Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Even though I did not purchase the right size, the ordering was easy and the product shipped within a week. So I was pleased with the service and delivery.
The gal was not helpful at all. Ended the conversation.
My orders never come as one, which I understand because they are delivered from different locations. I am upset, however, because this way they are NEVER on time. I have been waiting for the second half of my shipment for THREE weeks now!
Ordering was super easy. Delivery was as expected and the product is fantastic! Best fit in years!
Exactly what I need for under my dresses at work in the fall winter. 3x. Run a little small in usually 2x
Very comfortable fast shipping makes me feel so much more confident
It's amazing and I'm going to buy another one! It fits me perfectly. I even recommended it to my sisters and my sister in laws. It is the best investment that I've ever bought. It doesn't get worn out it keeps tight and it doesn't lose its elasticity.
It not only gives a very smooth appearance for snug clothing but seems to help make a bad back and sore hips feel better just by wearing it. It has a very therapeutic effect for both my back and hips, I love it.
They were easy to get on and they do slim and shape.
I love my results... it is amazing!
The moment I placed it knew that I found the best shaper ever!
It created the right amount of pressure in the problem areas... I love it!
Everything was excellent. The customer service when I had a problem and the product when it arrived. I would certainly recommend the company and the product
I have never had a bra be as comfortable as these are. I was amazed. Will certainly buy more later and tell my friend that this is where to go.
Best ever love them want to buy all products. Very comfortable to wear all day long the cost is great
Now I have five, three black and two beige! Gosh! I can't write that much! Fifty characters?!
I absolutely love the shaper shorts. They gave me the extra confidence to wear my new clothes. It feels great to love me. Thanks Shapermint
I love Shapermint products as they actually fit (using the size chart)
So many company's make shape wear that is too rigid and very uncomfortable but they don't
I had received my order within 2 weeks of purchase. I ordered 3 pairs of panties. One EMPETUA high waisted panty, and the other two was EMPETUA the high waisted shaper shorts.
Both were very nice, the high waisted panties did not have the sticky band inside the panties to keep it from rolling or falling down constantly. The shorts did have the stick band inside but the band was not wide enough and still kept falling down. I had to constantly keep pulling up the panties from sliding down. It gets annoying after a while but it does keep you tight and controlled when they are up. I want to try the Miraclesuit next Other then the panties continuously having to be pulled up they felt great and kept everything in its place. I am 5"3 and weight 160 lbs just for reference.
Delivery was quick and the fit was good! I also like the color but may get a bigger size next time.
I like everything about the bra except the support.
Without adjustable straps, the girls sag. Trying to figure out how to shorten the straps.
Material a bit harder to get on than in the videos. Perhaps I should have gotten a size bigger.
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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