Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I was so tired of constantly having to pull up my straps which had fallen down my shoulders 15-20 x daily. Although I love the underwire bras, eventually they starting poking out and poking me. Painful to say the least. After trying the Shapermint, I have thrown away all my other bras and only use this one. ( I have several in different colors). Customer service is great. The bras are comfortable and no more worries about the shoulder strap or underwires!
The shapermint works wonders! I don't need to wear a bra with it. It helps support the chest area and is slimming at the same time. I love how I look with it on!
Bras came and were too small. Free return but expensive to return. Still waiting for the new bras.
The one that was correct size was comfortable but not a lot of support for big breasts.
Pleasantly surprised at how comfortable and well made this bra is. I used the size chart provided when ordering. (Normally a 38B, so ordered size Large). The order was received when promised. I will definitely order again when I need more.
I received the high waist leggings and they are absolutely the best! They don't roll, stayed in place for a 12 hour day and felt wonderful.
Good products, service, and delivery. Items fit well and are well made.
Product fits well. Very comfortable. Super happy to slip into it after a long day or to enjoy on my weekend.
Customer service was friendly, knowledgeable and supportive.
Fits and gives support. Its long and tucks my tummy
Quick delivery, excellent product. Will purchase agin.
Customer Service is truly the foundation of this company and it shows, every time I've had to deal with there service team I've been thoroughly impressed. They are focused on customer satisfaction with their products and it shows.
First of all i ordered 2 shapermint camisoles, when i received these they were too small. I contacted you and instead of returning these you requested that i give them to a friend, which i did for their birthday.
Then i ordered two more and they were still too small even though i ordered much bigger sizes, which i still have.
Now i have ordered some leggings and i am really hoping that they fit.
Oh no! We'll let the team know about this, Pamela. Please, reach us through this link. http://m.me/shapermint Thanks!
This bra is the most comfortable bra I've ever worn. It fits perfectly and I will definitely buy more.
This bra is so comfortable you won't even know your wearing it. It also provides complete support.
Literally made me look like I lost 10 pounds instantly! Great hold and very comfortable!
I was very happy with my Camis I ordered, I went up a size as I didn't want them too tight, they are extremely comfortable and give a lovely line in your. Othes, especially a dress, I suffer from chronic back disease and hold my back lovely and firm and gives me great support
Excellent product, excellent service, you really serve a huge community of women of all shapes and sizes. You model healthy self-esteem especially for young women. It is really needed in today's unreal world of zero size models. Continue good work, it is appreciated by many.
Great not having to fight straps! Will be buying more of these in the future!
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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OMG! Let's have that replaced, Judith. Just send us a PM through this link, so our Experts can personally help out. http://m.me/shapermint