Transaction fees are ridiculous. Wont be using this service as much because of this. Otherwise the site is easy to use and convenient
Site is intuitive and easy to use but fees came in at 33+% of the ticket price, that seems pretty steep to me.
Prices were second to none. Fees are much less than competition. Tickets were on my phone in a matter of seconds after payment.
These tickets were easy to find and buy... This was a seamless purchase!
My family had a great time I recommend seat geek...
Sold me fraudulent tickets. Ruined my kids first baseball game experience. Buy your tickets from a trustworthy source. This is most definitely it.
Hi there,
Thanks so much for the feedback, and we're so sorry that you had trouble with the tickets your purchased on our site. It's super rare that tickets purchased from SeatGeek don't work, and we obviously take it very seriously when that's the case! We looked into the order number you referenced, and see that some of our agents were able to work with you, and refund this order at 120% of the purchase price. Whenever we can, if we hear from folks at the event, we do our best to source replacement tickets when something like this (rarely) occurs, but failing that, we definitely refund the order at 120%.
Again, we know it's totally unacceptable when there's an issue with the tickets at the gate, but we're really glad we were able to take care of and compensate you for this issue.
Please don't hesitate to reach back out to our team if you have any outstanding questions about this or any other order with us. We're here to help however we can, seven days a week.
SeatGeek CX Team
hi@seatgeek.com
1-888-506-4101
Great experience with the seller and tickets came as expected. (100 characters seems a little excessive, just trying to give a good review.)
I've used several times and have never had a problem. The process is easy, fast and tickets within minutes. Will continue to use.
SeatGeek continues to make purchasing tickets the easiest process. I am very happy with my choice to download and continue using this app.
Zero customer service and took hours of back and forth to be reimbursed for what was a clear mistake on Seat Geek's end
SeatGeek made my buying experience simple and painless. I will definitely use them again for all of the events I want to attend.
Great deal and easy to buy.
Suggest to add better pictures - didn't know there was a safety bar in my line of sight.
Seat geek is a great way to get great seats, Ive used this site before and always found what I was looking for!
Always a great way to view available tickets for all venues. Easy to navigate website. Nice experience. I highly recommend Seat Geek.
I like being able to see where seats are located. Also like seeing value of ticket prices. Would recommend SeatGeek very much.
I purchased my tickets one day before the game. They came instantly once my card was charged. Super easy without any problem.
Bought tickets less than 2 hours before event. Tickets received quickly. Used mobile to enter. Completely painless, the way it should be.
It's very simple to use. No surprise costs or extra steps. Love the venue map. Th overall score makes it very easy.
Overview
SeatGeek has a rating of 2.2 stars from 2,560 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 20th among Concert Tickets sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alex,
Thank you for taking the time to write in. Fees are the worst part of buying tickets, there's no denying it. We try to keep our fees to no more than 20% whenever possible, but there are factors that can cause fees to end up higher. We use the fees we get to improve our platform, maintain our marketplace, employ our customer service team, and such.
While fees are always going to be necessary, we do try to make sure our prices are the best out there. That's why we offer a price match. If you find the tickets cheaper on another secondary marketplace, we will give you a promo code for 110% of the difference!
Best wishes,
SeatGeek CX Team