Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Did not fit the way I thought it would and not enough support for a larger women bulging out from the bottom of the cup. Cup size to small
Easy to order. Fast shipping. I do wish that the straps were adjustable but over all I am enjoying my new bras.
We appreciate your feedback, Joye! We'll use it to improve the bras. If you need us, we're a message away on this link: http://m.me/shapermint
Very accommodating customer service. When I have an issues your response is quick!
Bra is definitely comfortable but needs more material under breast especially for big sizes love product but it is already starting to come apart so that's disappointing.
My new bras are a god send! I'm so grateful for the awesome fit and the comfort. They also wash well, so I'm happy about that
Although I received the wrong size first it was fixed and I have now received my size. This bra is very comfortable and fits perfectly. Thank you
Problem with size and needed help with exchange. Contacted a representative and they were very helpful and professional. I am very happy with my overall experience.
I was extremely pleased with my TrueKind bra... the fabric is soft and it provides good lift. I loved it so much that I ordered another bra plus a bralette. I am not as pleased with the bralette as it feels too constrictive, but I absolutely love the bras.
Needed a different size, easily done, return label emailed to me.
I ordered my high waisted leggings from the Instagram Ad before Christmas. Due to high demand and Covid there were delays, but the company kept me apprised. I had ordered based on my hip and waist measurements, and when the leggings arrived they fit them beautifully. However, I am small around the torso, and they tended to gap and slide. When I posted my review, which was quite positive, the company offered me replacement leggings one size down, at no cost. I was flabbergasted. Those have arrived and I am very happy with their comfort and the sturdy fabric. I would certainly recommend these. They do what they advertise.
Online experience was perfect and fast. Website was user friendly. I will access again and review product options.
They delivered quality products quickly! Very pleased with everything I've purchased!
I ordered the wrong size, the took care of it right away. They are the most comfortable bras I own
Ordered two new bras. I already have one from a previous order. I love the comfort, the look of these bras. I still find the straps fall often, feeling too loose. That is my only disappointment.
Lean on, Brenda. Help has arrived. Perhaps a different size or style would help. Kindly send us a DM with your order info through this link. http://m.me/shapermint We've got you!
My leggings I ordered fit me more like copri and customer service help get me the right pair. I love the customer service gals they are so helpful and friendly. They are a great group of people. I've only had problems with one that don't seem to be very helpful but maybe she is jest learning. I have dealt with her a couple times and both times the same result. I hope she gets better at what she does. I don't think dealing with people is one of her things.
The bra is very comfortable but I ordered a medium and had to use the extender to wear it. If I order another I would order a large
At your service, Marlene. Allow us to sort things out, and let's have your item exchanged for FREE to your best fit. DM us your order info through this link. http://m.me/shapermint Our Fit Experts will guide your way.
Very pleased with this purchase does everything it claims to do and more. I have had comments about my weight reduction. Even though I only had put my shaper on I am fed going to be a repeat costumer
I usually like the garment fit but this one top rolled up.
Uh-oh. Don't worry, Dana. We're here to save the day. Perhaps a different size or style would help. Our 60-day FREE exchange got you covered. DM us your order info through this link. http://m.me/shapermint We'll have this checked for you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Allow us to make things right, Sandra. Drop your order details here http://m.me/shapermint and we'll exchange your bras for free.