In August of 2015 I made a purchase from Silver.com using my credit card. Everything went great! I give them 5 star service when I used my credit card. The order went great, the delivery was fast and I picked up the delivery at the UPS shipping center, this was due to the fact that I was working at the time UPS would attempt to deliver.
Things went so well on the purchase that I decided to make a second purchase. I made the mistake of trying to save a few dollars on the following purchase by paying Silver.com up front with a check, that was my mistake! Once Silver.com had my cash in their pocket, delivery became my problem according to their new policy. That was when I received 1 star service.
Im not saying dont purchase from Silver.com, I have researched and they do have the lowest prices. Im just warning you to use the protection of your credit card when making the purchase. You can get all of your money back if the product does not end up in your hands.

Below is the communications I had with Silver.com, read closly.

Silver.com *******@silver.com Jul 28th

Hello Kevin,

We have received and deposited your paper check payment. Please allow three to six business days for the funds to clear, depending on your ordering history and type of check. Please note that we cannot confirm when funds clear, and only receive notice of bounced payments, thus the holding period for ALL paper checks, including money orders and cashier's checks.

What's Next? As soon as the payment clears, we prepare your package and notify you as soon as your order has shipped, typically within 1-3 business days.

We will continue to keep you updated on the status on your order, or you can check the status at any time by visiting the My Account page.___________________________________________________________________

Junkmail Mail *******@gmail.com Jul 28 (3 days ago)
To help
Remember when shipping, I will have to go over to UPS or FedX and pick it up. I will not be home to sing for it._______________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
On Wed, Jul 29,2015 at 10:37 AM, Help *******@silver.com wrote:
Hello,
We appreciate your attention on this matter! Your order is shipping UPS 2-Day Air. If you need to alter the shipping method, you may do so for an added fee within the next 72 hours.
--
Thanks,
Txxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday_________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
I dont need to alter the shipping. UPS wont let me pick it up from their local office without you (the shipper) approval. We did this on the last shipment and it worked fine.__________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hello Kevin,

We appreciate your response! Unfortunately, we can no longer allow orders to be picked up at UPS locations. This is a security measure we must take to protect customers and ourselves from fraud. We do apologize for the inconvenience.

If you need further assistance, please contact our support team via email, Live Chat, or by telephone at *******223. Have an excellent day!

--
Thanks,
Txxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday___________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
We just did this four weeks ago with my last purchase so I know we can do it. I will take the attempted delivery notification to the UPS Customer center on Ave., there I will show my identification and sign for the package there, just like last month.
I will not be at my house for delivery. If I cant pick the package up at the UPS Customer Center, it will then be returned to you after three delivery attempts and I will ask for my money back. I know that we can do this again. Please forward this to a supervisor.
Thank you__________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hello Kevin,

Dear Kevin:

Thank you for your email. We understand that you may have done this in the past, but as of a recent change to our policy (in place after your last order) we will no longer allow any pickups at a UPS location. This notice was listed as "No will call" within the final order page during the order process. This is due to fraud and there is no way around this policy now in place. There would be cancellation fees to cancel your order. Because you paid via check, we are able to change the ship to address to any location (including a work address or po box). If you are interested, please advise. Otherwise, an adult must be physically home to sign, with no exception.

Please advise how you would like to proceed.

--
Thanks,
Axxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday__________________________________________________________________

Junkmail Mail *******@gmail.com Jul 29 (2 days ago)
To help
Please send back my money as soon as the check clears and I will buy elsewhere.
I'm sure the order has not shipped
UPS will try and deliver the package three times before returning the shipment back to you as undeliverable.
With my check, I sent a letter stating that I would have to pick the shipment up at the UPS office, you should have sent the check back immediately.
Thank you, sorry it couldnt work out for us.

Most of the people who order are at work when UPS delivers and cant have it delivered at their work._____________________________________________________________________

Help via helpscout.net Jul 29 (2 days ago)
To me
Hi,

I have sent your order over to billing to be cancelled. We will send a refund as soon as the check clears. I apologize for the inconvenience.

--
Thanks,
Mxxx
*******@silver.com
*******223
8-5 CST Monday-Friday, 9-1 CST Saturday____________________________________________________________________

On Wednesday 2015 07 29 I called Silver.com and spoke with Mxxx, she clearly understood my position and asked me to call back on Friday to speak with a supervisor.

On Friday 2015 07 31 I spoke with Cxxx; Cxxx stated to me that my instructions on product delivery that were received with my payment go to a payment processing center. At the payment processing center any instructions or forms are of no concern to that branch of the company, they are strictly involved in payment processing.

Silver.com was glad to keep $35.00 of my money for canceling an order that they had no ability to put into my hands.___________________________________________________________________

Hi Cxxx,
We spoke by phone on Friday 2015 07 13, we discussed the issue going on about getting purchased product from your hands and into my hands. Because of Silver.com not allowing me to pick the item up at UPS, my money was on its way to being refunded.
http://www.krcrtv.com/news/local/ups-driver-arrested-for-theft-of-thousands-in-gold-silver/*******
I assume this is why you wont let me pick the item up. I think Silver.com made a hasty reaction.
Anyway, I wrote check # 2873 for $1104. 35 on 2015 07 24. The check cleared my account on 2015 07 28. It is August 15th now, can I get my refund please.
Thank you

It cost me $35.00 to receive no service from Silver.com. This is because I checked a box when making the purchase, so I was told. If you use your MasterCard, Visa or American Express to make the purchase, Silver.com checked there box so if the product is not delivered to you, you get all of your money back. Again I will remind you that I received great service when I used my credit card. Im cautioning you about using you own cash on such a purchase.