Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I never signed up for the shapermint club and was charged from My original payment method
This has been the most comfortable bra I have ever owned. I am replacing all my bras I have with this one. Love it.
Purchase 2 of and they are really comfortable.
Mine were a little too long in a way that you can't tuk under pants properly because it will be too long. Not a big deal.
I signed up for Shapermint Club to get special prices and free shipping. I have yet been unable to buy anything from the Club because everything I want is out of stock. Size, color, style doesn't matter and hasn't been restocked either. Then when I get something that's not at Club value I'm charged shipping! And then I have to notify personnel to have it refunded. That means if I only have enough for the product I can't buy it because shipping automatically gets added to my order when it shouldn't be. So much frustration and it's so unnecessary. I pay Club membership and really feel like I don't get any perks. Most of your sales have free shipping so why have The Club?!
The bras are very comfortable, I bought 4 of them. But getting 2 and 3 emails a day is really starting to annoy me. And this is the third time I have been asked to do a review, just one question at a time! I love to give reviews on products I like but ask everything at one time don't keep sending me more review requests.
So sorry about the automated emails, Michelle! You can just click on unsubscribe at the bottom of any of our emails and just leave a review when you're feeling it.
My Shapermint bras are a perfect fit minus the poking underwires! I notice a slight difference in the "lift and separate" support but the comfort outweighs the difference.
We're so happy that you like them, Angela! In case you want to get a spare or a different color, they're still on sale right now and if you order from this link, you'll also get a 10% discount applied at checkout
The white Cami Arrived and I was excited. I immediately tried it on. It did not compress slim or do any of what it shows on the advertisement. It was uncomfortable to boot. However if it had worked I would have endured the comfort to an extent. It looked ridiculous on me, so I contacted for refund. They of course wanted to exchange or credit. But I didn't want to try another. They only refunded $15 of the $27 I paid. However they said don't ship it back keep or donate it. I have no use for it but they kept $10 and I'm stuck with something I don't want. Not happy and would not recommend!
Hi, Anita! Sorry your cami didn't work for you. If it was too uncomfortable though, then you just might have needed a different size. There is indeed a $4.95 refund fee which is waived for exchanges, and the shipping fee you paid to the courier when your order was delivered is non-refundable too. But if you have questions about your order, please send a message to us through Facebook Messenger and we'll help you out. Here's the link http://m.me/shapermint
I recently ordered a Shapermint everyday bra and I was skeptical at first. I thought it would be very tight and uncomfortable but it is hands down the beat bra I have ever owned! I feel supported but not restricted, my shoulders and back don't hurt, and half the time I totally forget its on. I will definitely be ordering more. On top of great products, they have the best customer service team. Everyone is super helpful and kind. A truly great experience all around!
It's so comfy. The only thing I don't like is the pads move after you wash it and you have to keep moving them back
Piece is a little tighter than I anticipated but after wearing it a couple of times I believe it will be ok. First time I have ordered so just need to adjust what size I order.
Hi, Anna! You don't have to adjust or wear it a couple of times first. We can just exchange your order to a different size for free. Please send your order number to us via Facebook Messenger and we'll take care of you. Here's the link http://m.me/shapermint
Love my new Shapermint works great very Happy with my purchase
I like the comfort but my shoulder straps are constantly falling down. Needs adjustable shoulder straps
The straps should stay on its place if you have the right size and style for your body type, Vickie. We would like to make it right. Send us a DM of your order number and email address, and we'll take care of it. Reach out to us here. http://m.me/shapermint
It almost feels like you don't have a bra on at all it's great.
Great support & very comfortable to wear, like a second skin.
The bras I ordered arrived very quickly, but the size was way too small at the band for me even when I used the extender, which was included. After contacting the company, they immediately sent out a larger size, and it's very comfortable to wear all day long!
Needed a black pair of leggings for a slimming effect. Ordered these... looked so tiny out of the bag but I got them on and the are great... look good... feel comfortable... high waist stays put and slims down those stomach bulges and muffin top. Highly recommend.
I shared my feedback of 6/10 based on the fact that I found the material didn't 'breathe' well and that adding some natural fabric into it or making it with the type of material used in sports bras might be helpful. They contacted me 5-6 times trying to get me to try another product made out of the same material, or offering me a refund or exchange and while great customer service is always appreciated, the emails stated in the subject that it was in response to getting a 6/10 star rating. Once or twice would have been one thing, but it became too much.
We're for what happened, Joy. No worries, we will take note of your suggestion so that we can improve our products. If you need help with other concerns, just send us a DM on this link. http://m.me/shapermint
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Underwear Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry about that, Susan! You should always get free priority shipping if you're a Shapermint Club member, so please send your order number to us via Facebook Messenger and we'll take care of it. Here's the link http://m.me/shapermint