Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Greatness. Very comfortable. It serves it purposes. I found a product that doesn't hurt to wear and bring me discomfort.
I was overall expecting a little more support from what I saw on all the ads. The top rolls down and that is one of my main problems with all the other brands out there. Sorry I was just not as happy with the item as I thought I would be.
It fits perfect never rolls down. I wear mine at work and when i go out I have 3 of them. I have friends who also ordered the shaper good quality it's a keeper!
These bras are amazing! They are so comfortable. I have never found anything without a underwire that looked so good under clothes!
I received my High Waisted Shaper Panty with excitement. Tried it on and to my disappointment the compression was not good at all. I am not overweight thus I have my bulges and wanted to pull things in and have a smooth look as the many pictures show! Pay close attention ladies: The panty only has 10% spandex and the rest of the material is lightweight cotton! Not enough compression at all.
Hi there, Renee! We're so sorry to hear that the compression did not work as expected. We'll be more than glad to further assist you with this. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you!
Stays in place doesn't roll down and doesn't make you feel like a sausage. Best shape garment I have ever tried
I wear them all day and they're very comfortable.
They are very easy to wash.
They stay up all day.
Waited 5 days just for my items to ship. Contacted customer service and they LIED said it was shipped. When I asked to cancel my order... it was done it seconds which tells me they NEVER shipped and lied about it... quick to take my money slow to refund it.
Hi there, Morrell! We're so sorry if you felt that you have been lied to. We are very transparent with our customers and it is our priority to provide a correct and accurate information at all times. Your refund was already processed and you can expect that to be in your account in 5-10 business days. You may also send us a private message on our Facebook page, or email us at hello@shapermint.com for further assistance. Thank you!
I made a mistake in ordering and they got back to me and fixed it right away. I love the feel of my purchases.
Great product easy to communicate with when have a query had size issues and they got back to me in before 24 hours
It's a high quality product. I am interested in trying other products, namely the shorts and the leggings.
No problem with exchanging and very happy with my products. They fit well, smooth my shape and are comfortable to wear all day.
I was so excited after seeing this shapewear, I looked forward to trying it! Everything went great the first time I wore two of the items (I haven't worn the third yet). Everything stayed in place, I felt tucked in and the most exciting part, the TOP DID NOT ROLL DOWN AT ALL! I was very, very thrilled. The second time I wore these, I spent the entire day rolling up the top of the shapewear because that "Stay in place" waistband had already quit working. I was very disappointed and have a hard time giving a great review to a product that did what it was supposed to do exactly one time. I am bummed, and I no longer feel like I got a great deal. I would not buy this product again unless I found out they had made improvements to make it actually continue to work.
Hi there, Sonja. So sorry to hear about your disappointed. Please send your order details via our Facebook page, or send us an email at hello@shapermint.com and we'll assist you further with your concern.
It does what it says it does. It flattens my stomach so I'm able to wear all the dresses I put in the back of the closet Because I hated how my stomach looked in it.
Shapermint company puts their customers first. Each time I sent an email I received a reply almost immediately! Everyone that contacted me really cared about pleasing me. Well it's a good company and good product.
I wore the Shapermint underwear hoping it would tuck my flab from my C-Section of over 20 yrs ago along with my midsection but it didn't quite tuck it in as much as what I saw on the ads... I bought XL/XXL because I normally buy either XL or 1X depending on what I'm buying, but I think maybe it's not tight enough? I'm not sure. And I'm afraid if I get a size smaller it'll suffocate me. So I'm thinking maybe I'm that 1% where it doesn't work for? I love the way it's made and the material of good quality from what I see. Comfortable to the point where it didn't feel like I was wearing them at all. I will gladly accept any kind of advice you may have on this matter. Thank you and have a great day!
Hi there, Joanne. So sorry to hear that your shapewear did not work as expected. We do recommend following the waist size in inches for a more snug fit. Don't worry because we can help you check the sizing, and even assist you in processing an exchange with a shapewear that has a compression if your order is still within the returns and exchange period. Please send your order details via our Facebook page or email us at hello@shapermint.com. Thank you.
My shapewear just makes my clothing look so much better than before. I am loving it, it is not bulky, I even recommended that my co-worker get herself one which she did a d she also loves it.
I'm not gonna lie, I wasn't sure it was going to work. Surprise, it does. Well worth the money. Give it a try!
Very happy with the products. They wash and wear beautifully. And they always arrive swiftly. The price is right!
Did not have much support and was very thin it was like wearing pantyhose with very little support if any
We're so sorry to hear about this, Tiffany. We'll be glad to further help you out. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there, Tara. So sorry to hear that your shapewear roll down. That should not happen if the size is right. Don't worry because we are here to assist you. Please send your order details via our Facebook page, or email us at hello@shapermint.com. Thank you!