website thubmnail of Secret Sales
How would you rate Secret Sales?
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GB
1 review
1 helpful vote
Follow Nick C.
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I use Secretsales more than two years and very satisfied with the service. Several times had to make refunds, everything was quickly and without problems. Prices and terms of delivery there are more than attractive. Thank you. Pleasant to deal with professionals.

Date of experience: January 8, 2014
GB
1 review
0 helpful votes
Follow Anna S.
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This is a great site which offers a wide variety of products at discounted rates usually between 40%-60%. I like the concept and the service, no hidden costs and when you shop often enough they offer a free delivery, which is great. You don't need to worry about loosing money on delivery costs anymore.

Date of experience: November 14, 2013
GB
1 review
2 helpful votes
Follow K C.
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Ordered an iPad case which apparently cost £59 from I gadgetry they were selling them for £16 plus £4.95 p&p seemed like a great bargain what I received was a piece of junk I could have picked up at a market stall for about £2 no way had that ever cost £15 never mind £59 they claimed it was worth I emailed my complaint right away still waiting for them to get in touch I now have to pay recorded delivery to send this piece of junk back never again!

Date of experience: November 12, 2012
California
1 review
0 helpful votes
Follow Maria G.
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I have been using Secret Sales for years now and am extremely happy with the service. The variety of products they have is great and you can always find something, especially with the added incentives of discounts, loyalty vouchers etc.!:)
Will definitely continue using it!

Date of experience: October 26, 2015
GB
1 review
2 helpful votes
Follow Inga B.
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I ordered 2 pairs of boots. One pair came and the quality was very poor, all lumpy inside and looked cheap. The other pair were totally the wrong item! Not impressed and wont be ordering from them again.

Now to go and package them up and try and get a refund...

Date of experience: November 6, 2012
GB
1 review
0 helpful votes
Follow Natacha P.
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I check secret sales once a week minimum! Otherwise I would be shopping everyday. It is the only website were I trust what they are selling, even when you can´t believe the price of the item!

Love It!

Date of experience: December 13, 2013
GB
1 review
2 helpful votes
Follow shelagh h.
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A fantastic site with excellent customer service. The range of items available at such good prices has enabled me to spread the cost of Birthdays and Christmas. Even better, it has encouraged me to 'step outside' the high street for fashion, which at 70 but not ready for crimplene, has been a huge bonus as well as confidence builder. The up front p&p for a year has been fantastic value.

Date of experience: November 20, 2014
GB
1 review
2 helpful votes
Follow Mark H.
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A company built on lies
February 1, 2018

Have ordered various items from this company and not once have the items arrived on time. When contacted they give a new date and then surprise surprise no delivery, 'they hold your money for weeks on end and then take ages to return it, avoid at all costs

Date of experience: February 1, 2018
GB
1 review
1 helpful vote
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Don't bother
October 19, 2021

I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.

Date of experience: October 19, 2021
Washington
1 review
0 helpful votes
Follow Nicola B.
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Secretsales offers designer clothes and items for the home at a fraction of the price. A fantastic site with such great savings. Items are always well packaged and should you need to contact the customer service team, they are always so helpful.

Visit Secretsales - can highly recommend it!

Date of experience: November 26, 2013
GB
1 review
0 helpful votes
Follow jess d.
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What a great shopping experience. Top including including designer, vintage, quirky and unusual. The experience of shopping with secretsales has been a quality one from start to finish... email alerts of sales and order status, loyalty bonus scheme, easy payment method with paypal, great choice and even better prices. Id definitely recommend secretsales for a great on line shopping experience that offers quality goods across a range of price brackets.

Date of experience: June 13, 2014
AMIT S. Secret Sales Rep
over a year old

Many thanks JESS, we are pleased to hear this and look forward to you shopping with us again.

