ShopRiteReviews 147

I do my shopping at the route 37 in toms River, New Jersey Shoprite for over five years. Never have I been treated like I was treated today. Some new young person named Brian(never seen this kid before) in the express lanes approached my cart as I was finishing pain and decides to take something from the bottom of my cart. Whenever I buy sodas, I take theracks with me, I am Handicap and that makes it easy for me. I bring them back the next time I come. Never had I had anybody approach me in the manner that Brian did. I think as if he was the boss very rude. He just pointed me up because I was the only Latin customer in the store. Goes running and gets Brett a manager for which I do not like because he's very rude and very disrespectful to to his employees and customers. He came and removed the item making waves in front of other people making it very uncomfortable for me. Again attack because I am Hispanic. It's not the first time I've had issues with this so-called manager, Brett. He should not be a manager because he has no skills working with people. I didn't appreciate the way. They both attacked me today and Brett coming, abusing his authority and embarrassing me in front of other people. I amHandicap disabled and try to make my shopping as easy as possible for myself. I've been doing the same thing I mentioned above for over four years never been an issue. These two persons need to learn how to do their job correctly and treat everybody the same, not pinpoint the only Hispanic in the store and attack her. The embarrassment that they caused me today is unacceptable. The manager Brett when people talk to him, he looks down at the person if their not a white American. Shame on these two people, and I hope they get better trained.

At Shop Rite to do full order of groceries so we order deli items at kiosk and proceed to shop. Approximately 30 minutes later go to pick up order at deli. Nothing in pick up area so we stand a few minutes and wait. Still nothing so I proceed to check out while my husband waits at deli counter, and waits and waits. Eventually he asks a gentlemen behind the counter to check on our order. Gentlemen comes back and says "Um, the ticket was still in the printer, no one picked it up but he wasn't working on customer orders, but he will start it now." What's the point of the kiosk? What's going on? And might I also mention, it was not busy. 1:30 on a Tuesday afternoon.

Most of the time even the simple items in shopwrong are poor quality and overpriced. Today 12/28 I couldn't find any eggs and meatloaf mix. They did have ribs but frozen. Not happy with the quality of shoprite so I think it should be renamed SHOPWRONG.

I've been getting home delivery for 2 years. I've always requested back door delivery ONLY, but they keep coming to the front door. I ask why not the back door and they say no one told them. The last 2 people didn't speak English so it took awhile getting them to the back door. I'm 87 and handicapped so the back sliding door is the only one I can handle.
Today I got delivery of 4 tomatoes. They were hard enough to drive nails into plywood. The produce manager should be fired for allowing produce like this to be sold.

Shoprite-Brookdale
New Jersey

Why your store is almost ALWAYS out of stock with the items needed most. This happened so many times. Also slapping on all those additional fees-online shopping fee, bag fee, etc. and charging $14.99 for delivery when most supermarkets delivery for free does not help to keep customers loyal. Please assign someone to keep shelves well stocked.

Thank you.

I purchased shoprite brand half and half. I went to use it this morning all that came out was cloudy water. I brought it back for exchange and they said no because they don't exchange perishable products after seven days. I explained the product didn't go bad I didn't get half and half in the container, must of been a problem when packaging at the factory. I wasn't accommodated. I left frustrated came home and called customer service no help there either.
List a customer after seventeen years.

I shop different days & different hours, but it makes no difference. Too often, SR in Chester NY is out of the sales stock and if it is a digital item, you cannot get a raincheck for the digital price. Also, I am older, and it takes me longer to pack. In the meanwhile, as soon as I pay, the cashier is taking the next order, and those items are getting close to the ones I have not yet gotten to. I am tired of feeling rushed to pack and get out. On the other hand, almost all the cashiers are pleasant and some even offer to help me pack. Oh, and I almost forgot - the meat is usually good here, but the produce is often not so good.

The Shoprite 9-slice Pizza has been replaced by their new Bowl and Basket label. The only problem is that although the box size is the same, the product inside is 2/3 the size of the Shoprite branded version. Its very odd looking, like it was a manufacturing error; a badly cut lot. It sits in a mostly empty box that's just over 18 oz. Another victim of product downsizing. Maybe Shoprite thinks we're stupid, but Walmart individually wrapped deep dish pizzas are comparable. One more reason to get my groceries at Walmart. Way to go Shoprite.

