• Shoedazzle

Shoedazzle

Overview

Shoedazzle has a rating of 3.7 stars from 7,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention good quality, fast delivery, and timely manner. Shoedazzle ranks 2nd among Subscription Shopping sites.

  • Service
    309
  • Value
    320
  • Shipping
    326
  • Quality
    309

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 64.8%
Positive
365
Neutral
27
Negative
171
158
See all photos

What reviewers want you to know

Positive highlights

  • Love the styles and the prices aren't so bad either ;) good quality shoes.
  • Great fit and just the right size go with almost anything

Critical highlights

  • This wasn't applied and the customer service I spoke with wasn't helpful.
  • Called them and took me an hour to get them to understand I did not want the VIP membership.
How would you rate Shoedazzle?
Top Positive Review

“Footwear findings”

Olga N.
4/14/24

I'd been eyeing these shoes for a while, so I finally pulled the trigger and bought them. They're just as awesome as they looked online and crazy comfy, which is a lifesaver for my job where I'm on my feet all day. Surprisingly, I didn't have much discomfort breaking them in. Totally digging the style. I also grabbed some sneakers that were cute, but they didn't quite hit the mark. Normally, a size 7 fits me fine, but for some reason, the right shoe feels too big. Gonna have to send those back.

Top Critical Review

“I hate the new credit system”

Krissy P.
4/13/24

Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products

Reviews (7,413)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (604) vip membership (115) store credit (68) credit card (115) vip member (112) quality shoes (77) right size (40) love shoe (149) shopping experience (41) half size (27)
Thumbnail of user celiag64
1 review
0 helpful votes
February 21st, 2023
Verified purchase

I just subscribed and the first thing I noticed is that my boot was delivered 4 days later than what the email said.

The boot itself is not snug, so my foot is swishing inside. With my calves not pencil-skinny, the ankle area is loose and makes it not look so graceful when I'm walking.

It's an 8 and that's the size I usually get all my boots. I'm in Canada, so returning this will cost shipping plus the rate exchange will bring me less money back than what I paid. I really wanted to like this boot since it's pretty, plus the price was very pleasing.

I'll stay for another couple of months to see if I can get a better boot/shoe in the next batch.

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Celia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alexiss529
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

Shoes are cute but the calf was much bigger than i anticipated. I tried to Put in an exchange/return request and it's not going through.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Alexis,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user crystalr602
1 review
0 helpful votes
April 7th, 2023
Verified purchase

Dress was too big shoe ripped on the side I glued back together was a quick fix didn't want the hassle of returning and waiting

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Crystal,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user chantela10
1 review
0 helpful votes
July 14th, 2022
Verified purchase

To bad Every order something is off. They have a responsive system up to shipping and if there are any exceptions.
The address was fat fingered. I have bee with them for 3 years and instead of a courtesy call or email. My order was turned around returned and put back into stock. The items i wanted were sold out when i discovered this issue after tracking days after the projected delivery. Super inconvenient.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Chantel,

We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Renz

Thumbnail of user shannonc528
1 review
0 helpful votes
June 12th, 2020
Verified purchase

Your prices are kind of expensive. I think the company could do with some variances in the price. I'm a lower middle class citizen and $40 is a lot for shoes when I could go to Ross or Burlington and get similar shoes for almost $20 less. I love Shoedazzle a big fan of sandles and boots, but the price is not always right.

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Shannon,

Thank you for making a review. We are sad to know that you dislike our pricing. Your feedback is essential to us. We will email you shortly.

