SegpayReviews 4,210

My husband died on 9/9/20 and on 9/11/20 the charges started and ended on 9/14/20. The total amount deducted out of his Social Security account ---> $3,085.35. There was only one purchased item for $688.01 and it was returned. I called & filed a complaint with their C/S Dept & have since sent subsequent emails to no avail. With each response they respond with something like 'due to the high dollar amount this matter was kicked upstairs to upper management. Upper management has referred this matter to their Web Master to make the determination.' This is a case of outright fraud; stealing from a dead man. Considering these were federal funds I am planning on filing another complaint... this time with the Federal Trade Commission who will do the dirty work for me. I am surprised more people who write negative reviews here haven't already filed with the FTC

I was charged & it came out of my checking account about $39.95 or perhaps a little more for making a payment to PayPal. I had no idea what Segpay was & disputed the charge. I called Segpay & got a customer service rep that could barely speak English & so I couldn't understand him. I gave the phone to my husband who was also unable to understand him. I then filed the complaint with PayPal who denied my claim. I followed PayPal's next suggestion & wrote into them explaining what happened. It's been nearly a week & I have yet to hear back. Segpay refuses to refund my money & I have no idea why they charged me. I don't want to use them. Now how do I cancel & how did I get them?

This is a warning to all people who think they will make a descreet payment with this payment processor.

To make it short, they don't care about data minimisation and just forward everything to their merchants. You think that the porn site you subscribe to gets some anonymized data or a purchase-ID? You are wrong. They get everything, your full name, your zip code, parts of the credit card number and much more. Just look at the merchant support:
https://www.sphelpdesk.com/kb/article/62-manage-your-consumers/
That is how it looks like for a probably insecure random pornsite.

In do not understand why a pornsite needs all this information for a subscription. And even less I understand how this company is still allowed to deal with European customers, because the GDPR clearly says that personal data should be "adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (data minimisation')".

Dear Segpay team: Please tell me why a pornsite needs my name or the expiration date of my credit card to handle a subscription.

They will probably change the information of the link, so be careful. If that's the case you can still read the (very long) privacy, it's really worth it. It's bad, very bad. Segpay is merchant-friendly and doesn't care about customers.

One month ago I subscribed a porn site by mistake which costed me $95/yr, and one day after, I received another payment notification from another porn site on Segpay which I even didn't visit, it was $2 payment, I just left it behind, but yesterday I received a $300 payment notification on Segpay, also from a porn site I never visited, So I contact the customer services of Segpay, they promised to send me response in two days, after that I received a email from segpay to remind me of the issue processing, and this email was marked by Gmail as DANGEROUS!
Right now I don't expect any good response from Segpay, I have asked the bank to cancel my credit card and send me a new one. So everyone just listen carefully, when you see Segpay, CANCEL WHATEVER YOU ARE GOING TO PAY!

The customer service reps of this company gives ZERO respect to you, they treat you like some sort of parasites that they can't wait to get rid of. They toss you into an endless repetitive 'wait 48 hours' trick to which they don't follow up on until you reach out to them, they then will send you to upper management TO GET THIS WAIT ANOTHER 48 hours to which they originally NEVER RESPONDED TOO. AFTER that they make you wait yet another 48 hours to wait for a 'webmaster' to respond and if they don't respond you have to wait another 48 hours? THIS FLUKKIN company is the worse - Your ticket #FR******* just ISSUE MY REFUND dear god.

The CS even disconnects you when you try to explain to them the situations, EVEN WHEN the webmaster says REFUND this person they tell you to wait 48 hours, what the hell is up with these guys? They treat you like a flipping criminal.

Segpay serves several inactive internet sites. After purchasing membership to one of those I tried to get help by complaining at the chat service, but our dialogue was soon cut off with a "thanks for using our service". After several attempts I gave them my opinion that this service was not acceptable. Then after this occurence I experience the cards I used on segpay are declined without reason on several payment places on the internet (incl. Segpay for sure), though verified by bank as ok.