Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The first time buying I didnt get the right size for me. It was too small for me that I could hardly breathe in it. Although it really does flatten your belly. It works, but ofcourse youl would like to be comfortable as well while wearing it. I know I had ask for exchange and they asked me to keep the previous order which is really nice of Shapermint. I actually had given it to my sister. Thank you! But the second time choosing the M to L size, it sort of goes down on my belly. I would always have to pull it up that's why I give a 3 stars only.
Great fit and awesome comfort! Will definitely buy them again.
It stays up and feels light weight you down realize you have it on
I could barely get it past my knees.
Maybe I should have tried 2 sizes larger...
So sorry to hear about this, Marge. We'll help you in finding the best size. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I've been wearing my shaper mint bodysuit and leggings for over a week now and it has made a difference in the way my clothes look on me. It is truly amazing.
Its was very easy to order and did not take long to arrive.
Great customer service. Shapermint has great control, however the back rolls making it unable to wear comfortably with something more clise to the body.
I had no problem with this product. This product is very good. I use it all the time.
Particularly loved the tights, the service, and courtesy, shown after an order was incorrect. Prompt professional service. I am a loyal customer... Please make tights with lighter colors
I have received exceptional service. The product is high quality. The sizing is perfect and the communication from shapermint is above and beyond expectations. I can't rank them high enough
I received my product in December. I've only worn it 3 times it already have a hole in the crouch of it and after the first day of wearing it the thigh part was over stretched. Just wasn't pleased with it at all.
Oh no. So sorry to hear about this, Sheryl. Let us help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
They are not true to size! Size up at least 2 sizes.
So sorry to hear about this, Nichole. Allow us to assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Fits just like I wanted it too, very comfy and for the most it stays where it's suppose too.
I've been very satisfied with all of the items I've ordered from Shapermint during their holiday sales. Shapewear is very comfortable, quick shipping, and I would definitely recommend!
I'm greatly impressed with my shaper. However, my new bra lacked support. I don't think I'll ever wear it outside of my home.
Sorry about the slight issue, Joyce. Kindly send us a DM via FB messenger, and maybe we can work something out or send you a different product. Hope to hear from you soon.
After ordering shaper shorts in the size I typically order my American Plus size clothes, I let Shapermint reps know I couldn't get them past my thighs. They immediately emailed me a postage paid return label to exchange the shorts and I had the shorts that fit in a 3rd of the time it took to get my original order! Even though they're a much bigger size than my clothing size, they fit very well! I appreciate the Super quick and free exchange!
This was my second order from Shapermint! Their products are quality made, and don't slide like other brands I have purchased. Their sizing chart is spot on and I have not had to return anything. Thanks Shapermint for making me feel more confident!
Ordered 2 items. Black & Nude colors. Fits wonderfully. Compression level is perfect. Very comfortable. Only issue is that the black one doesn't stay up. It rolls down. I don't have that issue with the nude one. Even if I pull the black one 1/2 way up it rolls. Very disappointing so I don't even bother wearing it. Otherwise the product is fine.
Sorry about the slight issue, Olivia. Please send us a DM via FB messenger with your order details, and we'll have someone help you replace that item.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, April. We appreciate you sharing your experience and we're sorry if your shapewear rolls down even after changing the size. Maybe a different style or brand may work for you. Let us help. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.