Made an online purchase, invoice was sent and you can see that replacement were made. No one bothered to call to say such. Had to call, received none of the item that were substituted. When they finally sent the rest of my items, the delivery person left them out on the porch in the sun (chicken, fruit, bacon). Tomatoes were over ripe and packed at the bottom of bag, tomato soup is what arrived. At least when you order from ACME they call you about subs and send an email for approval. Guess im going back to ACME.

Store manager mast all staff the same as he treat his familie
And must not scatter the staff members hopes and dreams
The staff menber is good to help out when to stand in to take control if when no body is available

I have been a customer for over 30 years. We save up our receipts to take off our usually $200 plus order and on May 2,2022 we were told we could only use $12 worth out of about $50 deposit receipts. We were told for years they would take ALL of them as long as we were buying food. The cashier Patricia apparently didn't know and took about $25 off our $213 bill and was aggravated she had to void half of them. She didn't realize I was standing behind her when she told the manager a blatant lie that I had given her a hard time since I got on line. I never said a word to her until the problem with the refunds happened. Needless to say, I will not be shopping there anymore.

So I spent $235 forgot my ShopRite card and I asked one of the managers could they help me or find a key where I could get the discount they looked at me like I had two heads $235 later so they said give me your license and we'll find your phone number so I did it took the 40 minutes I was so upset. I went over there and asked for my card and snatched it from the lady very upset next time I'll think about spending that much money in the store where they can't be courteous and compensate a customer.

I got on the line because I didn't want to ring my groceries and bag them my 70 plus years old self. Not the first time this has happened in this store. I feel it's a Minority thing.

So I've just received another cold notification via phone from the SR representative that they are running late again. Matter of fact tone, absolutely no sign of even implying an apology, let alone saying it.
I am going to drop them, I think

Location: Stirling, NJ
I had placed an order for $325 but they fulfilled only $85 worth of groceries and charged $10 internet shopping fee. To add to it, organic milk was scanned twice and I received only one gallon. We then entered the store to shop as we didn't have enough groceries. Lo behold, we found most of the items on our list. So it's clear that the missing items were in stock in the store, just the assigned shopper was clearly lazy and didn't fulfill the order. I had spent hours on their slow website searching and filling up my cart. Don't waste you time on this joke of a service.
My last ShopRite from home order, chicken was charged but was missing from our pick up.
Someone needs to make the shoppers responsible for over charging and missing items (that are in stock on shelves).
Zero stars

This is more about the corporation than any individual site. The home shopping options (pickup and delivery) are broken. They tout customer service but have no systems in place to handle any errors on their end. After hours of attempts my slot was lost after their website crashed. The cart and log show it was real and they won't correct it. I understand that these are unprecedented times, but handling system errors should be something in place even before crisis mode.

NOW they've implemented a queue system to get into the website! Yup, you can wait for hours to see that there's still no slots available. Are they that vain that they believe we're wanting to wait hours to see the new circular? The queuing should be for delivery and pickup NOT site entry! Pass the word! If it is an emergency and you stop there, I understand. Just remember when this return to normal, they did NOT care about their customers when it mattered the most!

I order groceries from Shoprite and get them delivered because i'm disabled. They always arrive on time. If there are substitutions it usually makes sense and you get to approve or disapprove it via text.

I love black navel pastrami and I waited patiently after one female customer had been waiting while watching the hero lady talk and spit over heroes, the manger with a dirty nylon scarf stood in the corner and another customer repeatedly had to tell a staff member his order over and over again. NOT ONE TIME DID THEY CLEAN THE BLADES. Pork and cheese, turkey or beef mix. The heavy set, contact wearing light eyed male told me it was possible that pork had contaminated my pastrami. I walked away and reported this males nasty disregard to health. The blade was filthy with all types of food products. The health inspector needs to be called. The heavy set white/Hispanic looking male was also wearing a nasty dirty coat that was supposed to be white and clean. The Gateway, Brooklyn ShopRite DELI IS NASTY AND THE STAFFS ATTITUDES ARE WORSE!