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Shoedazzle has a rating of 3.7 stars from 7,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention good quality, fast delivery, and timely manner. Shoedazzle ranks 2nd among Subscription Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I'd been eyeing these shoes for a while, so I finally pulled the trigger and bought them. They're just as awesome as they looked online and crazy comfy, which is a lifesaver for my job where I'm on my feet all day. Surprisingly, I didn't have much discomfort breaking them in. Totally digging the style. I also grabbed some sneakers that were cute, but they didn't quite hit the mark. Normally, a size 7 fits me fine, but for some reason, the right shoe feels too big. Gonna have to send those back.
Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products
I order a LOT from Shoedazzle so I obviously love what they put out. One thing I don't like is the buckle on the outside (which is industry standard to be fair). Why oh why don't we have a strap or boot belt with the buckle on the INSIDE where you can reach it to don and doff the shoe? Usually ShoeDazzle shoes can be modified to move the buckle, but I recently purchased a pair that couldn't be modified. Oh my, it took a half hour to put them on!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased the boots. They arrived pretty quickly, no issues. They didn't fit so I had to return. The process was pretty simple. You could choose tradition return or use a third party called happy returns. I tried out the happy returns and that worked great. I just brought them to my local staples and they did the label and later that day I already had my refund processing.
My only complaint about shoedazzle is when you decide you want to cancel your membership, they do not make it easy.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Carolyn,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I brought at least 10 pairs and they all are beautiful, true to size, fair material, and most of them are comfortable.
Products used:
Shoes
Hello Regina,
Wow! Thank you for the great feedback about our merchandise! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy your day!
Best,
Bonnie
The experience with JustFab and Shoe Dazzle is always good. However, twice I have gotten a pair of boots and they have been USED, or WORN! I don't understand, how this happens. When I make a purchase I get at least 6-8 pairs on a order and one pair of shoes or a pair of boots is always used! My question is WHY?! This is not a good look, and I really like both of the companies
Hello Sherron,
We apologize for what sounds like a very frustrating experience! We're sad to know that you received some shoes that have been already used. We really appreciate you making us aware of the situation. We value the opportunity to resolve this, and our Member Services team will contact you right away to assist you.
Best,
Zeth
Received my package and, amazingly, it had not fallen open due to lack of tape! The shipping dept actually used enough tape to make the journey. Thanks.
Hello Phyllis,
We're glad you’re enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered two pairs of sandals to try out for my daughters wedding in September in Fiji. Such a Dilemma! I like both but can only afford one so I have to return the other. Bummer! SO sO cute and comfy. Thanks ShoeDazzle -Lisa in Alaska
Hello Lisa,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in ShoeDazzle. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I had a bad experience with to representatives of the company. One of which who hung up the phone on me in the middle of a service. I feel that I was disrespected and dismissed. I also don't like the fact that certain functions aren't available on the site for example having the right to remove a credit card or other information on your own. As a client I felt as if my personal information/ card is being held hostage. For me that was an uncomfortable feeling for me.
Hello Grahame,
It is with great regret that we received your feedback regarding our Member Services Team and our user interface. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I took a chance on the in color this season, I bought a light yellow bag with a gold tone buckle. I received so many compliments! I love it!
I love your shoes too, but wish more kitten heels would be sold. Unfortunately I had 2 spine surgeries and unable to walk in heels over 2in.
Hello Kristine,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
I think my problem is ordering clothes. Luckily I have daughters so if it does t work for me it should work for one of them. I also purchased my first wide width she for my daughter and it fit! Now back to more shopping for her. So not a bad experience. Just gotta find myself a different outfit
Hello Gwen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm always satisfied my only issues is cause I have big feet and they don't always fit in the shoes cause they're crafted for people with petite feet but that's not their fault haha.
Hello Kassandra,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in here at ShoeDazzle.
Best,
Mary
Don't get me wrong I love shopping on the site, I love the shoes I always see something I want. It's just that the payment that comes out of my account is not consistent on the date. It comes out of my account on different dates every month and with someone that has a tight budget I would like to know when my money will be taken and if the date can become consistent.
Hello Marquita,
Thank you for taking the time to leave a review. Your feedback about the membership fee charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
It seems that all my shoes make noise when I walk; meaning the heels/soles pop. They look nice, but I can do without the "chatter."
Hello Lisa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered a pair of booties and jeans and I paid for it, it shows on my account that I paid for it and the amount got token from my account but why does it show that my status total is pending?
Tip for consumers:
Just make sure to check everything over again so nothing gets confusing.
Products used:
I haven't got them yet because the site shows that I haven't paid for my order even though I know I did or else it would not show on my account that I bought something from shoedazzle.
Hello Mercy,
Thank you for writing a review regarding your purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
Received as promised, by shoe dazzle I have no experienced a problem yet, need to be reminded to use my points and that's taken out my account every month a reminder should be give that you have credit available!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lavonne,
Thank you for writing a review about our skipping option and the monthly VIP Credits! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
Every shoe that I have ordered I am very Pleased, PURCHASED 7 PAIR OF SHOES SO FAR, SERVICE VALUE, I AM SATISFIED SO FAR KEEP SERVING GOOD PRODUCT I HAVE NOT SENT ANYTHING BACK YET!
The boots arrive on time just as described. From the website picture i purchased two pair. Would recommend
Hello Sherlonda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
It was great experience! No problem! They arrived like they were supposed to! Love the website! Just one improvement keep enough of the products In stock. Only down fall i see!
Hello Lashanda,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Shoes are unique and great quality. More selection of clothing would be nice, but I found some cute stuff. The shoes come in a nice Show Dazzle box, too. Customer Service is good. This company has a good shot of keeping customers.
Hello Michelle,
Thank you for providing feedback about your experience with product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
It was easy to place and arrived very quickly which I liked because I needed them ASAP
Nices experience being part of this clubs
I loves shoes and I find the perfect places to buys them.
Hello Leonidas,
We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It was fine, very difficult to find shoes I like in my size that were on sale.
Hello April,
Thanks for writing a review! We are sorry to hear if you have a hard time finding shoes in your size. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Always receive amazing products with great deals, however, the shipping information is always delayed therefore you never really know when to expect your shipment. For example, for my last order I received a "delivery" notification the following day after it was delivered and it was showing out for delivery for 2 days straight before that so I was checking the door very regularly just so that I wouldn't miss the shipment or have my package stolen.
Hello Christine,
We value the comments you made about our shipping policy. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Great company with great line of products. It would be nice to have better rewards.
Hello Christopher,
Thank you for sharing your experience with our products and the rewards we provide online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Reactivated my account after at least a decade away and found the user experience to be very easy. Shoes were mediocre quality but fit the price points on the website.
Hello Destiny,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
All my shoes fit and came in a decent amount of time. Thanks shoe dazzle
Hello Beyunka,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Shoe dazzle customer service is real people and they answer fast and are so nice a d willing to fix the mistakes that were made with your order thank you
Hello Precious,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Gain trust and grow your business with customer reviews.
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Maureen,
Thank you for writing a review about our merchandise! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie