Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I don't have the extra roll under my breast or the roll on top of my hips in the back my legs don't stick together as I am walking
Great customer service. Bra didn't fit The extender helped that situation and that it prompted me to order more bra extenders on amazon. Might order again one day
Tried one and loved it! I bought three more. Best find in a long time. Well worth the price!
I love my shaper. It fits well and gives a smooth line.
I have ordered a few different items from shaper meant at different times. Their return process is very easy and they stand by their fit guarantee 100%. Their quality is very good. The only thing is I wish was that the products came sooner. It typically takes 2 to 3 weeks to receive your order.
The shape wear is very comfortable and feels great on me. Keeps everything in its place.
I love these bras! They are so comfortable to wear no matter what kind of activity I am doing.
I received free postage after seeing online and not receiving
Hi, Joy! We'll take care of this. Please slide your order details on this link http://m.me/shapermint.
I am continuously impressed with the care this company takes to ensure customer satisfaction. Buying bras and shape-wear can be a really frustrating experience but I am fully a Shapermint convert!
Fast turn around, easy to order, size chart true to actual size needed.
I ordered a wide range of items from the body shaper high waisted tights, to some shorts for shapewear, and also a couple of the new bras.
I was mostly very pleased. I liked everything but the bras. The sizing chart is important and I went through it very carefully and am happy with the sizes I got. The bras are not designed for big natural breasts, so I'll be returning those, but thankfully they have a great return policy
Exchanges are FREE, and allow us to help you get your perfect fit, Brieanna. Please send us a DM with your email address, so we can better assist. m.me/Shapermint
Thanks!
Not quite as good as I was expecting. The straps fold or roll up on top. And gives the appearance of a uni-boob.
Oh, my! That’s a bummer, Kelley. Let us help you get a FREE exchange, no worries. Just send us a DM with your order number and email address, so we can better assist. m.me/Shapermint Thanks!
I've bought things like this before, but I feel like myself, only better with this one!
I just happened to see an ad for this bra on FaceBook and it looked good so I ordered it. So comfortable, slight padding which hides a lot, totally in love with this bra.
I received notification of a charge I couldn't identify. Shapermint looked up my account and told me what the charge was for. No problem.
They fit comfortably and I enjoy wearing them, I will recommend shapermint to my friends and family
Everything is just as expected.
Excellent quality, fast shipping, no problems at all!
From ordering, to being delivered, was quick and easy. Thank you so much. The products do exactly as advertised, and very much appreciated.
Very happy with the leggings abd camis. Fit is good. Website is easy to work through.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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If you need a different size, please know that we're just a DM away, Karen. Just send us your order info through this link. http://m.me/shapermint Our Fit Experts will guide your way. Thanks for the love!