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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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They resolved my issues immediately very satisfied with their professional business attitude
Finally everything was logging in well after the security code I am now able to get into the site start downloading.
Hello Geoffrey R.,
We appreciate your informing review. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
I received. Excellent customer service and I thank you for this
Hi Michael,
Thank you for recognizing our customer service team with such high esteem! We appreciate your positive review.
Raphael
Segpay Customer Service Manager
Did what I thought was a one day trial of a porn site, turns out I wasn't satisfied with the offer, wanted to cancel but couldn't find the portal on the site to do so. I saw where your company was listed as support, and they had online chat. He said he couldn't access the information and went above and beyond, I think, in trying to do so. Didn't try to brush me off, or end the chat quickly. Stayed with the process until he was sure that it couldn't be solved. Good on him.
I liked how I was able to contact them tell them what I needed to do and they were quick in replying and helped me resolve my issue
Craig,
Our goal is to make our process as seamless as possible. We appreciate you recognizing our hard work.
Thank you,
Raphael
Segpay Customer Service Manager
I've repeatedly asked to cancel and they keep telling me I upgraded. I just want to cancel
After explaining my problem i received some emails to resolve my problem very quickly
Jean,
This is awesome! We work diligently to have your concern resolved in a timely manner.
Thank you,
Raphael
Segpay Customer Service Manager
Fast and easy solution. Fast answer from customer service
Armamdo,
Fast and efficient is our aim. We appreciate you acknowledging the dedication and hard work.
Thank you,
Raphael
Segpay Customer Service Manager
C E,
It is our pleasure to provide exceptional Customer Service. We love the 5-star review.
Thank you,
Raphael
Segpay Customer Service Manager
Ian,
Thank you so much for taking the time to leave us positive feedback.
Raphael
Segpay Customer Service Manager
Je suis un client regulier pour le temps des fetes et la je n ai plus de carte je fait quoi pour voir le site que j aime bien donc a cause de vous je n ai pas le droit de faire affaire avec vous pour ma carte credit et c est pas de ma faute
J'ai fait une erreur d'abonnement et le remboursement a été traité très rapidement! Merci
I had an important question about my suscribtions and segpay customer service answered promptly and
Hi Christoph P.,
Your kind words are greatly appreciated. Thank you for the feedback!
Raphael
Segpay Customer Service Manager
If I unsubscribe from a service on a client page of yours, I don't have to have to inform you of my unsubscription. That is an issue among your companies.
I was interested in what the total charge was going to be then I couldn't back out of the screen without being charged. I complained and almost immediately my money was returned.
Hi Sean, I'm glad our team was able to help! We appreciate the 5-star review.
Raphael
Segpay Customer Service Manager
Ik had een pornosite Lietsdoei bestelt en betaalt voor een periode van 3 maanden, met een eventuele opzegging in die 3 maanden. Van die opzegging heb ik intussen via jullie gebruik gemaakt. Maar bij het afsluiten van een abonnemen met Lietsdoei stelde ik vast dat er tal van andere pornosites waren afgesloten, zonder dat ik dat wilde. Ik raakte daar behoorlijk van in paniek en ik denk dat door tussenkomst van jullie nu er nog maar eentje aanwezig is en dat is Lietsdoe. Die loopt nog enige maanden door.
I had a very bad experience, because I found debited my account of Paypal without any order by me.
I lost 39,14 euro.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shain, thank you for the positive review! We always strive to do our best for our customers.
Raphael
Segpay Customer Service Manager