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Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
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I purchased a high waisted bathing suit bottom and paired it with a top I already had. It went together perfectly, the bottom fit just right, provided the coverage I wanted, great quality material. No issues at all, would definitely recommend.
I am not used to wearing a bra this freeform. It fit well and is comfortable. If you are looking for a casual, comfortable bra you will like this one.
Appreciate your feedback, Gaye. Should you need help, please send us a message here: http://m.me/shapermint
Very happy with my purchase. Just as described. Will buy again!
Amazing! Thanks for the sweet feedback, Catherine. Ever thought of becoming our Brand Ambassador? You’d be a great bet for sure! If you’re interested, go to this link: shpmint.com/ambassador
Absolutely love it. Fabulous customer service too.
Sorry to hear that, Pamela. We got your back by our 100% fit guarantee and free 60-day exchange. Let us help you, just DM us at http://m.me/shapermint Thank you!
I bought a camisole top. I'm extremely delighted with the purchase. It's is very comfortable to wear and smoothed down the lumps and bumps. A great product.
I ordered my underwear, received and too tight. I never contacted shapermint but customer service reached out to me. I then told them my problem and before I knew it a new order was sent. All I can say is Shapermint aims to please with their outstanding products and customer service followup. Thanks so much!
Perfect! Thank you for letting us help you as well, Gerry. If you need anything else, we're just a DM away at http://m.me/shapermint
It's so easy to purchase Shapermint products and get them! It also doesn't hurt that they are so understanding if you need to exchange something or just want to return it.
Fit is excellent! Support is good and this bra is very comfortable and best of all is the straps stay put!
The site is easy to move around, it is labeled by type of product one is looking for. Once you find items you are looking for, the availability of sizes is easy to follow.
Sweet! That’s great to hear, Susan. Stay lovely!
Very is to order, shipping is pretty fast. I was very pleased.
Yassss! So happy to hear this, Brenda! You can DM your pic to us with your favorite outfit and shapewear on. You might end up on our official Facebook or Instagram page. Stay fabulous!
I ordered 2 and accidentally ordered one in the sizes. 1 was a little small and the return process was amazing. Great company, told me to donate the one in the wrong size and that's what I did.
Amazing! Great to hear this from you, Tracy. Stay lovely!
Combines comfort of yoga bra with fit of a bra that has clasps in the back. I don't like the taking the bra over your head feeling so this works well.
Sweet! That’s great to hear, Catherine. Take a picture and send it to us to help us spread the love. You can get a chance to be featured or posted on our Social Media page. Stay awesome!
I bought a bra and it arrived quickly. It was the type that you pull over your head. I found this to be a bit difficult after a shower. I let Shapemint know this and they immediately sent me the identical bra but with back hooks FREE OF CHARGE! I have never known another company that would go the extra mile to satisfy their customers! I am now a faithful Shapemint customer!
Great products and awesome customer service. I would recommend them to my friends.
Sweeeet! We’re so glad to hear this, Deborah. Can you help us spread the love? Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
The high waisted shorts are just ok. The fit isnt ideal. No matter wHt i do i still get a crease 9n my backside where it 3nds.
Got you covered on this, Melanie. Just DM us here: http://m.me/shapermint and we'll fix it for you.
Very comfortable, great fit. Breathable, easy on and off for me, bad shoulders.
Wow! That’s great to hear, Steffony! You can also help to spread the love. Click here to join our crew and become a brand ambassador, https://shapermint.com/pages/ambassador
I was overcharged with my first order and I didn't like the chat system because I had to keep repeating what happened. I was very very very dissatisfied. Then I received an email about correcting the problem and I really really appreciated it. I felt like that cared about me as a customer and not just after my money. I don't share my bad experiences with people only my good experiences.
Thank you for your honest feedback, Shonnekia. We have taken note of it. If you need further assistance, we're just a DM here: http://m.me/shapermint
I love the products and the encouraging support from customer service! The company is overall so positive!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Teresa. Help us spread the happiness and be our next Brand Ambassador. You can learn more here: shpmint.com/ambassador Stay awesome!