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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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They were very friendly and helpful with my return. The package came at a decent timely manner.
I would not recommend this company or their products to anyone. Besides the fact the product doesn't work as described, they charge you for the refund of the product that doesn't work.
I would give them an F on the BBB website.
Oh, no! Sorry to hear about your disappointment. Allow us to make it up to you. Please send us a DM with your order details via this link: http://m.me/shapermint so we can sort things out.
I had troubles with the first buy, it wasn't my size, but they made sure I received a second piece free of charge and I am absolutely happy about how they treated me, the customer service its a 5 stars top rate, I love the clothes and they exceeded my expectations
Glad we were able to turn things around, Carolina! Let's keep the love coming! Sign up to become one of our Brand Ambassadors through this link: https://shapermint.com/pages/ambassador
I have been enjoying my Shapermint every day as I have recently had a tummy tuck and need to wear a compression garment at all times. This one has enough hold to keep me together and support well. Only complaint is that is squishes my breasts and makes me look flat. Lol
Awesome! Glad you loved it, Tara. We're just a bit worried about it squishing your girls. We have FREE exchanges! Let's continue chatting here: http://m.me/shapermint
I've been in the market for wireless and comfy bras to wear. I am big busted and it's always such a hassle to find a comfortable bra that has support.
This is the answer to my prayers! Love love this bra! I have one in every color. Pls make more colors would be my only request.
Your wish is our command, Milaine. Definitely added on our to-do list! You know, you'd be a perfect addition to our Brand Ambassador Crew! Sign up here: https://shapermint.com/pages/ambassador
Fits perfectly, amazingly comfortable. I feel supported, not squeezed. Washes well, styles are great.
Great customer service. I mistakenly ordered a smaller size. I called to see if it could be returned to be exchanged for the larger size I needed. The customer service rep told me they would send me a replacement, and that I should donate the small size that I had to a local charity! (Which I did.)
Sweet! You've got us smiling from ear to ear, Lynn. We'd be pleased to have you as one of our Brand Ambassadors. If you're interested, sign up here: https://shapermint.com/pages/ambassador
I had a defective item, I was c told to keep it don't waste my time returning it, and it was replaced with another but of a different color. Great customer service...
Thanks for sharing your awesome feedback and for letting us help you, Cheryl! Should you need more help, we're just a DM away.
I have always been pleased with my 2 ordering experiences from Shapermint. My second time, however, I tried to enter the Black Friday code and it couldn't however, I love my tanks which were my first order and now I can't wait to receive my 2nd order. I will definitely order more things. The tanks make me look great in my clothes and I feel confident. Thank you
Awesome! Glad you loved them, gorgeous! We'd love to know more about what happened with the discount code you were trying to apply. Let's chat here: http://m.me/shapermint
Great product just ordered a size too small and rolls up. Otherwise love the feel.
Got you covered, Lisa! Send us a DM anytime with your order details via this link: http://m.me/shapermint so we can quickly sort things out.
I received a product that had been previously worn by someone else I emailed customer service within 24 hours they emailed me back and had me a new one on the way and told me to dispose of the other one or do what I wanted with it super fast friendly very happy!
Phew! Glad we were able to turn things around, Donna. Thanks! We just always aim to always deliver an excellent and friendly service. Hope you're liking your shapewear!
No problems at all. I'm ordering for my son who needs compression during wound healing. Having men's sizes would be nice.
Very comfortable, looks good. Easy purchase, shipping was good.
Oh, yasss! You just made our day, Darlene. We'd be pleased to have you as one of our Brand Ambassadors. Sign up here: https://shapermint.com/pages/ambassador
I ordered a medium and really needed a large. When I returned it, Shapemint offered to send a free replacement. I wish other online retailers were as good at customer service!
Sweet! We just always aim to deliver a great customer experience, Maria. Glad we were able to help! Stay safe!
The long leg shaper fits great! It did not roll down. I have had many problems with garments rolling down. I love what you have done to the waist band.
Yay! We bet you're slaying it, Harnitha. Ever thought of becoming a Brand Ambassador? Today might be the right time to do it. Sign up here: https://shapermint.com/pages/ambassador
Thank you so much SHAPERMINT for not giving up on me. My Tights are a PERFECT fit, Look Great and feel FABULOUS. So comfy.
You are worth it, Cheryl! Spread love with us? Sign up to become one of our Brand Ambassadors! You'd be a great fit for sure! Learn more here: https://shapermint.com/pages/ambassador
I love the the straps stay in place, no more tugging but I wished I would have sized up as I think they run just a bit small. I do like my purchase
Nothing to worry, Kathy! We'll have it exchanged to a different size for free! DM us your order details via this link: http://m.me/shapermint so we can work on your free exchange. :)
I've been ordering shapermint garments for a few years now and find them to be very comfortable and sell for very reasonable prices.
It would be great if I could order high waist leggings that come to my knees so I could wear them during my physiotherapy.
Your wish is our command, Yvette! Check out our website and see our amazing shaper leggings! Plus, our Black Friday Sale is now up! Don't miss out the good stuff. Here's the link: https://shapermint.com/collections/leggings
Good fit and prompt delivery. This piece was just as described and arrived sooner than expected.
Awesome! We bet you're slaying it, Carol. Would you like to be one of our Brand Ambassadors? You'd be a great fit for sure! Sign up here: shpmint.com/ambassador
Prompt reply and desire to make client satisfied by posting out a new size and generously keeping the first
So loving your feedback to us, Coco! Thank you for giving us a chance to fix your concern. We're just a DM away at http://m.me/shapermint if you need further assistance. Stay lovely!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to have helped you, Jacquelyn. If you need more help, you know where to find us. Stay amazing!