Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
You can wear for hours is very comfortable I work long hours. It also stays put, I have bought 3 of them to share with others
Love that I can wear my high waist shaper all day long without a care. Shape wear is not just for formals any more!
It's very comfortable, doesn't roll down when I wear it all day. Would by another one!! Also have told alot of friends
After serveral tries I finally got the right order right. The fit was great and i am able to wear it all day without any discomfort.
My first advice, do not mind the negative comments, I am so happy I finally found a shaper that adds more beauty to my soul before my body, so comfort and easy to put on and off, the prices are fair, and the customer service is beyond awesomeness.
The shaper won't take away your real body curves or tighten your breathing, it's an extra skin to my body, oh, and it will help you lose weight too and reshape your waistline (if you are on diet and exercise like Iam) so that's an extra workout for me;)
Also, it's helping me with my back injury enough to give decent support during my long working hours, my trick is buying a one size smaller.
Thank you so much for this amazing product, and thank you for your positive energy that adds up more happiness and joy to my soul.
I Love you Guys...
I had problems with my purchase. Not only did they replace it immediately but paid shipping to Canada and discounted my next purchase.
I love this shaper: it fits great and it's actually comfortable. It looks like described and fits according to the size chart.
Excellent customer service will buy from this company again they sorted my query without any fuss. Thank you
It really is comfortable and the fit is perfect. It makes me look like I have lost a lot of inches.
Prompt delivery, arrived as stated. Nice, comfortable fit, good fabric. Definitely makes a difference when worn under clothing, it slims quite nicely. Would order the same product again and will recommend this product to my family and friends.
Gives us ladies whos got a bit of stubborn back/belly/hip. Etc. Fat a sence of controle and self confidence is better. I know i feel like a million dollars when wearing the higj waisted short shapermint product so i can wear my dresses again and some tighter tops
Fits well and stays in place. I am very satisfied with Shapermunt. I would recommend this to anyone needing some tummy control.
The quality of the product is very good but more importantly feel great wearing them.
I also have to say the best customer service, they are Friendly, knowledgeable and very prompt to get back to you.
There is no reason why you shouldn't try this company, you will love them too.
Shapermint is exactly what you see! Really comfortable as well. I will be ordering more items soon! Have a wonderful shopping experience.
Great customer service and product. Initially had wrong size but this was quickly resolved at no extra cost to me. 1st class communication and company. Would definitely recommend.
The shaper does pull me in somewhat, but it puts it all on my belly. Soo i look kinda worse than without it.
I had an issue with the size of my purchase. They sent me the correct size immediately AND did not have to return the first pair!
First experience with Shapermint; it was as easy as they said it would be; I am happy with their product!
Estoy satisfecha con los mallones, me siento cómoda con ellos. El único problema es que no me los puedo poner así solos por qué están transparentes de la parte de las pompis. Confeccionen uno que levante glúteo pero que no se han transparentes.
This company is amazing and will do business again in the future. They are really focused on customer service and satisfaction.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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We appreciate your feedback, Jan! So sorry if it didn't totally live up your expectation. We're here to help! Just send us a private message via our Facebook Page so we can see what's going on.