Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
After I placed my order I wanted to change it but found out I was too late. Customer service reassured me that not only would I receive what I ordered but they would also send me, for free, what I had wanted to change my order to. Now that's awesome customer service!
Love not wearing a wore bra. These bras are comfortable and light. Just need to be a bit shorter on the shoulder as I feel it lets the breasts down a lot more than it should.
I recently bought 2 garments. One I am happy with and the other I am not. Both are of beautiful fabric. I would purchase again from Shapermint!
I ordered the boysuit and in doing the purchase it didn't let me put in my discount code and when I questioned about it they told me to look at the script so I didn't get my discount.
This product actually works. I was skeptical about it but omg,,,,, it actually works. The customer service is great. I ordered the wrong size and they just handled it and let me keep the one I had and they sent me a smaller one. Great company
Did my body right! It did exactly what it was suppose to do!
I've purchased wireless bras before and they just don't get the support right for larger breasts. But the true kind wireless is perfect! I ordered a size medium (I'm usually a 34DD). So comfortable and just enough support.
I was pretty skeptical to start with but was amazed at how much they do actually work - and stay up! Ended up getting a smaller size as the first ones were a little too big, and the customer service couldn't be faulted. Actually lots of other companies could learn from these guys!
I ordered a size M but found it was too big and needed it for a wedding within that week, they quickly sent me a size S which got to me in time and it was perfect!
It was very easy to order the merchandise. The order arrived in a timely manner and customer service has been very good.
I was very pleased with the efficient service. The shapermint shorts I purchased was as described. The only thing I would need a bigger size but apart from that.
Doesn't roll down! Comfortable and slimming waiting for my second pair to arrive
Wonderful and easy and to wear. Comfortable and excellent quality..
I really love my new leggings and ordered another pair in gray. They really do give you a slimmer figure and are very comfortable just like the shaper. And they don't roll down.
Shaper Mint went out of their way to ensure I had the best fitting bra for my shape. Honestly the most comfortable bra I have ever worn. Thank you so much
My first order was too small, they sent me the corrected order and now I looove them! They fit and feel perfect! I wear under jeans anything! I am inlove with them! Thank you so much!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Hey there, Shelly. How about we send you a new one for free for the other item that you don't like? Send us a DM on Facebook, please!