Best,
Clark

Thumbnail of user melaniee180
1 review
0 helpful votes
December 7th, 2022
Verified purchase

I ordered 2 pair of boots but one pair says JustFab and the other Shoedazzle. I went by the measurements and I was way off on size. So I went online but couldn't find my order on JustFab plus it seemed the site wouldn't let me in. I didn't get a receipt as well. I have ordered quite a few pair of shoes and boots from these companies and they're all still in the box and that's because I couldn't get the information needed to return. The shoes are very nice but my problem is the sizing. Thank you

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melanie,

Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user rhondaj289
1 review
0 helpful votes
April 18th, 2023
Verified purchase

Once I accidentally ordered the wrong size. I immediately, like ten minutes after ordering, called see if I could have the size corrected. They told me that I could not change the order and I would have to send the item back once I got it. I live in Panama and use a forwarding service. I cannot, send back. So I spent money on shoes I could not use or return.

Thumbnail of user liab32
Lia B. – Shoedazzle Rep

Hello Rhonda,

We value the comments you made about your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user aishaw54
1 review
0 helpful votes
June 16th, 2022
Verified purchase

My experience has been ok, I feel like I am saving a little money compared to buying at an outlet with no membership. However, some of there products lack quality and has short term duration.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Aisha,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's quality. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user petes315
1 review
0 helpful votes
December 7th, 2022
Verified purchase

It's the best that I've had all along freight you ship it FedEx just doesn't seem to care about letting us know where the package is and you can't contact them and you when you do get somebody on the phone and get some moron from another country that doesn't understand English the way we use it in America and I hate buying anything that I have to do this it's almost where I want to go back to the stores and put up with the idiots in the stores, until cliche you can't fix stupid.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Pete,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user mariag2880
1 review
0 helpful votes
August 12th, 2023
Verified purchase

ESTA es la segunda oportunidas donde compro zapatos de shoedazzle y se me despegan en la mitad de una calle, que verguenza, los ultimas fueron unas sandalias, solo las use una vez, leyeron? Una vez, las Tengo en casa despegadas de la Correa al.tacon, yo las use para Una cita con mi esposo y saliendo del restaurant se rompieron, trate de dissimilar pero dos personas se dieron cuenta y la primera vez, otros zapatos, se despegaron caminando en Medio de la calle y me cai, yo creo que voy a terminar mi membresia, me molesta pasar por estoy de nuevo

Thumbnail of user elysiak1
1 review
0 helpful votes
August 10th, 2022
Verified purchase

I ordered the same size shoe and only half of them fit. Some weee almost two sizes too small

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Elysia,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kishah9
1 review
0 helpful votes
July 31st, 2020
Verified purchase

Overall, when receiving shoes they are too narrow. This is a waste of money and time to have to send back in the mail

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kisha,

Thank you for writing a review regarding the shoes that you've purchased. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user kathleenb1990
1 review
0 helpful votes
December 7th, 2022
Verified purchase

The fluctuations in pricing and availability makes it difficult to purchase at the best price. It changes daily. Very rarely do they have the sizes when items go on sale
Customer service can be difficult or awesome... No consistency. Completely depends on the rep.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Kathleen,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user annier181
1 review
0 helpful votes
July 15th, 2022
Verified purchase

First of all the shoes are nice in pictures. But when you receive them they don't always fit like they should. I am not a person that get to it right away. So i don't always meet the deadline to send them back. The sandals that was a 61/2 fit like a 7 or the ones that wrapped around my legs have a lot of space in them they don't fit my legs. The boots and wedges i had no problem with.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Annie,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user richardg2931
1 review
0 helpful votes
January 4th, 2023

My high school daughter recently bought a beautiful pair of boots from ShoeDazzel, They look great and that's why 3 stars were given instead of 1. What my daughter, and I'm sure many other young people don't realize, is that when you take advantage of their "VIP welcome offer," which reduces the price of your purchase by a good amount, is that you agree to join their "membership" club which automatically charges you $49.95 every single month towards the purchase of new shoes. The first ShoeDazzle rep I spoke to said there was nothing she could do and that all the information about VIP membership was in the small print under "Details." After calling the credit card company to dispute the charge it was also suggested I call the company directly to cancel my daughter's membership. After calling and speaking to another rep at ShoeDazzle I informed her that I had just called my credit card company and disputed the charge. I also expressed my frustration and my opinion that it is really poor PR to sneak in these memberships under "Details." She was kind enough to the cancel our membership and refund the recent $49.95 charge. That's the other reason I gave the company 3 stars vs 1.

