must sighn for order, you may save a buck or 2 but not worth the hassle as the company takes your order and after that no real contact till it finally shipped, the bar i ordered was new and undamaged and what i orderd but there customer service is lacking.

I bought two 100oz bars from Silver.com which were shipped via the Criminal USPS. The bars got to the closest Regional USPS center to me and then the box was then shipped back to JMBullion's WareHouse in Nevada. Silver.com is merely a Front for JMBullion, with a phony address (just a mail box in strip center). I was told the box was empty when they got it back, but I can't confirm, but IT was NEVER delivered to my Local USPS hub/town for delivery to me. But Silver.com said that I had received it. So in essence, the took my funds (near $4K) and never delivered my silver. They Had NO signed receipt by me, which means they were LYING. I had to spend about 60 hours Suing them to get my money back, which took me MONTHS. Don't was your time with JMBullion & it's front company, Silver.com.

My check took 3 days to get there. By then they were out of stock is my guess. It was another 3 weeks to get my product. By they Pl dropped well over 125$ plus. Make me wonder if it would of gone up then what would of happened. The bar was not securely packed. I had to money it around to get it back in place. It did come needing to be signed. But the carrier signed and just left it. That is usps fought. They make me mad. They sign for everything and when I call... they Claim covid. Shocking to me was the shape of the bar in the assay. They may not be there fault. Rest of my bars are flawless in assay. This being my first englehard it may be expected. I did google others, and mine is in the worst shap. Plus, it does have a good serial number... little hard to read, but low mintage number. I would agree with one other on here. Use your Credit card. It was a good price for this bar, besides a few on ebay in live auctions. I can live with it. I may stick to pamp. Better sealed, condition always mint from many sites, and cheaper. I never called them. I did send one email. I know thier purpose for me now. Get bars you can wait on, be market up, and most be cheaper then other sites. Over all a 3*... or a c+.

I should known it would be nothing but trouble since day one when I placed my order there website gave me no confirmation number for my order. After a hour on hold a two emails I found out my order was in fact confirmed. And mailed my check the same day.Silver.com says my check wasnt recieved for 2 kilo bars after silver went up 20% after purchase. I only found this out through my own inquiry, never recieved any notice at all from silver.com. And wouldn't let me pay by credit card. They either oversold there inventory or wouldn't honor the price I had locked in and paid. This is B. S.! They Said I could reorder at new price are they serious? This is also B. S. because the have none in stock! Sent in orders to sd bullion, bold precious metals, monarch, and other no problem what so ever! Through back and forth with the most unhelpful service reps I found out this is a jm bullion company, no wonder I'm getting screwed read there reviews they are just as bad. Idk how this scam artist are still in bussiness. Never do bussiness with these people they are more than willing to take advantage of you and the current situation. SHAME ON YOU SILVER.COM