They held onto my money for 8 weeks both times, then sent me fake items! This website is a scam, they also did not refund my postage costs for returning the items! Disgraceful company - needs to be shut down ASAP!
They do live up to the second part of the name quite well. I've bought a lot of designer items at good prices since I discovered them a couple months ago, I also never returned any item.
They may not always have your size, but stay on the lookout.
A great shop for luxury products. My advise is to invest in the free shipping for 12 months for only £30 on your first visit, because if you're like me and want good quality but love a bargain you'll return to this shop time and time again.
Customer service is first class, with local rate call charges and a service team who want to help, even at this busy time of year they don't put you on hold and play Christmas tunes. Lol... Thanks Liz
Fantastic site that regularly stocks quality products at great prices. For the small inconvenience of having to wait until stock is finally dispatched, you receive wonderful products that you would struggle to find on the high street even, especially at such great prices. Unlike a well-known high street retailer that stocks discounted goods, I have been using this site for over 4 years now without faulty goods being part of the deal! My 'go-to' site for nearly everything for everyone, with an easy & convenient returns service. The incentive of free delivery & earning vouchers along the way is a real bonus.
Polite, conscientious and speedy customer service.
Secret sales have consistently provided high quality good and services to me. On the two occasions out of around perhaps 30 purchases where there has been a problem they have resolved it immediately with minimum fuss ensuring I feel a valued customer. I cannot fault them in the slightest. I have b=never even had to chase them up, they have done all the leg work to ensure I remain happy. Brilliant!
As an international student, this website is the only one I shop online, I even check this website everyday. This is really a fabulous website, it is worth to commend to everyone, especially for girls. It includes all kinds of commodities, most famous brands and could save lots money for customers. However, the delivery time always take too long and some accessories do not offer the original box, which is a little disappointed. Anyway, these are not big problems, it is still my personal favorite website.
I have been using SecretSales for last over 3 years on pretty regular basis. I have been shopping almost everything for myself and my home. It must share that website offers famous brands, quality products, very attractive and discounted prices and timely delivery. Customer services team is really helping and efficient. Refund and returning procedure is simple and quick. Safer Payment through Paypal. My wife, who never followed my footstep in whatsoever I do, has switched her favourite online retailer and has been shopping through SecretSales.
I ordered 3 michael kors bags from secret sales 2 days ago. After paying for them I decided to check other reviews and thought I may have made a mistake as majority were bad. I learned everything I could about real vs fake and expected a long delivery... well I picked my bags up for the drop off point today and can say 100% they are real and I am over the moon with the quality of the goods and speed of delivery. One happy customer
I check the deals on their website everyday and always find something very attractive with very tempting price. It just could go with everyone. Wide range of brands, from economic to luxury. Loyalty program, earning e-voucher with points of your purchase. Even when I bought something I don't want, just return it and they will give me refund in a few days.
I would recommend this website to my friends and people who saw this review
I have purchased from secretsales before and received a great bargain for a present.
I just want to thank Andrea in customer services, as i had problems (through my own fault) purchasing boots today. I rang and must say the girl is an asset to the team, she patiently and politely, talked me through purchasing and also provided a tutorial
Of using a computer. The mistake i had made whilst trying to place my order was resolved with great patience and understanding very professionally.
I felt i had to thank Andrea as now i am waiting for my lovely boots, without her help, they most certainly would not be on there way to me. Thanks for all your help. Jen.
I have never been disappointed with the quality of the products on offer on this site or the discounts available. The delivery timetables are always honest and reliable. This secret sales team keep the experience fresh and the daily updates keep the turnover of products high. The outlet can hide some great bargains you may have missed but the top labels and designers come back around on the main sale pages. Frequent purchases over a season or two means you can build an impressive designer wardrobe at a fraction of the cost it would have cost in store. Thanks SS.
Truly great way to shop. Genuine bargains to be had with some top flight designer labels.
Designer shopping often at high street prices or less!
I really enjoy the emails I receive from Secretsales each morning with the latest items on sale.
It's very rare that I buy from anywhere else these days.
In my view a 5 star way to shop
I used to buy quite a lot from secret sales but recently Ive been a bit disappointed with the service and products on offer. As such I would be hesitant to use this site any more. Sad, as it was great, but perhaps its just had its day
Secretsales.com has become a daily ritual for me. Provides an excellent opportunity to get designer items at affordable prices. The outlet store as well as other promotions offered on the site even give the customer more value for goods.
This site has amazing collection and at very decent prices. Delivery information emails are superb. Although sometimes the delivery can take ages but other than that no complaints.
The customer service experience after sale has been superb so far!
I have ordered various items on 3 different occasions and never received the items, had to request for a refund every time. Learnt my lesson. Never again, They keep your money for a few months, imagine doing that to 500 people, that adds up to several thousands of pounds per month generates interest for them.
I use Secret Sales a lot, probably too much! I have never had a problem with anything, Orders arrive when it says it will, it is very good value for money, and unlike other discount designer websites, they stuff actually arrives in good condition, not damaged in transit.
I have only had to return an item once, because I misjudged its size, and was pleasantly surprised how easy it was.
Overall very happy with SS!
Secret Sales are a fabulous website to find all your designer products, from clothes, shoes, Jewellery, to house hold goods, all at affordable prices.
I would definitely recommend Secret Sales, to family and friends, whom I'm sure will purchase in an instant!
Deborah
As reviewed previously they don't respond to emails, you can't get through by phone Tracked return confirmed as received weeks ago. Return due to wrong goods in the shoe boxes. Essentially I am paying for their error to return. Complete waste of time.
I have been (secretly) shopping for a while on your site and look forward to my updates on your new stock.
There is everything from high street stores to well known brands to hidden gems.
I normally shop online and I rate your customer service as one of the best... prompt responses, helpful with advice and hassle free returns.
I also love the fact that I am rewarded for my loyalty! I would love to share my pleasant shopping experience with my friends' & family but then my "secret would be out"!
Overview
Secret Sales has a rating of 3.4 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices and high street. Secret Sales ranks 6th among Designer Clothes sites.
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
- Visit Website
- London, England
- Edit business info
Business History
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks Yicong, we are pleased to hear this and look forward to you shopping with us again.