Shane Co.

I brought back my ruby diamond ring to the Shane co. Last week (purchased in 2008) One the prongs was bent. I had the best customer service and no BS! I had my ring back to me within 1 week. It's absolutely gorgeous! I will never buy jewelry again from Costco. I'm sold on the Shane Co. Forever. I definitely have a friend in the diamond business! Gold stars for the Shane Co.

I love and trust the Shane Company. I will not let any other jeweler work on my rings. They are very trustworthy and have quality. I like that I can trade my Diamond in for a better quality and get the full value I paid for my old Diamond. They helped me pick the right Diamond for my budget.

I was just at the Shane Company in Alpharetta Ga a few minutes ago - today - Weds, March 2nd 2022 at 1230 pm. I met with a representative there named Robert. I think his name tag said Ocala Florida.

Robert greeted me when I came in right away. I explained that I had a pair of earrings I had purchased there that backs kept coming off. I also had an anklet of my girlfriend's that the clasp broke. It was not purchased there.

Robert took both items back and promptly repaired and cleaned both! Even the anklet that had not been purchased there.

Robert said that happy customers is the reason people keep coming back. And good reviews like this one mean everything to Tom Shane.

Well. Let me tell you. I love the Shane Company. I have purchased MANY pieces of jewelry there. I would never even consider shopping anywhere else.

Let me end this review by saying - I'm a Shane Company customer for life!

Thanks.

David Strickland
Cumming Ga.

I was very nervous when going and buying my engagement ring for my fiancé. The manager Charles was amazing and so helpful, he immediately gave me reassurance that I could do this and walked me through every step of the way and taught me everything I needed to know step by step. Whenever I come back to this location I will be sure to ask for Charles. 10/10 better experience than I was expecting. Cannot recommend enough!

I brought in my daughter necklace tangle ( is the last gift she received from him! He passed on Dec 2021. Jamie the jeweler did awesome in less than 5 minutes was done! Thank you guys! And awesome Matthew was awesome

I convinced my friend to go to a jewelers to address the PILE of jewelry related tasks that she'd been sitting on for some 20 years: resizing, remounting, cleaning, appraising, selling, and Shane Co was the only local jeweler open on a Sunday. We kept our consultant, Zach Sibal, very busy running around as we browsed the showroom for potential settings. He not only professionally dealt with every task and question we threw at him (and we kept thinking of more!), he also very sensitively responded to my friend dealing with the difficult emotions of her late husband's engagement ring. We left with all her jewelry fastidiously cleaned, her grandfather's ring left behind for a resizing, and a clear plan on how to pay for and custom remount a diamond, as well as a quick hands on training on how to identify hers from others. We were also warmly greeted, scheduled, and checked out by Georgia Carin, another great employee. Couldn't ask for a better experience.

I walked into the Shane Co yesterday in Minnetonka, MN and was looking for a particular ring. I had purchased one from there but wasn't completely happy with the way it looked on my hand. Dana LeFavor was their to greet me with a warm smile and completely went above and beyond to help me. Dana didn't just agree with me to appease me, she was honest and I could tell TRULY cared about finding the perfect ring for me. She took her time, was very knowledgeable, not pushy and I felt like I was the only one in the store. Her attention to her clients, listening to exactly what her you are looking for just blew me away. I will never go to another Jewerly consultant again. If you are looking for someone who pays attention to details. Listens to exactly what you are looking for and TRULY cares about you walking out of Shane Co with a BIG smile, then Dana LeFavor in Minnetonka, MN is your gal. I promise you, you won't be disappointed.

Sincerely,
A VERY happy customer

Ordered my wife a Morganite ring and it came out perfectly. It was brilliant clout of the box and the price was very fair.

You are the best! She said YES and you made my dream ring! She was super helpful even tho I came knowing exactly what I wanted.

The service is great! Fast delivery and a huge Collection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try.

Had some issues with follow through on a wedding band. Ball got dropped quite a few times. What I wanted to say was their customer service made it all good, actually they went way over and above what I would have ever expected of any company. They sent me a gift card equal to the value of the ring that I had ordered. It was extremely generous.

Doing it right

The service is great! Fast delivery and a huge selection of jewelry. This the site that I recommend everybody to try.

I love to woo my girlfriend with presents. And one of her favorite stuff is jewelry. I think every lady like this. So why did i choose this service? They have very beautiful jewelry, any woman will be happy to get such a gift from her man. So if guys you don't know how to surprise your girlfriends - you can browse this site

I ordered myself a princess cut diamond ring years ago from the Shane company. 2 days after I ordered it, a customer service/sales rep contacted me and told me that the stone I had chosen had a bad table on it, he would not recommend the purchase and helped me choose another stone that was more suitable and a nicer quality. He actually stayed right in my price range, did not try to up sell me anything I was not interested in, I found him to be very honest and actually felt that he was TRYING to really help me get the best stone for my money. It has been nearly 30 years since I have purchased that diamond, and I now want a sapphire instead for personal reasons. I asked if they did custom jewelry work and if I could design a new ring for myself using the old stones and new sapphire. I got an immediate response via email in which I was told I cannot design a ring for myself but they will give me my full purchase price back toward a new ring and I can select a setting. This worked out perfect for me as I don't want this stone anymore. I have never had an issue with the setting, the prongs, the gold or any of the other stuff I see in complaints about the Shane company. Yes, they are pricey, but my diamond has so much fire in it, it is just beautiful and I would not have been able to purchase it without the knowledgeable sales person that corrected my first choice. Thank you Tom Shane and company

I have 3 daughters and wanted to get them each a little token of affection from myself and their father. I went to Shane Co and very quickly found the perfect little ring to get each girl with their birthstone. The site was so easy to navigate through and ordering was a breeze. The rings arrived right away and the girls just loved them!

My wife and I bought our wedding bands on Shane Co website. We were very happy with the price, quality, and the free lifetime warranty.

i bought my now wife's engagement ring off the shane co website. it was easy and painless. i was clueless where to start and the site gently guided me through the process.

I wanted to get myself some jewelry for my birthday and went searching online. I ended up on the Shane Co site and found really cute stuff! This site isn't just for engagement rings! I got a great bracelet I just love!!

Their wedding rings are great because they look so different from everyone elses ring. I like how they always get new styles so people don't have the same exact ring that you buy. The sales reps are also low pressure, which I appreciate.

I bought my sapphire wedding ring from shane company and it was the best ring ever. My friends all love it and it was only around $4000 for a huge sapphire. I ordered just the gemstone alone online. It was certified and I had it appraised and it was the real deal. It would have cost me almost twice as much from other retail stores I was looking at.

I picked out my saphirre ring from them and then had it appraised; to my surprise it went for more than what I paid. Very happy.

If you have access to a shaneco store near you, then just go there... I used to live near one years ago. Now I can still shop at shane co even since I am out of the area.

They always sell very legitamite diamonds, nothing that is fake and everything is certified. I got my diamond ring from them and have been happy ever since.