Cosmetis

Bought several items and decided to bite the bullet on the high shipping cost, only to get a bill for duty and taxes. Nowhere during the order process was I informed that duty and taxes would apply, nor is there anywhere on the website to say where the items are being shipped from.

I attempted to send an e-mail to the customer support e-mail provided - *******@cosmetis.com and get notice that it is not a valid e-mail address - will not buy from again

Their site clearly says 'no taxes on orders under 800.00'. Once the order was shipped i received a notificication from dhl that i had to pay 27.80 in taxes. I reached out to cosmetis but they ignored me.
No customer service after lying on their website.

I've shopped from shopcosmetis website 3rh January 2021. They said their process 1 to 3 business days to ship my orders and they haven't shipped my order although it's out of date. And then they said 3 items missing and waiting for the items to arrive maximum 2 business days. And then after 3 business days and requested to cancel the missing items and ship me the rest of the products as soon as possible. They canceled the and put the amount store credit but still they haven't shipped my orders. Now They are not even responding my emails. I requested to cancel my orders but no any emails. Customer service is 0. Don't waste your money.

Purchased Eucerin Anti-pigment night cream 'on-line' from Cosmetis on 13th June 2023. The company initially forwarded a tracking number on 29th June 2023, which turned out to be wrong. After repeated reminders the company forwarded another tracking number admitting mistake. When the package arrived, I was surprised to receive a wrong product from them. This was pointed out to them on 4th July 2023. The Customer Service replied that they are investigating but has not taken any action till date to send me the correct product. I am not sure whether they will at all send me the product or refund the amount. Avoid this company at all cost. It is a fraudulent company.

After I ordered from this site, I decided to look it up and see if it was trustworthy. So glad I read the reviews AFTER the purchase because I was extremely worried. However I did the free shipping for $120 worth of merchandise through DHL. I placed my order on Nov 04,2021, & DHL texted me on Nov 09,2021 that my package was on its way and would be delivered on Nov 12,2021 which was actually delivered on Nov 09,2021 to San Diego, CA!
Products were authentic and as described! Will definitely be buying my products from here on now.

I've purchased from this website on August 10th with a gap for the delivery until sep 8th, I've contacted them because I didn't see any update on the tracking number I got by them and they just answer it was normal. It passed sep 8th and nothing, sadly I had to move from the address I was originally when I bought the product I sent an email again and the answer wasn't helpful at all, they wouldn't respond for money even of I'm not going to enjoy the product, they pretend I send it back when I get it but how I'm supposed to get the product if I'm not on the address they sent it any more.
Please please don't waste your money buying from these people.

Bought 2 Isdin Fotoprotector SFP 50 order Number #*******940 on 4/26/2023, so far I have not received the products. I sent them an e-mail request, but no answered.