I was very impressed when my specs arrived (through my postbox). Cannot believe that I got my specs with coatings for for £11 which included postage.
Glasses are great, prices are amazing customer service is amazing. What more could I ask for? Definitely buying more!
Great specs
Great deal
Lots of features included
Lots of options priced reasonably.
I will use them again (and again and again)
Excellent, great quality and price will use again. A small wait for delivery as shipped from Hong Kong.
Excellent service from start to finish. Light Weight glasses absolutely perfect for day and night wear. Highly recommend
Another satisfied customer of selectspecs.com!
Second pair delivered on time with no hassle, or hidden extras.
Recommended.
I am a repeat customer due entirely to your professional, efficient, great value for money service. Top marks.
They got my prescription just right and the glasses feel so comfy! I ordered 3 pairs from them already, might order another pair soon!
Happy as! Have so far ordered two pairs. Will be ordering more. Great quality & service, generally a 7-10day turnaround.
Would definitely recommend
Specs were excellent value and quality very good customer services with my complicated prescription. Have ordered a few pairs now.
The specs are flawless, high quality, fast service and reasonable prices. I really recommend you try them.
Arrived on time and true to prescription. Will use again and reccomend to friends.
Good selection for a reasonable price.
My experience:
I order spectacles, which arrive with a faulty / poorly constructed frame. The arms of the frame 'wobble', which causes major issues as I suffer from Meniere's Disease, so any disturbance in vision means rotational vertigo and motion sickness.
SelectSpecs make me jump through hoops to get a refund.
They demand I send photos of the glasses, even though I tell them that a photo will not show the issue (that arms of frame are unsecure and wobbling).
They will not post me a hard copy of their Returns form when I ask them to because I have no facility to print an emailed one. They tell me to write down/copy the lengthy form 'word for word' instead!
They will not send me new glasses until I return the faulty ones, so I am without any glasses now.
Losing trust in them, I say I will return via recorded/ signed for delivery. They have already told me in writing that I should not pay for return postage for a faulty item, so I expect the return postage cost to be refunded. I should not be left out of pocket because of their faulty product.
Eventually, they receive the returned spectacles (I have confirmation of receipt from Post Office), but deny that they have received the lanyard which was placed in the same parcel and will not refund me for that.
They now refuse to refund me for the return postage costs also.
I have asked them to rectify this, referring to their email in which they said clearly that I would not have to pay return postage costs.
They still refuse to pay.
I have asked them 3 times to give me information about their official complaints procedure, and also the contact details for their CEO. They avoid giving me the information in every reply.
Awful customer 'service'.
Easy simple ordering with cheap glasses that dont look cheap. Fast delivery and good choices good lenses and cheapish postage
For a online spectacles they or excellent perfect fit and mine were Varifocal and was perfect so pleased with them and this is the 3rd time with them
2nd pair of specs from Select Specs
Absolute Quality of Frame and Glass
Great fitting
Quick turn around
Will be ordering again
Why pay more
Will be using SelectSpecs going forward. V. pleasant helpful staff Excellent product great value.!
Overview
SelectSpecs has a rating of 4.2 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street and prescription glasses. SelectSpecs ranks 10th among Contact Lenses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members