• ShareASale

Overview

ShareASale has a rating of 2.1 stars from 82 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShareASale most frequently mention customer service problems. ShareASale ranks 69th among Affiliate Programs sites.

  • Service
    11
  • Value
    10
  • Shipping
    3
  • Returns
    5
  • Quality
    7

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
1
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What reviewers want you to know

Positive highlights

  • I work with programs in multiple affiliate networks.
  • I've been a full-time affiliate marketer for over 10 years and am so confused at the number of negative reviews.

Critical highlights

  • So I went away from shareasale (and all affiliate marketing) for a while.
  • Pepperjam is a better affiliate program that actually cares!
How would you rate ShareASale?
Top Positive Review

“Good but a bit pricey”

Ori B.
5/20/21

Sign up was easy. Everything worked as expected. The setup fees are quite high though. I do recommend

Top Critical Review

“Not genuine”

James D.
12/18/23

Despite having my own websites and a registered company they told me I was not qualified. I don't run any adult websites so I don't understand why I did not pass a quality review and know where they tell you the reason behind their decision or perhaps the company is registered to a black individual I don't know. But without transparency you would have to question a company's decision but they're not the only affiliate so move on to a better company one that doesn't play games.

Reviews (82)

Rating

Timeframe

Other

Reviews that mention popular keywords

affiliate marketing (9) affiliate networks (6) 10 years (3) affiliate program (6) 5 years (3)
Thumbnail of user tomm992
1 review
19 helpful votes
April 10th, 2020

Waste of time. I've had one link that has been clicked nearly 200 times. It's an affordable shake product. And they're telling me - NOT ONE sale result. I've had many others clicked on. On my social media account, I have one post with over 200,000 views, 900 website clicks and 360 saves - but from that - not one sale/pay out.
The only reason I gave it 2 stars is because it's free to use (no membership) and the interface is easy to learn. But you don't make ANY MONEY.

Tip for consumers:
Don't use it. Don't waste your time with affiliate marketing unless it's a website that gives advice on how to do affiliate marketing. i'm convinced, unless you're a celebrity, no one will buy anything from you. Waste of time. my site is www.thefeistyorange.com.

Thumbnail of user nevah1
1 review
25 helpful votes
February 24th, 2016

I joined shareasale many years ago, because it was parasite-free unlike the other big networks at the time, cj and linkshare. I liked the merchants on the network and used to make regular sales. I never made a lot of money but I usually got a check.

Then, it seemed like everything just stopped. No sales at all, no matter how I promoted or how many clicks were registered. So I went away from shareasale (and all affiliate marketing) for a while. A few months ago, I decided to try shareasale again. I added tons of very, very targeted niche links and banners. I joined one company selling ADHD supplements and made two nice sales in the first week. I was encouraged. Then, nothing. And I mean, NOTHING. One day, I registered over 400 unique hits to various merchants, mostly to an audiobook account. NO SALES. Then, those hits just stopped too. So, I moved the main links off my homepage, since they didn't seem to be helping me anyway and clicks were way down from the first few days. Since then, my hits have gone down because I removed those links from my homepage. Even so, I'm still registering some hits every day but no sales.

I feel like something is not as it should be. I don't know how to get to the bottom of it. There is really no way in shareasale to verify whether or not sales have happened through my id. I just feel something is wrong. So... considering removing all the shareasale links again. I'm sad about it because there are several merchants in that program that I really like and would like to promote their products. I plan to leave links up for another month but after that, unless something changes, I will regretfully leave shareasale promotions once more.

Thumbnail of user brianl47
Brian L. – ShareASale Rep

Neva - I responded to your contact as well, I'd be happy to look at this specifically on your account if you want, I left my email address in that comment field.

Thumbnail of user stevent47
1 review
25 helpful votes
September 26th, 2015

Shareasale's policy when it comes to merchant abuse is to basically do nothing. Basically, they are willing to be complicit to theft.

I recently had all of my commissions reversed on my from a particular merchant due to "a vilation of their merchant agreement". I approached shareasale and they said that my only recourse was to talk to the merchant.

I tried multiple times to contact the merchant and presented multiple screenshots both from their shareasale merchant page and their actual website showing that not only was I not violating their policies, they explicitly stated that there were no restrictions both on their ppc guidelines as well as their own affiliate page on their website.

After being ignored I tried to ask shareasale for help and was told that there was nothing they could do.

To put it simply, shareasale has shown that they are fine with merchants engaging in fraud.

It blows my mind. Every other network I've worked with will investigate issues and if warranted will back the affiliate up.

Before you spend a lot of money promoting a merchant on shareasale make sure you get 1 or 2 payouts from them first.

If the merchant belongs to any other affiliate network I strongly recomend you promote it through the other affiliate network instead of shareasale.

Thumbnail of user amandab9
3 reviews
22 helpful votes
September 6th, 2011

I've had mixed results and have used this site with two different companies I worked for over the last few years. But one thing that was consistent both times was the amount of fraud. I had to spend quite a bit of time invalidating sales that weren't legit. The process to invalidate them was at least easy to do except you had to do them one at a time. My most recent problem with them is that my boss started a campaign with them before I came on to manage it. He added me as an authorized user and I had no problem logging in and making changes. However, due to the amount of fraud we decided to take the program offline temporarily and revamp it. I called support to make sure we did this properly. After it was said and done, I can't log in anymore and I'm the one who is trying to revamp the campaign. My boss's login is the only one that will work when its taken offline and when he logs in the system wants you to start a campaign from scratch. It isn't even showing the still active sales in order for us to verify them and invalidate them for fraud if necessary. And of course support never told me this would happen when I talked to them even though I explained our intentions.

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From the business

ShareASale is a retail focused Performance Marketing Network with over 3,500+ different offers to choose from as an affiliate. Affiliates can sign up and promote any merchant they wish for free.

Company Representative

Thumbnail of user brianl47
Brian L.
Typically does not respond to reviews

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