Zenger Reviews Summary
Zenger has a rating of 1.2 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Zenger ranks 320th among Fashion Jewelry sites.
Who would expect that a company with 260k followers on IG is a FRAUD! I ordered last Dec 2020 but nothing was shipped at all. Worst? They kind of deleted my order details. At first I can still track the status but after some time order # and email doesn't show any details anymore. I also couldn't log in to my account but when I tried to make a new account using same details it welcomed me as if it was the first time I created the account but the old details were still there. What a complete waste of money. Go eat my $70! Scammers fraudsters! Im so disappointed.
Order #*******.
Done on 10/09/19. Didn't get yet, no tracking id provided. Tried contacting many times, no reply. Mails, messages, calls, no reply at all. When I complained in message, I got blocked. Feels cheated, beware of these people, they have pathetic customer service. Guys, there are better ways to make money... how long will u block profiles? How many will u block?
Zenger Jewelry sent us a bracelet that didn't fit. We used their strange and horribly-inconvenient returns process to send them item back (at our cost). Royal Mail says it arrived the parcel arrived more than two weeks ago, but they're ignoring all emails and even blocked us on Instagram! I cannot recommend buying ANYTHING here.
I received a thank you for my purchase notification with a link to view my order. The link does not work and 3 months later I have not received my order. I'd give it zero stars if I could - Definitely a scam!
DO NOT PURCHASE FROM THIS WEBSITE. I purchased a bracelet spent around $65. Seemed like okay quality but they run small. Got a medium in men size and it looked like a kids medium. So I had to return it. My intention was to return and purchase a different style. I went through the return/exchange approval process which you do so on website. Shortly after i received an email with approval and return prepaid label. I packed and shipped it back as instructed in its original packaging. I believe the website states refunds typically takes 2-3 business. So i waited a week, and nothing. Checked status and said it was delivered. They received it. I tried emailing. No reply. Waited a couple days, emailed again, and again no reply and no refund. I've already sent 3 emails, filled out form on website to be contacted by someone anyone and nothing. I've messaged on instagram. Wrote a review on instagram regarding the issue and still now 20 days after receiving their merchandise back no one has contacted me. I'm beyond upset. I work hard for my money and that was a gift in which i had to take back and will have to replace. This isn't right. I'm not one to usually write reviews but here i am going above and beyond to put them on blast wherever i can so that it doesn't happen to anyone else. And I need my money back.
Was buying from them actually got the products, the main issue was that they had a promotion which they fail to give. Even after all was done according to their requirements.
Was a bit disappointing to see that they don't explain or answer my email.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members