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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I love this company they truly go above and beyond
I loved it, I had to make An exchange and they were super nice I love the website it's super friendly, and the products are high top quality LOVE IT
Very efficient, great customer service recovery. Will definitely purchase frm shapermint again. Good quality products.
What I like... Is the fit it gives with comfort. There are many (tummy control) undergarments, but this work with comfort!
We're glad to hear that you find them comfortable, Wanda. Be one of our Brand Ambassador and we're certain you will be a good fit. Here's the link to check it out: shpmint.com/ambassador Stay lovely!
Product selection is great and love the items purchased so far. Only issue is that I wear the bras every day and starting to get wearing on sides.
Great service and after sale service.
Ordered sharpening took lllooonnngg time to get (30 days plus) I have a PO box. Got item and for whatever reason it was sent back same day. Could NOT get a real person no phone number no nothing for nearly 3 weeks finally got a person who said item never got returned. But they woukd refund me. Never hapoened
Leave it to us, Mary. We’re here to help. Can you message us, so we can help you get the right fit? Here's the link: http://m.me/shapermint
I had purchased 2 items from Shapermint and sadly, one didn't fit as well as I had hoped so I reached out to customer service to get an exchange. It took less than 5 minutes to get that processed, and all I had to do was return the item that didn't fit well. Their customer service was so polite and helpful, that I decided to continue purchasing items from them. The items are very well made and they do help keep it all together if you catch my drift. Overall, I would definitely recommend this company to anyone looking for shapewear!
Your feedback made our day, Ana! We always aim to deliver a great customer experience, and we will continue doing it no matter what the circumstances are. And hey, you know what else is very true? That you are awesome!
I love the fit and comfort. No more wires sticking me.
Perfect! Consider getting a spare, Latrice. Stay awesome!
Comfortable and supportive bra. Excellent price and delivery.
Perfect! That's great to hear, Cynthia. You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. You can also help us spread the love by joining our Brand Ambassador program: https://shapermint.com/pages/ambassador
Love the feel of the bra but I ordered the size according to chart not knowing that included a spacer. My work is very physical and I found the spacer was just not doable for me. When I order another bra I'll order a larger size.
I am very pleased with the price point but it's not enough protection to the product as expected. I have ordered several different items with the same results. When you order the product for supporters just make sure you get a smaller size than usual and it will work better for you.
Thanks,
We can help you get a free exchange to something that offers firmer compression, Evelyn. DM us here: http://m.me/shapermint
I first bought shape wear( bike) shorts that pull up over ur stomach very nice lightweight not knowing you have it on. Next week I bought wireless bras (3) for a good price nice and lightweight especially on my shoulders no heavy bras strap feeling I ordered wrong size? At first & donated my wrong bras & full bike shorts to my dau & sister they both love products Thanks Shapermint
Yay! Thanks for sharing your lovely Shapermint story, Sharon. Have you requested for a free exchange, so you can get the right fit? Just DM us here if you need further help, okay? http://m.me/shapermint
Comfortable and good fabric quality. Shape wear stays in place and don't move or roll down like the other brands I purchased before
We're glad to know that you're satisfied with your order, Barbara. Consider getting a spare! Are you already one of our Brand Ambassador? If not, then here's the link to sign up: shpmint.com/ambassador
Stay awesome!
Love the bra and would hesitate to deal with this company again. Excellent customer service. Quick responses. Vet satisfied
We’re so happy to hear your feedback on your new bra, Christine! Hey, you can send us your picture with your favorite outfit and shapewear on. You can get a chance to be featured on or posted on our Social Media page. You can also help us spread the love by joining our Brand Ambassador program: https://shapermint.com/pages/ambassador
Best customer service I have EVER received from ANY company. I will definitely be a repeat customer. Thank you!
Music to our ears, Susan! Stay awesome! ❤️
So comfy, and came with an extra length attachment, in case you would need it! Best bra I've had for a long time. Will definitely be getting more.
Got my order quickly and received just as described. Light weight, cool and supportive.
Preach! Thanks for your awesome feedback, Deb. You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. Stay fabulous!
Purchased one of these comfort bras a couple of weeks ago to try it out. Boy am I glad I did! Very comfortable (so soft), no pinching/digging/riding up, and reasonably priced. So I bought two more and I see different colors in my future:-)
Your feedback made our day, Mary! Please help us spread the positivity by becoming our next Brand Ambassador. You can learn more here: shpmint.com/ambassador
Stay awesome!
The bra is comfortable, fits well and looks excellent under a t shirt.
This is awesome, XL. You can be an excellent Brand Ambassador as well. You can learn more here: shpmint.com/ambassador
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to hear your feedback, Sharifah. You may be interested in helping us spread the love, and be one of the Brand Ambassador. Head over to the page on our website and fill out the form. Here’s the link: shpmint.com/ambassador Stay awesome!