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ShapermintReviews 7,380

3.1
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Shapermint Reviews Summary

Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
376
value
362
shipping
385
returns
255
quality
352
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
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Great customer service
February 6, 2020

After I placed my order I wanted to change it but found out I was too late. Customer service reassured me that not only would I receive what I ordered but they would also send me, for free, what I had wanted to change my order to. Now that's awesome customer service!

Date of experience: February 6, 2020
New Zealand
1 review
0 helpful votes
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Wireless bras
February 6, 2020

Love not wearing a wore bra. These bras are comfortable and light. Just need to be a bit shorter on the shoulder as I feel it lets the breasts down a lot more than it should.

Date of experience: February 6, 2020
Colorado
1 review
0 helpful votes
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Happy...?
February 6, 2020

I recently bought 2 garments. One I am happy with and the other I am not. Both are of beautiful fabric. I would purchase again from Shapermint!

Date of experience: February 6, 2020
Shapermint R. — Shapermint Rep
over a year old

Hey there, Shelly. How about we send you a new one for free for the other item that you don't like? Send us a DM on Facebook, please!

Canada
1 review
0 helpful votes
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Shapewear
February 6, 2020

I loved the first 2 pairs of undewear, but the top shapewear that I ordered in a lrg, was way to small...

Date of experience: February 6, 2020
Texas
1 review
0 helpful votes
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A little upset
February 6, 2020

I ordered the boysuit and in doing the purchase it didn't let me put in my discount code and when I questioned about it they told me to look at the script so I didn't get my discount.

Date of experience: February 6, 2020
Alabama
1 review
0 helpful votes
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Excellent
February 6, 2020

This product actually works. I was skeptical about it but omg,,,,, it actually works. The customer service is great. I ordered the wrong size and they just handled it and let me keep the one I had and they sent me a smaller one. Great company

Date of experience: February 6, 2020
New Hampshire
1 review
0 helpful votes
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Best item I've purchased
February 6, 2020

Did my body right! It did exactly what it was suppose to do!

Date of experience: February 6, 2020
Rhode Island
1 review
0 helpful votes
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Best wireless bra!
February 6, 2020

I've purchased wireless bras before and they just don't get the support right for larger breasts. But the true kind wireless is perfect! I ordered a size medium (I'm usually a 34DD). So comfortable and just enough support.

Date of experience: February 6, 2020
New Zealand
1 review
0 helpful votes
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Really do work!
February 6, 2020

I was pretty skeptical to start with but was amazed at how much they do actually work - and stay up! Ended up getting a smaller size as the first ones were a little too big, and the customer service couldn't be faulted. Actually lots of other companies could learn from these guys!

Date of experience: February 6, 2020
Australia
1 review
0 helpful votes
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Excellent customer support
February 6, 2020

I ordered a size M but found it was too big and needed it for a wedding within that week, they quickly sent me a size S which got to me in time and it was perfect!

Date of experience: February 6, 2020
New Hampshire
1 review
0 helpful votes
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Good experience
February 5, 2020

It was very easy to order the merchandise. The order arrived in a timely manner and customer service has been very good.

Date of experience: February 5, 2020
GB
1 review
0 helpful votes
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Shapermint shorts
February 5, 2020

I was very pleased with the efficient service. The shapermint shorts I purchased was as described. The only thing I would need a bigger size but apart from that.

Date of experience: February 5, 2020
New York
1 review
0 helpful votes
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Comfortable and slimming
February 5, 2020

Doesn't roll down! Comfortable and slimming waiting for my second pair to arrive

Date of experience: February 5, 2020
Australia
1 review
0 helpful votes
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Good
February 5, 2020

Wonderful and easy and to wear. Comfortable and excellent quality..

Date of experience: February 5, 2020
New Jersey
2 reviews
0 helpful votes
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Leggings
February 5, 2020

I really love my new leggings and ordered another pair in gray. They really do give you a slimmer figure and are very comfortable just like the shaper. And they don't roll down.

Date of experience: February 5, 2020
Australia
1 review
0 helpful votes
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Great customer service
February 5, 2020

Shaper Mint went out of their way to ensure I had the best fitting bra for my shape. Honestly the most comfortable bra I have ever worn. Thank you so much

Date of experience: February 5, 2020
Texas
1 review
0 helpful votes
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Size
February 5, 2020

Bra size is smaller. Returning my items for a larger size.

Date of experience: February 5, 2020
Canada
1 review
0 helpful votes
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Excellent
February 4, 2020

Very good customer service. They made sure I got exactly what I wanted.

Date of experience: February 4, 2020
California
1 review
0 helpful votes
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I like it
February 4, 2020

Shapermint is made me feel comfortable, easy to move and workout.

Date of experience: February 4, 2020
Nevada
1 review
0 helpful votes
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Wonderful
February 4, 2020

My first order was too small, they sent me the corrected order and now I looove them! They fit and feel perfect! I wear under jeans anything! I am inlove with them! Thank you so much!

Date of experience: February 4, 2020

From the business

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


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