Shift4

Please listen to me carefully Shift4 has a bad product, a bad online portal, and bad customer support. Not only that but even though Shift4 failed to make their system work for me and I wasn't able to sue their system they are asking me to cancel and pay $2,400 for an early termination either that or pay $300 a month in a non usage fee for the remainder of my contract. This is absolutely ridiculous and borders theft. They should take the opportunity to take their system back apologize that it didn't work for us and let both of us get on with our lives.

Kevin Perez tricked me into moving from the restaurant manager. We lost $******* in one month as they did not integrate the online and third-party orders. It has been 2 months, and customer service and Kevin failed to answer calls or emails.

Shift4 came into Aurora Soho for more than 5 years now, like it was meant to be. Payments? Smooth as silk. Support? Juan's got our back, making everything feel personalized and stress-free. Our customers and team are happier. Big cheers to Shift4 for making things easy and efficient!

My opinion is the system is very easy to use, and a nice system. We use the Online ordering and the free website they gave us which using AI was set up within 10 minutes! We also use the wireless Skytab mobiles for our piece of delivery drivers and they work well. Thanks!

The sales team promises the world - specifically a 2.5% overall processing rate. After 3 months, my processing was up over 3% - when I called to get it fixed, they refused. What a huge hassle, now I am going through the whole process again. These people are without integrity.

If you get approved, it will take probably 60 days. When opening a restaurant, you do not have time to waste on your POS system. The new third-party verification is absolutely horrible, and the sales team cannot get any help to update the customer. Horrible!

Dan is a pure professional. Without Dan, I am quite certain any other sales rep would have sold us the wrong equipment. This is because my business runs with a store credit function that is vital to function in its ecosystem. For this we needed the older refreshed equipment, not the newest version. Dan did his research and confidently provided the equipment we needed to operate in this way.
Thank you *******@Shift4 for your guidance and support.
Talk to you soon,
Travis

The standout feature of Skytab POS at Rico's Chicken is its incredible speed and user-friendliness. It has remarkably streamlined our order processing, enhancing our ability to serve customers promptly and accurately. This efficiency is vital in our fast-paced dining environment, ensuring customer satisfaction and smooth operations.

I've had the worst experience with this company. Tickets disappeared, the system went down, money lost. They don't seem to care. Trying to cancel and get no help. Worst experience I've ever had with a credit card processor. I'd avoid at all costs.

I got a new POS system keeps having network issues between their devices. Tickets wont send & Computers will disconnect at random times. Its hard to get any support from them on the phone or chat. If you send a email you will hear back days or weeks after. Was just on chat waited 15 minutes to someone to join chat only to be left in the chat with a "agent" for 10 minutes without a word from the agent only for him to leave the chat. Now waiting for another agent. Going on 20 minutes wait again. This company is also parent company of Future POS avoid Sky tab or Future POS.

Shift4 is the worst platform for credit cards processing. They are running an Ali baba operation. Since they have ach access to your business account they keep charging you bogus charges then you have to fight them to reverse the charges. No customer service whatsoever! Incompetent in every aspect of the business. Don't use them to process your credit cards payments, they are a bunch of thieves!

This system is absolute trash. Slow processing, doesn't matter about the offline mode if you can't leave the page because it continuously has the processing circle. Too many touches to do the smallest thing. Finding tickets sucks. The tip assigner is straight trash. Don't get this. It's garbage. We're coming from dinerware which used to be called a joke, but if that's a joke Skytab is a whole $#*!ing stand up special.

15 years using POS systems Shift 4 OR known as $#*! 4 has multiple issues daily, I've had the system for 7 weeks. There are so any problems I cant list them all, Do not use for restaurant orders, This is the worst system on the market.John *******996

The sweet rep who sold us the system, neglected to mention many of the important details in regards to cancelation, she may was have been unaware or lied about it.
In our conversation with billing she even said she thought we would get charged $25 but we were charged $450.
Not only is it an absolutely terrible product, but they scam you with a promise for $5,000 signing bonus and charge you $450 a month after cancellation.
I have the text threads with my rep, where I let her know we want to cancel but even still they charged us 1,000 to cancel.
WOULD NOT WISH THIS ON MY WORST ENEMY.

Shift4 is the worst service I have been able to hire for my business, throughout this time they have made me debits and even though I send the receipts signed by the clients, they never respond to you, they always say something different, plus their service line is extremely rude and they even hang up on your call, and my losses due to this company add up to almost 3,000 dollars and reading these reviews is a practice they do with many because I see that everyone complains about the same thing. On the contrary, by canceling and refusing to continue paying for such an inefficient service, they call me to charge me, threatening me with collection instead of solving my problems. I am going to file a complaint with the CFPB and since I see cases similar to mine, I would like to invite you to join that complaint so that you can see what practices this company does with many of its clients.

Require a signature to cancel and keep on debiting the account until they get one. Wish they would make their money by providing good service as opposed to barriers to exit. My ask is phone cancellation or online cancellation.

Beware before you sign up with them, for any reasons in the future you have to stop the services, you are going to be charged arms and legs and they take the money from your account, I will not recommend their credit card processing and it is a very big procedure when you close the account

Same as all the other reviews. Very poor customer services, yes reps are nice. Too bad their company doesn't give proper resources to handle issues. Takes sometimes an hour just to get through. If you do the callback, they never call back. Yes -never… we moved and discontinued using as of mid January 2023 but we're told contract through 3/25. Fees for inactivity $75 plus monthly fee for software and equipment lease $89+, plus a minimum processing fee $25 plus fluctuating fees they could not explain that we're a difference of almost $20+ between 2 statements. BEWARE Surprise fees!. They took away ability to export our customer list ¬ed info A MONTH before transitioning to another pos company. The soft ears is antiquated. Had to,jump through hoops to cancel service! Based on reviews we WILL be watching and better not continue to be billed or our lawyers will be calling,. Don't have much faith in company ar all

The absolute worst company i've ever worked with. They charged me for equipment I returned months ago TWICE. Put my account in the negatives and still giving me the runaround about returning my money after multiple calls. If you love getting your money taken or withheld for THEIR mistakes and hearing another 3-5 business days after 24-48hrs for review every time you call even though you've been told the problem was resolved then this company is for you. Can't wait to deal with them to terminate my contract when it ends seeing as there's reviews of that mess as well. Just go with someone else please. Wish i saw these reviews before going with them…..