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Set In Stone Reviews Summary
Set In Stone has garnered a strong reputation for its exceptional product quality and professional installation services, with customers frequently praising the knowledgeable and responsive staff. The installation teams are noted for their efficiency and attention to detail, contributing to high levels of customer satisfaction. However, some reviews highlight concerns regarding delays in communication and the occasional lack of follow-up on design inquiries, which may detract from the overall experience. Despite these issues, the company is generally recommended for its diverse selection and commitment to customer service, indicating a solid foundation for continued success.
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Able to quickly find a piece of quartz to use in our bathroom. Cutting and placement was earlier than scheduled a real plus. However the sink spout hole was 1/2 inch off center. We were able to use the piece, it just wasn't perfect.
Set in Stone has been great in initiating the setup for a granite kitchen counter installation. On the way.
From start to finish everyone was great to work with. Friendly and knowledgeable staff. Love my new granite countertops!
We lost our kitchen to a dishwasher leak. Putting it back together was a super slow process. Working with Amanda from Set In Stone was refreshing. They have a large selection. Competitive prices. Amazing installers. They were ready when we were and professional every step of the way. We highly recommend them.
I went to Set In Stone in search of backsplash for my kitchen. I had found pictures of kitchens I liked but couldn't find a backsplash to match. After seeing my pictures, Lizzie showed me what she thought was a good match. I took several samples home and ultimately chose the first one she showed me. It came within a week and I absolutely love it.
Thanks for the wonderful experience with something that had been very frustrating in the beginning.
What a phenomenal experience with Brooke and Jairo and the entire Set in Stone team. We knew we wanted a statement slab for our kitchen island and when we saw our Leathered Fantasy Brown slab at Set in Stone we fell in love. We were worried when our cabinetry kept getting delayed, but Brooke assured us that the slab we loved would be held for us. Almost 5 months later and Brooke had kept her word, and we were able to use part of the slab for our primary bath renovation shower bench also.
Jairo and his team let us show him what veining we really loved in the stone and provided a template that showed off the best parts of our slab. His installation was flawless and his team was lovely and professional. We would give Set in Stone a better review if there was one available. They are absolutely top notch and we will recommend them to anyone who asks, and will be using them for the rest of our home renovation projects.
Lizzie is excellent to work with when choosing tile. She is super helpful in talking me right to what I'm describing as well as being able to offer perfect ideas for coordinating the tile in the room. The selection is phenomenal and I have gotten the tiles I've ordered very quickly.
This is my tile store from now on!
The crew who came to install the granite in our kitchen were prompt, polite and professional. Jairo and Amanda were superstars as always. Outstanding all around. We'll never use anyone else for our projects. In fact, just ordered our quartzite and tile from them for the next endeavor into updating our home.
I have loved working with Set in Stone! The team is helpful, quick to respond and knowledgeable. I appreciate all you do!
Amanda has been most patient & helpful as well as Jairo who did the template. I had time restrictions & they were able to work me in between being in &'out of town. This Friday is our "install."
Excellent customer service and response time. We're definitely going to use Set in Stone for all future needs!
Great experience from start to finish. Great people to work with
Set in Stone was so helpful with my project. So grateful they could source the materials. Very professional and kind. Could not be more pleased with the experience or results. Thank you!
They can get the look or style you want for any tile job you have!
Amanda and Brook were very knowledgeable and helpful. (And patient)
It was a very nice buying experience.
And others from the business were friendly and helpful also.
Outstanding customer service.
Have recommended them to friends.
Lizzie helped us find the exact tiles we wanted for our new showers.
She is lovely to work with.
Great choice of tiles for bath renovation, many options from which to choose. Lizzie M provided excellent advice and suggestions. She is very knowledgeable and helped me reach the best choice for my bath. I am happy with the process, the choices and the team at Set In Stone. Order was placed on August 11,2021.
We met with Brooke and Lizzie in the showroom. They were extremely helpful and professional. Amanda who was the receptionist was always pleasant.
The install team was fantastic and professional.
The results were a beautiful kitchen Remodel.
Thanks to All!
Brooke and Amanda in the office took GREAT care of us... very patient, very informative, and stayed on top of things to get us the slab that we wanted! We had a few issues at installation, but they worked with us to minimize the issues as much as possible.
From the business
Since the first day in business we’ve been bringing the best selection of products and merchandise to our customers. Our business name has become synonymous with quality throughout Aberdeen and the surrounding areas. We do our best to ensure a permanent variety of fantastic items along with unique limited edition and seasonal items that fit any budget. Our specialty is Tile, Natural Stone, & Quartz Countertops.
Conveniently located at 305 Fields Dr, we’re driven by our dedication to the best service in the business. We can’t help but smile with pride every time someone walks into our store excited about the great selection, and walks out satisfied. It means we’ve done our job right. We invite you to get in touch with our team to help Create your Perfect Space! Let's get it "Set in Stone"!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members