GB
1 review
2 helpful votes
Follow Masterone C.
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Horrible experience!
October 16, 2015

I've placed two orders for the same blazer, they tell you it will arrive, you wait almost 2 months and then they just tell you that you won't receive it. All they do is give you a £5 voucher and you still have to pay for delivery which is very expensive.
Worst experience with them! Don't recommend! Never order from them!

Date of experience: October 16, 2015
GB
1 review
0 helpful votes
Follow Terri W.
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I ordered many things especially trainers, 4 x at different times all out stock after I paid for them 3-4 weeks later ( order lying at processing stage for eeeks no communication I had to call myself, then a standard email bull $#*! saying customer purchased same time

Date of experience: May 11, 2022
Ireland
1 review
0 helpful votes
Follow Imelda V.
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The service is very efficient. I was satisfied with my order arrived in excellent condition as expeceted. I shop on secretsale frequently for great designer things at a discounted price. Highly recommend to everyone who wants great items -different everyday.

Date of experience: January 29, 2015
GB
1 review
8 helpful votes
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Read the bad reviews!
September 17, 2015

Beware of the so called bargain prices on this site! I bought a Swarovski gift set, it came in a plastic jiffy bag! I bought some suncream, i was back fom holiday before it was even dispatched ( long after the given dispatch date) I ordered 2 pairs of givenchy shoes for half the price of anywhere else, they kept £600 of my money for 6 weeks and then emailed to say sorry we can't get them after all! They sent me a £5 discount voucher as compensation! Needles to say i won't be using it. Think twice, if something seems too good to be true it usually is!

Date of experience: September 17, 2015
Germany
1 review
0 helpful votes
Follow Stephanie H.
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The best site going...
February 24, 2015

I absolutely love Secret Sales! Every day at 7am I get excited to see what bargains can be snapped up. This site is so easy to use and even better that you can build up loyalty points!

I saved a fortune last Christmas, getting most of my presents from here. My family were over the moon at the designer items they received, but only I knew the bargain price I paid for them :)

Date of experience: February 24, 2015
GB
1 review
0 helpful votes
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Excellent service
December 3, 2015

Every time I have ordered items from SecretSales, the experience has been very good, the website is easy to use and the emailed updates are accurate and delivery is on time. On the one occasion when delivery was delayed slightly the customer service team were extremely helpful and attentive. I would thoroughly recommend using this organisation.

Date of experience: December 3, 2015
GB
1 review
2 helpful votes
Follow Simone S.
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Fantastic site that offers brilliant customer service should (though I doubt it) a problem arise. Stocks something for everyone, for most occasions from womenswear to homeware. Delivery always occurs within the date range given, if not before and the most important thing is that they reward royalty. Love this site.

Date of experience: February 23, 2014
GB
1 review
0 helpful votes
Follow Rachel W.
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I have used Secret Sales on a number of occasions to buy high end clothing from men's and womenswear as well as children's sections. I have also purchased cosmetics and homeware. The discounts offered represent good value with the odd bargain depending on size availability. The only slight downside is that products often take up to 14 days to arrive and are not grouped together so if you are needing an item quickly say as a present it's worth checking out the delivery date as there is no indication until after purchase that a 14 day turnaround may be likely.

Date of experience: November 11, 2013
GB
1 review
0 helpful votes
Follow Jason S.
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I've used Secretsales.com quite a few times mostly for clothing from top brands at great value. On every occasion the goods have been of the highest quality and the service excellent. Yes you sometimes have to wait a while for dispatch but you wouldn't get such a great price if you didn't and secretsales are very good at keeping you informed of exactly where your goods are in the delivery process. I once had occasion to cancel an order and I wondered how this would be received. The answer was superbly. There were no quibbles or hassle just done and confirmed very quickly.

Date of experience: February 18, 2015

Overview

Secret Sales has a rating of 3.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices and high street. Secret Sales ranks 6th among Designer Clothes sites.

service
137
value
134
shipping
134
returns
114
quality
132