Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I was a little sceptical about ordering this product as previous experiences with other products turned out to be useless. Shapermint product did exactly what it said it would do, providing a great shape to whatever I wear along with comfort and a renewed sense of confidence.
Great product
I love these, helps my back and makes me smooth all over
Excellent awaiting next package now. If something isn't right the staff fixed it. Thank you
Not attractive.
Not supportive
It's the same as a sports bra
Not happy at all. Overcharged fir shipping. Didn't fit correctly. Poor customer service.
Sorry to hear that, Lori. Shipping is the same within the US which is $6.95. You even got a discounted price because of the promo code you used. Send us a DM on Facebook so we can send you a new pair for free. We'll also cover the shipping fee for you. Hope to hear from you soon.
Because I was out when DHL tried to deliver my item it was given to royal mail. To obtain my package from them I had to pay £12.47 which I'm not very happy about and may no longer use this site.
That's out of our control, Michelle. We also paid the courier to deliver it to your doorstep.
It was easy ordering. The quality of what I ordered was the best and the customer service is just great!
The garment is conforming but it rolls in the back. Everything else is just as expected. It truly shapes me.
I am xcited to hav been able to purchase my shapermints and they do smooth your body but garment is thick and grainy making it hard to put on and off.
Item was NOT even close to size. Paid over $30 and was only refunded $20
Sorry about that, Sandra. We should've exchanged it for a new size for free. Also, for all returns, we charge a minimal refund fee and shipping fees are non-refundable. You may always check our return policy through our help center on our website.
These bras are the most comfortable I have ever worn. They easily fit a prosthetic.
Disappointed-used sizing chart provided and my items were to small. To return for a refund i had to pay a refund fee. Wont order from this company again.
Well then, let's try a larger size, Janette. Don't worry it's free. Simply send us a DM on Facebook, and we'll take care of everything for you.
Very comfortable. Only comment is straps are not adjustable and one shoulder keeps sliding down. I do like the comfort though.
To be honest I didn't think it would work I have tryed other's and they didn't come close to this one it really does work
I didn't realize that I waste was too long for my torso. Also I should have gotten the tightest one.
The size fit well. But there is no support to stomach, is doesn't not make me feel secured or tightened wearing it.
We can definitely fix that, Sharmila. We can try different shapewear with a higher compression level. Don't worry, it's free! Send us a DM on Facebook with your order details please.
I placed an order and 1 of the items was no longer available. I've repeatedly emailed and got a repeat email which was no help at all. I will not purchase from Shapermint ever again. The quality is not good on the items I did receive! The shaper I bought, only wore it once and was going to wear it again when I noticed 2 holes. So no thanks to Shapermint.
Hey there, Wanda. How about we send you a new pair for free? Send us a DM on Facebook, and we'll create a new order for you at absolutely no extra charge. Hope to hear from you soon.
If you ask for a refund they will charge you to ship the product back to them, even though you paid to have it shipped to you. So you are essentially covering all shipping costs by them then they take the fee right out of cost of the pants! Total bull$#*!!
Plus, the Empetua pants... are made from this really scratchy-unattractive material that rolled, which is why I sent it back. Worst. Product. And. Return. Policy. EVER!
Hey there, Dawn. We have already refunded the $6.95 refund fee back to your account. However, we can't provide you a refund for the shipping fee. Even we can't get it back from the courier. If you need anything else, feel free to send us a DM on Facebook.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
A different style might work better, Kathleen. Send us a DM on Facebook, and we'll send you a new one for free.