Thumbnail of user debraj256
3 reviews
0 helpful votes
January 5th, 2023
Verified purchase

One pair of the boots are too big for my leg how do I return them this is the second pair that was to big

Tip for consumers:
To make sure the boots are made right

Products used:
Shoes

Service
Value
Shipping
Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Debra,

It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user sophiah263
1 review
0 helpful votes
November 22nd, 2022
Verified purchase

I ordered a size 7 thinking it was in US sizing, since there was no label for the sizing and that's what I'm used to. It's 2 sizes too big and for some reason the site kept rejecting an exchange. It all worked out though; I gave it to my mother-in-law, they're super cute boots :)

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sophia,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user melainel2
1 review
0 helpful votes
August 8th, 2022
Verified purchase

My experience was fantastic I got my goods on time with fast delivery. Will shop again soon.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Melaine,

Thank you for your purchase. For further assistance, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user damarilinzd
1 review
0 helpful votes
March 7th, 2023
Verified purchase

I have been a customer for at least 10yrs or longer I like that you have the option to skip the VIP membership when you can't afford it at times its also nice when you have multiple credits saved you can buy multiple shoes that are on sale or VIP price some shoes are worth it others are not but I recently found out that if you don't use up your credits in a certain time frame that credit is reduced as time goes on and I absolutely don't agree with their policies because it's your money that they charge your card automatically reducing the amount is stealing.

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Damarilinz,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user paigec174
1 review
0 helpful votes
January 7th, 2023
Verified purchase

I've bought previous shoes from here before and they were great quality and fit great but, I bought these boots hoping they would fit my large sized calves (19-20") I followed the sizing chart and measured and everything but unfortunately they did not fit me. I'm disappointed in myself not the shoe or company.
My search continues!

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Paige,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user angelinav4
1 review
0 helpful votes
June 12th, 2020
Verified purchase

Its ok but I really liked the $10 offer but the selection is not so great. I would reccomend signing up with me as a reference and cancel after that.

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Angelina,

Thanks for writing a review and I'm glad that you like our $10 offer! Your comments help us know what we can do better, especially on improving our selection. If you ever need anything, you can always contact us through email, live chat, or call our Member Services representatives, we are available 24/7 at 1-888-508-1888. Have a dazzling day!

Best regards,
Chad

Thumbnail of user reginag143
1 review
0 helpful votes
March 1st, 2021
Verified purchase

I had disappointing experience with Shoe Dazzle, I send back a pair of boots and was never given a refund or credit. When I attempted to skip a month my card was charged anyway. Very disappointing experience.

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Regina,

Thank you for writing a review regarding the credit you haven't received from your return. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user johnsonj93
1 review
0 helpful votes
November 3rd, 2022
Verified purchase

My last order was below quality standards. For the price listed on the shoes I would expect high quality product. However, one pair of boots that came in you could see the glue all around the toe of the boot, just piled on. The second pair hat a line of glue across the top of the boot. No boot should leave the factory like this.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Ashly,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user samg848
1 review
0 helpful votes
April 4th, 2023
Verified purchase

Fast and amazing items, but missing a lot of items. Which is unfortunate because I was looking forward to them

Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Sam,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jamap5
3 reviews
0 helpful votes
April 13th, 2023
Verified purchase

Timely delivery, acceptable. However, my usual shoe size did not fit, too tight, so I had to re-order in a bigger size. Because they are pointy toe, I went from 8 to 8.5 and hopefully they fit.

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Jama,

Thank you for writing a review about the merchandise, fit, and delivery! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.

Best,
Bonnie

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 24 hours

How do I know I can trust these reviews about Shoedazzle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shoedazzle?