Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I was really surprised how fast I receive my purchase in the mail and I was satisfied with my results
I was surprised at how tight the cami was. I ordered a size bigger than i normally wear so it wouldnt be super snug but when i put it on it was extremely tight.
The most comfortable bra I have purchased would highly recommend them to family and friend's.
I'm going to have to return mine. The cami is super soft and delivery was awesome. I just dont think anything can help my shape.
Rest your worries, Regina. Our hassle-free exchange process got your back. Probably a different style and brand will work better. DM us with your order details, so we can better assist you. We'd love to hear from you. Here's the link: http://m.me/shapermint
Positive experience. I needed to exchange the sizes and it was super easy to do so, just contacted them and they took care of it right away.
Pleasure is ours, Na! Thanks for your feedback! Stay amazing!
I needed to exchange my purchases for a different size, it was so easy. I just printed out a label and affixed it to the package. Within a week, I received my new perfect fitting bras.
Fantastic! How does the replacements fit you, Lori? :) We'd love to hear your feedback! :)
We are in the process in me returning some merchandise for a refund, because y'all could not fit me in my size, and that's FINE.
I am just waiting for an answer to a question I had then we can finalize it.
So far Customer Service has been 5 stars or more
In helping me.
We're glad to be of help, Carolyn. If you need anything else, just send us a DM here: http://m.me/shapermint.
Great experience in ordering. Material of garment is perfect, just enough compression, sizing is spot on, washes well with line drying. Will reorder...
I have 4 Truekind wireless bras and they were comfortable. I wash them in cold water. I hang them to dry. Either some arrived larger than the others and I did not notice, or they are stretching. Two are no longer comfortable because I can't make them tight enough around my ribcage and they slip up.
That must have been frustrating, Sue. We'd love to fix that. Send us a message on this link http://m.me/shapermint with your order details. -Joyce
Had questions n product fit and the agent assisted me to fix my concern
We're glad to be of help, Ellen. If you need us, we're a DM away on this link http://m.me/shapermint.
Needed something to hold the girls up and be able to wear all day. These did the trick.
Yaaas! We're glad to know that you're happy with your purchase, Angela! Stay amazing!
The Bali One Smooth U Back Smoothing Bras are so comfortable, and take care of those back and side bulges that are so annoying! Love these
Yaaay! Thanks for sharing your experience with us, Diane! Can't wait for you to try more items! Stay awesome! - Ina
Didn't like the original size fit so a larger size was sent to try... then my order was replaced with the larger size at no additional cost to me, including shipping!
Customer service was outstanding! The ordering process was very simple- I was overjoyed when my bra arrived- the quality was of the highest grade! Beautiful fabric.
I love all the Shapermint products that I have purchased. They make me feel confident in my clothes. They are extremely comfortable and flattering. I recommend Shapermint to friends and family.
It was fast and the site was easy to use The sales are often and I can choose between things I do not have yet The parcels were delivered to my mailbox so I don't have to worry about leaving it on my front door it was safer that way
Fit well and don't dig in which is great. Great for everyday wear.
This is my second purchase with Shapermint. I really like the way the product feels, the way it smooths you out and it's easy care.
First... I messed up my order and got the wrong size. Communication was so good... instead of returning the item they replaced it with the correct bra and suggested I donate the first one. I gave it to my coworker for her adult disabled daughter and she was very appreciative. So thank you.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Lynn! Don't worry, if you need a bigger size, we'll exchange your cami for free. Just send your order number to us via Facebook Messenger and we'll take care of it. Here's the link http://m.me/shapermint