Secureserver.net

As a 21 year plus customer of secureserver.net I am very disappointed in them moving all contact offshore. All the offshore staff start out lying to you by giving their 'U.S. Name ' what a crock of crap. Plus their refusal to transfer to U.S. support,back in Arizona, SUCKS BIG TIME!

Their service has diminished, their quality has gone downhill, and the understanding support from U.S. representatives is non existent.
No way to reach the U S. Team. No phone, no email. It's ridiculous.
Find a better U.S. based domain n hosting provider. Keep your credit card info at home in the U.S.
I'm ready to take my websites, my customers websites, domains and emails to a U S. Based company. To be told that they don't. Are is a 21 year customer leaves has to tell you something about the newly run secureserver.net. Company. They are not secure, as long as all of your info and cards are stored offshore ready to be hacked n stolen. GW Discount Domains runs secure server.net. What a joke after 22 years.

I have been with secureserver.net aka Cheap-domainregistration for many years. Locally owned is what got me started with them. But I would take anything now. I cannot access any of my five sites, because they have an internal issue with a revoked SSL with a domain name that I no longer use. I have called several times in the past two weeks, calls will be answered in 60 minutes. I was patience once and waited on the phone, and 56 minutes later, there was a voice mail to leave a message, they never called back. Their email support tells me to call and there is no online chat. I just paid them two months ago for a year's worth of hosting and support. They won't get another dime from me. Rebecca

I moved from 1&1 (IONOS) to secure server about 2 years ago. I don't remember why.
Now, I want to transfer back to IONOS, because I like IONOS instant support, not like secure servers.
I hate the way the customer gets treated by this $#*!hole company. I can't transfer my domain back to or away from any Secure Server account and the support could not solve the issue.
What now? Im stuck with my domain.
For me (as an IT Information Protection Administrator), this isn't acceptable.
The website where everything gets managed looks like it got designed by a HTML & CSS noob.
It is a complete mess and it just looks ugly. It is not user friendly at all and an insult to the user/customer which spends money (monthly and yearly). Secure server is in no way comparable to Google Domains, IONOS etc.
It is just a nightmare, absolutely not recommended.

They're just resellers with no ability to take care of your account. They will feed your garbage answers if you call in to ask for help.

Very Unsafe & Potential security threat.

Let me explain.

Sent a email reply to a business affiliate with confidential information. Received a bounce back message from "secureserver.net", asking for the original email to be downloaded and submitted in a webform for "verification?" by a team within 72 hours.

The whole idea is to stop spam from making it into your inbox - I get it. Spam sucks, and their solution is to stop the flow of information until a human can verify it is legitimate.

Unfortunately,

I can not submit confidential private information to this third party. - This is a security risk.

So I sent a test email, and received the exact same bounce back - I tried to submit this test email without the confidential information, and it was "rejected by their system". In other words, they are trying to force me to send them the original email with the confidential business communication in it before they will let my emails pass into my business partners inbox. - This is a security threat, and they are trying to extort the information out of me by withholding my ability to send legitimate communications.

Just because a company calls themselves "secureserver.net" does not mean they actually are. I have no idea what kinds of security practices they put in place. I have no idea what kind of individuals will be reading my emails, I have no idea if they are passing that information on to third parties. For all I know they could be selling the information to foreign governments, or hacker groups, or anything of that nature.

NO. Absolutely stay away from "secureserver.net" if you are looking for an email provider.

Please recommend to all your colleges to drop this service.