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ShelHealth has a rating of 2.83 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShelHealth most frequently mention customer service problems. ShelHealth ranks 9th among Grocery Delivery sites.
This company does not typically respond to reviews
They have a very large selection of the sport supplements at a reasonable price. 4th order with them and cannot say any bad words, good quality of products, long expiration dates and well packaged. Only one annoying thing that order takes about one week to be delivered and there is no option for express or one day delivery.
I ordered a case of a hard to find seasonal canned soda. It arrived quickly, but damaged, and in packaging from a different store. Every can had either exploded or bulged out and was about to. The packaging was wet and damaged. Customer service stopped responding after their first message, so I tried again and they again stopped responding after one less-than-ten-word reply. Next time I'll skip the middle man or just go without - too bad it took me 35$ to learn that lesson! They told me I could get a refund for just the product (not the shipping) if I repackaged and returned the three wet, exploded soda cases, and paid for the return shipping myself. I posted a review on trustpilot as well, and shelhealth tried to get my review taken down, by telling trustpilot it was a false review. I had to submit a screenshot of my receipt to have my experience verified. I wish I kept the pictures but this happened in January and I recently moved. (Computer with photos is still in storage)
I ordered a case of a hard to find seasonal canned soda. It arrived quickly, but damaged, and in packaging from a different store. Every can had either exploded or bulged out and was about to. The packaging was wet and damaged. Customer service stopped responding after their first message, so I tried again and they again stopped responding after one less-than-ten-word reply. Next time I'll skip the middle man or just go without - too bad it took me 35$ to learn that lesson!
They told me I could get a refund for just the product (not the shipping) if I repackaged and returned the three wet, exploded soda cases, and paid for the return shipping myself.
I posted a review on trustpilot as well, and shelhealth tried to get my review taken down, by telling trustpilot it was a false review. I had to submit a screenshot of my receipt to have my experience verified.
I wish I kept the pictures but this happened in January and I recently moved. (Computer with photos is still in storage)
Tip for consumers:
They do not package items well, so they will likely not arrive intact. Their return policy is to return the cost of the item only - not the shipping, which in my case was 1/3 the overall total - and only after you have paid to ship the item(s) back to them, even if it was damaged due to their own packaging.
Products used:
Originally purchased a winter variety of canned ginger ale soda.
They have a very large selection of the sport supplements at a reasonable price. 4th order with them and cannot say any bad words, good quality of products, long expiration dates and well packaged. Only one annoying thing that order takes about one week to be delivered and there is no option for express or one day delivery.
Products used:
Sport supplements
Happy with my order. Ordered some of my favorite Keebler cookies which are so difficult to find online. Fast Delivery & packaged well!
I was surprised how quickly I have received my purchase. Very good customer servise, reliable company, will definately buy again, many Thanks!
Tip for consumers:
I like everything I buy there. Some products are rare to find, very happy to get them at ShelHealth.com
Products used:
Grocery
Worst company ever to deal with…. Took forever to get a response from customers service about damaged products I received from them due to poor packaging with no insulation, and when they finally did respond they offered me 15% of my purchase price back as a refund! When I wouldn't accept that they tried to pass the blame onto the carrier and told me to contact them, when they are not to blame whatsoever! Been over a month now and still haven't heard back!
Still no refund on my in-edible purchase, not even offered a replacement! STAY AWAY
Tip for consumers:
No personal info
Products used:
No if it, it was useless
Very satisfied with customer service, I got answers I needed and was surprised with fast shipping! Great! Would buy again!
Tip for consumers:
I’m buying repeatedly from them, very convenient
Products used:
Supplements
Do NOT buy anything from this company — better to light your money on fire — they ship old, moldy, defective products and when you try to return them or ask for a refund you will get a run around and waste your time because you have zero chance of getting anything back from them. Whatever you were thinking about buying from them— stop — go to the actual manufacturer and buy direct — these guys make nothing. SCAM COMPANY!
Service and product is consistently good. Never any issues and product arrives timely no delays. Great Prices!
Was amazed by the size of the catalog - so many products to choose from. Ordered some breakfast cereal and it arrived on time. Although packaging could be better...
