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Segpay is a global leader in online payment processing. Since 2005, we’ve specialized in providing online payment services, and proprietary fraud mitigation, to e-commerce merchants around the world.
For over ten years, SegPay has been processing online payment transactions for merchants in all categories with a specialization in helping retailers process credit card transactions. We’re a leader in card-not-present transactions and have strong relationships with acquiring banks and credit card schemes. Our global footprint supports merchants across the U.S., Canada, and the European Union.
Segpay Reviews Summary
The company's reputation is mixed, with notable strengths in the efficiency of subscription cancellations and responsiveness to customer inquiries. Many customers appreciate the quick resolution of issues, highlighting a straightforward cancellation process and effective communication. However, significant concerns arise regarding unresolved billing disputes, perceived lack of support, and inconsistent information about subscriptions. Complaints about unauthorized charges and inadequate customer service experiences suggest a need for improved clarity and reliability in their practices. Overall, while some customers report satisfaction, recurring issues indicate areas for enhancement in customer support and communication strategies.
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I got in touch to inform you that I was charged for a service on my Credicard for the month of March even though I had canceled it in February. And what did I get back? The attendant extended the service for another month, until April, claiming that I had never canceled the service. I even received the cancellation confirmation email.
Had a question via email. It was picked up the same day. Great outcome. Very satisfied.
Jasper P.,
We are happy to hear our timely response was to your liking. Thank you for the kind feedback!
Raphael
Segpay Customer Service Manger
Needed to cancel a free trial that had auto charged early and they canceled it and arranged refund super fast.
Hello Kate C.,
We are happy to have been able to help. We appreciate the feedback!
Raphael
Segpay Customer Service Manager
I've been exchanging emails for over a week and my money is still stolen.
My bank charge me Foreign Fee for the last billing transaction I did with Segway. This was the response;
We apologize but you need to contact your bank to ask for a refund for that international fee. We are not the one charge you for that. It was your bank. The customer will be charge international fee as that depends in the website's bank located. If your bank charge you for international fee it means that the website is outside your place. However if you want to ask a refund for that contact your bank to process it.
This is BS, and I will not use your company again after this. For years I used your service with no problems when I was billed. Now that I have started back using Segway(Adam4Adam) I'm very disappointed and wil no longer use your company to renew if the balance of $4.25 is not put back into my card, this will be my last transaction. It's a small amount I realize but I should not have been charged from your company in Canada when I was told the charge was going to be from Florida USA!
I have no clue who these crooks are but my bank will get to the bottom of it and I had to file a dispute against them for taking money out of my bank account that does not belong to them!
The ladies on the site are lovely but I am not able to afford it.
When the time came for my payment to be taken they must have done it at 12:01 on the dot. I transferred money take sure it was there but being the weekend my bank doesn't do things right at 12. It would have been nice if they could have tried again instead of canceling me right away.
2022.02.21 since i haven't received the bank transfer and no one is helping.
Seeing same thing in every movie and it's tiring so please just cancel my subscription thank you
I just wish I don't get charged every month since I delete my feed finder account
I always payed with my mastercard, now I can't. Dont know why. That makes me so dissapointed.Don't tell me I can pay with Visa, becouse I don't have any
I was able to address a payment issue quickly and without complication. In addition, a customer service agent followed up to ensure the issue had been dealt with to my satisfaction. Excellent service!
We thank you for the kind review!
Raphael
Segpay Customer Service Manager
Glad we could be of help, Dean!
Raphael
Segpay Customer Service Manager
How will I know that if they canceled my subscription to delete the account for not having answers...
I did not understand how to handle it, I put photos of my feet and videos, even of my legs, but I did not have any results, they should have a better explanation to be able to have profits with this app
Good eveything was an awesome way amd opportunity. Extremely awesome experience. Down to earth whenever most precious endeavors
You're so kind Jesus! We're glad you had a good experience.
Raphael
Segpay Customer Service Manager
It war difficult to be listened but at the end, everything goes right
We thank you for you patience, and we're glad it worked out.
Raphael
Segpay Customer Service Manager
First they tried the customer doesnt understand how things work, then they gave another answer which is obvious and still doesnt resolve my issue or does what i asked. So were totally unhelpful and issue is still not resolved. All i want is for them to delete my card details, which is my right, they have no right to keep all my card details on file when i have requested they delete them. In todays world with GDPR maybe they need training both in regualtions, data privacy and also how to talk to customers. I am not asking for my transaction to be removed from history, just my card from future use in their database. I do not want the website or segpay to remember my card details. Instead they are happy to tell me them keeping my card details is as safe as any other bank or card issuer which has little to do with anything. Nor does their 2nd response which was basically just dont purchase from the website again and your card wont be charged. Which is obvious.
Given 1 star for replies received within same week but 0 stars for the actual response
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Julio,
I definitely understand how the time frame of your cancelation and the billing can get confusing especially when it is one hour and ten minutes apart. I apologize for any confusion and would like to assure you that there will be no further billing of the membership.
Thank you,
Raphael
Segpay Customer Service Manager