Judy B.

The customer service and deposits
I have been trying to get help with deposits and merchant numbers for 3 months. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. I am now 3 months behind on reconciling because of the lack of service. I have called several times a week with no resolution. The worst is I spent 4 hours on a phone call and 3hr and 45 minutes of that was on hold after I told them my issue. No resolution, they created yet another case with no call or response. It has not been over a week since my last case was opened and still nothing. I would recommend anyone but Shift4