Products used:
Morning Summit Whole Grain Cereal
One of the best assistance I have ever recevied in my life. I had some issues during the ordering process so I contacted their customer service regarding it. The employees were extremely helpful. They were very kind and asked me where I had issues and resolved them very soon. Thank you for the help, I really appreciate it.
I'm addicted to this Rice cracker mix. It's so tasty and crunchy and satisfies snacktime anytime! Wish you were sold in more stores.
This company charged me for three items, but only sent two. They have not responded to my requests for either one more item to complete the order, or a partial refund. Six weeks now, not a single response. I have read since many reviews calling this company thieves or worse.
Tip for consumers:
Avoid. Not worth it. This is a company that steals from customers. There are plenty of bad reviews online about these crooks.
Products used:
I purchased three jars of Mezzetta olives, The sent only two and refused to respond for a partial refund or to complete the order.
So I ordered the keto cookies from ShelHealth and they are deliciouuuuuuuus! I can't believe they have no sugar. Tastes just like the regular chocolate chip cookies. The order was delivered in slightly over a week, in a fine shape. I will definitely be back for more of these cookies.
Tip for consumers:
Some of the cookies were broken in transit, but that’s expected to happen in shipping. When ordering products that crumble online, lower your expectations not to receive it in pristine conditions. I’ve been ordering groceries online since Covid started and most of the times there are some crumbs in the packages, no matter where I buy it from.
Products used:
Keto cookies
If you want to talk about lack of care in packing, go to Shelhealth! I ordered 6 packages of instant pudding at $1.98, which is outrageous because I REALLY needed that specific product. The package arrived today, just a thin cardboard envelope which looked as though it had been kicked from Miami to Wisconsin. The boxes were completely wrecked and spilling their contents. NEVER shop here!
I have been waiting for 2 weeks and no sign of my product I ordered. No email response, no chat available, no phone number provided. I'm not happy with this company.
Tip for consumers:
Don’t use this site.
Products used:
Never received it. I have no idea where it is. I’m out 168.00?
One of the most dishonest companies I've ever bought items from online. Their shipment never arrived and several times I reported the problem by e-mail, but they never even bothered to answer me. Licensed thieves.
A one star review is one too many as they don't deserve even that. Ordered 2 pumpkin spice coffee k-cup 12 packs. Paid for priority mail, ie. 2 day. Shipping cost almost as much as the product itself! It has now been 11 days since order placed and site still shows fulfilling. Trying to blame delays on covid, which in itself at this point is a joke and a poor excuse. Billed my paypal IMMEDIATELY. Sent an e-mail stating either ship it or give me a refund. That was 3 days ago, received a email reply about the covid nonsense. Still no refund or shipping. Do yourself a favor and stay far away from these guys!
Tip for consumers:
Stay far far far away.
Products used:
Still waiting for k-cup coffee to be shipped after 10+ days.
3 weeks and multiple emails later, no order received and not one response. Give it up, people, and close down. This company is obviously run by incompetent folks. Do NOT bother ordering anything from them. Denying cc charge.
Tip for consumers:
Don't use this site
Products used:
Never got my food product
This company is great. Thank you
I was looking everywhere for a product and they are only one who has it. Thank you
Love it! So cute! Fun making it and would definitely buy it again! I recommend this product and this company too!
Products used:
Gingerbread doghouse.
Loved the vitamins I bought! It's expensive but the dosage were recently to me by my doctor! Need to have it! I'll be back to buy more
Tip for consumers:
None
Products used:
Nature Made Calcium 750 mg
I am so disappointed. Ordered two boxes of Pamleries and they are stall. Absolutely no crunch to them at all.
Purchased tops in plum and received black. After 2 months they said an exchange or refund is not an option. Horrible customer service, horrible company.
Fast shipping good product thank you. Would order from then again its only place i can found this item on the internet
Two weeks and no product. Reported to credit card company. No answer from customer service. Stay away from this company!
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ShelHealth.com is an online store in the U.S. that offers a large variety of grocery products, foods, health & beauty products, personal care items, vitamins, supplements, and more
