Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I LOVE this bra
I purchase 3. Love the softness, no digging into my shoulders or under my breast.
I ordered size XXL, I should of purchase size Large or XL. But I still feel fine in the XXL. NO FAT hanging out or over the bra.
BEST INVESTMENT I MADE IN CLOTHING.
Very satisfied
Bra is very comfortable. Medium support. Delivery was about 2 weeks.
Prompt shipment, happy with purchases. I would gladly recommend.
When i tried one on EMPETUA by Shapermint LadiesI have to say I haven't seen those particular curves for a very long time... I had an hour-glass figure. Not a pear on its way to becoming an apple. In a house full of mirrors that are not full length for a reason we have one that i was dancing and prancing in front of because i looked skinny to me. No on elses opinion matters. Because I'm Beautiful!
And so is anyone reading this!
The leggings are of great value. The material is great and the price is even better! They fit a little big but their customer service is so great that I know I can exchange them easily.
I love how the shapermint bra fits. It's so comfortable you could sleep in it. I just wish it was a little prettier.
I ordered the wrong size then ordered two of the same color product. As soon as I requested replacements, you placed the order right away!
I have finally found the perfect bra! This is by far the most comfortable and supportive bra I have ever bought! Plus it's wireless!
They came quickly and are perfect. Will order two more next week
When I first received my order, I was so pleased! These bras were just what I'd been searching for! But sadly by the third day I noticed straps and band had stretched and it was not providing enough support. I were a 38DD, so I had ordered the XL.
They really will make sure you're satisfied — and if not refund your money — with no hassle. I've dealt with companies that say this but Shapermint actually does it.
Shipping was fast. Really happy of the experience. The bra is so comfortable!
Easy to navigate the site and quick delivery, everything was as promised
I like the fit of the bra. It got it very quick. The fit was perfect and it's very comfortable. A little pricey. But it seems to be good quality.
These are very comfortable bras. No wires digging into my skin. They offer support and are affordable.
They are super comfy, and would be good if you are sitting at a desk all day long, and not doing a lot of movement. I am doing a fair bit of lifting, bending, stretching with my job, and I find they ride up all the time, and I am forever pulling them down.
Like I said comfy, but unfortunately I would not order them again.
From placing order easy Peasy to receiving product quality fit perfect!
So great to have now a control legging and shareware in future orders
Thank u Shapermint you are a life saver for every figure
I got the bodysuit, fits great and is very comfortable... would definitely shop here again
Answer: We suggest you follow what's on the sizing chart, and yes, it is accurate. You may also visit this link to help you figure out what size to get: https://help.shapermint.com/hc/en-us/articles/360005198554-How-do-I-figure-out-what-size-I-am-
Answer: This company is a scam. They will not accept returns, issue no refunds leaving you with a product you don't want and can't use. I'd never order from this company and would not recommend others to do so either. You can find some of their products on Amazon where at least you have recourse if the item doesn't fit or you're not pleased with it since Amazon accepts returns and refunds.
Answer: We have several products that have an anti-slip silicone strip on it, Belinda. And you can prevent the rolling down issue by getting the right size. We offer other styles like Shaping camis or bodysuits that you might want to check out. :)
Answer: Polyester and spandex. You can find content under details for each item.
Answer: I am able to wear the bras all the time including to bed PS I live in Florida
Answer: I'm guessing it's because you signed up for VIP club status to get deals & free shipping, not realizing that it's a monthly charge of $4.99 to stay in the club.
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Oh, this should be comfortable and give you the perfect fit, Joelle. No worries, we'll send a replacement for FREE to make this right. Please send us a private message on this link with your order details. http://m.me/shapermint We'll take care of it from there.