Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I have never put on an undergarment that is so comfortable.
I bought a couple of productos from you and I was surprise of the quality and well made products you sell. The fit me perfectly and I'm very happy with them.
I got a replacement bra as the first one had issues. Shapermint gives excellent customer service. I'm extremely happy!
Fab experience. Great website. The three Camis i got were excellent quality and really comfortable to wear. Plus they are pretty good at not rolling up!
However be aware that if you are ordering from the UK you still need to pay additional import tax and postage handling.
We need a UK site! These are fantastic products!
Ordered a cami and ordered the wrong size. The material is really soft and if it did fit it would feel good. So far have not found anything that fits from shapermint. Thats ok its not meant for everyone.
Love them so much that I had to buy more. Just wish there were more colors!
Waiting for my order took a very long process to the point I was beginning to think with was a scam website, they took my money quick and fast but receiving the product took almost 2 months. When I called to see about a tracking number and I notice my order didn't have the free gift in the order I wasn't pleased. I spoke to the online chat customer service and telephone customer services reps and they were polite and reassured me my order would on it's way. The customer services rep over the phone sent me my free gift with in a week. Once I received my order I would have to was it was worth the wait. I'm very pleased and a satisfied customer so much that I will be placing an order for a double set.
The bras that I ordered were so soft and comfortable! They are a perfect fit!
I purchased two bras, though only intended to purchase one for my daughter to try. I pushed the ‘add one more' at a discounted price unintentionally. The size was way too big. I called to correct my error. I ended up purchasing two bras in size medium. The service clerk was very accommodating and did get me to buy the second bra instead of simply returning it. My daughter is not sure she likes the fit, she finds the straps are to far sort. She prefers a cross back style. One strap seam is a bit rough and she can feel it on her back.
Let's get your daughter the best fit, Joyce! It's on us. Please send us your order details here: http://m.me/shapermint. Our Fit Experts are waiting to help you.
Quick easy way to order, fast response and love the leggings.
The bras are so comfortable, I can wear them for 10-12 hours, and not even think about them. When I had issues with sizing, customer service reps quickly fixed the problems and got me what I needed.
I recently placed an order and was so pleased I ordered some more.
Took a while to get used to wireless. But now. I Love it!
The tummy control is the best. I can wear it under my pants comfortably and have a fitted shirt on
I love these leggings, just wish they came in more colors! I would own them ALL!
True to size and very comfortable. No more wire bras for me!
Just got my Truekind bras and, oh, they are wonderful. Comfortable all day long. No pinching, feeling too tight around my body, keep my girls up and perky-looking. I am thankful to have found bras that are so great.
I've made quite a few Shapermint purchases in the last year and I have found the quality to be top notch, with the products performing just as advertised. But in this day and age, quality alone is not enough! I also have nothing but praise for their wonderful customer service. Easy, fast and friendly with no questions asked. They have made a customer for life in me :)
I bought three without snaps & was disappointed I ordered the wrong bra. I kept them & really enjoyed how comfortable they were. This last time I ordered the right one & it is the most comfortable bra I've ever bought.
The fit it great. Very comfortable too. However the breast pads keep shifting and even wrinkle. So annoying. Trying to decide if I should take them out or just return the bras!
Oh, no! Let's have it exchanged to a different style, Susan! Send us a DM with your order details here: http://m.me/shapermint so we can make it up to you.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We got you, Carol. We're pretty sure that there's something in the Shapermint marketplace that would work better. Exchange is on us! Just send us a DM with your order details here: http://m.me/shapermint. We'll be waiting! ;)