Do NOT buy anything from this company — better to light your money on fire — they ship old, moldy, defective products and when you try to return them or ask for a refund you will get a run around and waste your time because you have zero chance of getting anything back from them. Whatever you were thinking about buying from them— stop — go to the actual manufacturer and buy direct — these guys make nothing. SCAM COMPANY!
I'm addicted to this Rice cracker mix. It's so tasty and crunchy and satisfies snacktime anytime! Wish you were sold in more stores.
Loved the vitamins I bought! It's expensive but the dosage were recently to me by my doctor! Need to have it! I'll be back to buy more
Very satisfied with customer service, I got answers I needed and was surprised with fast shipping! Great! Would buy again!
This company is great. Thank you
I was looking everywhere for a product and they are only one who has it. Thank you
Happy with my order. Ordered some of my favorite Keebler cookies which are so difficult to find online. Fast Delivery & packaged well!
When I rcvd my 2 black diamond crepe…
When I rcvd my 2 black diamond crepe myrtle mystic magenta trees 1 major limb of one was 66% severed I sent a pic and they sent the return paperwork to return it to Sam's club who sells them 15 dollars less that's extortion atleast they should sell their own sams club rcvd it back on 4/14 and today is 4/22and shelhealth has yet to return my money when you call their number it's a recording telling you to email them naturally this is confrontation avoidance. A crappy company on a good day which doesn't even have the balls to address their dysfunctional issues they really need to man up their organization or roll the heck out I'd I don't have any type of contact or refund by 4/25 I will be pursue this with the better business bureau
I placed an order, and paid for it, 3 weeks ago. I have sent four emails, tried to call 10 times and left numerous messages on FB. Not one single response. I can't even get a response for an order status.
I had to choose one star in order to move forward but they deserve none. Worst customer service ever. This business ships food so they should know how to package with care. I ordered cookies for my daughter's wedding, they arrived completely smashed although the box was not. These cookies were cake like cookies that I have mailed, myself, from NY to NM and with a bit of "care" in packing, these cookies always arrive in beautiful condition. It was obvious that this company tried to smash the 8 boxes of cookies into one box that was too small for the shipment which destroyed the cookies before they were even forwarded for shipping, then they refer you to their shipping policy, and to the shipping company to file your complaint. They take no responsibility because they have a "shipping policy" that talks about the shipping of food products. I was told that the cookies are still edible so they take no responsibility for their condition. You may has well set your $$ on fire rather than order from this place. They take no care nor pride in the packing of the goods and should not be blaming the shipping company for their issues. - A bit of further info regarding the plastic containers these cookies come in: they are like a plastic bubble that surrounds each individual cookie keeping them separated from each other. As you can see in the photos, many of the cookie tops are smashed and this is due to the severe pressing down of one plastic container onto the other. The packer used that "give" in the plastic packaging to smash down the containers to close the shipping box. I obviously could not put these cookies out at my daughter's wedding. Some other poor customer service issues were that I never received any communication that my order was shipped nor did I receive any tracking data. I am just sorry that I didn't not look into reviews before placing my order as I found many many of the same poor reviews similar to mine regarding shipping of food items and lack of care in packaging.
This is a very poor seller and please don't buy from them. This summer I ordered $41 worth of Dark Chocolate from them. Instead of shipping it in a proper shipping sleeve to prevent melting, they shoved it in a bag and it all melted. I contacted the three times before they responded with the poor response of "send us a picture". We photograghed the melted chocolate and sent them the picture. Another several emails and a case opened by paypal they offered to send me my money back on two bags of melted garbage I threw away. STAY AWAY FROM THESE LOSERS!
This company sent me all expired food and never responded to resolve issue would not recommend using this site.
Purchased tops in plum and received black. After 2 months they said an exchange or refund is not an option. Horrible customer service, horrible company.
I have been waiting for 2 weeks and no sign of my product I ordered. No email response, no chat available, no phone number provided. I'm not happy with this company.
Order returned to shelhealth they never contact me on a refund Tried to call them they dont pick up?!?
Awful place to deal with. They also take DAYS to respond to emails and eventually ghost you. This place was joke to deal with
Places my order Monday for next day delivery. Never got stuff tried emailing them 3 times not a word back. They don't have a phone number.
I always buy grocery products in this website, prices are really good, shipping and customer service are perfect too
I ordered $140 worth of Kinder's Master Salt, and they sent me $140 worth of Buttery Garlic Salt. Do NOT trust this company.
Service and product is consistently good. Never any issues and product arrives timely no delays. Great Prices!
Overview
ShelHealth has a rating of 1.6 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShelHealth most frequently mention and customer service. ShelHealth ranks 108th among Grocery Delivery sites.
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- North Miami Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members