SeatGeek

SeatGeek is a joke. I purchased tickets for an event and then the event was cancelled. SeatGeek will not return any emails or refund my money. Buyer Beware.

I purchased tickets to a Mets / Braves spring training game to be held March 11th 2022. The game was ultimately canceled on February 28th and was not rescheduled. It has now been 4 weeks since cancellation, the Seat Geek Buyer Guarantee states "we will notify you that the eveent was canceled and provide you instructions on how to obtain the refund" as of this date I have received no notification from Seat Geek. I have e mailed them twice and the only responce I have received is a notation via e mail that I should receive an e mail shortly on the status of my refund. I'm not sure what Seat Geek definition of shortly is but 4 weeks would seem to be ample time to issue a refund. My request #is ******* in case anyone from Seat Geek actually reads these reviews. Customer service is poor at best

First and last time ever using Seat Geek!

Purchased tickets to Elton John at Dodger stadium through SeatGeek. Had to add the MLB website. Got a message from Seat Geek to accept my tickets. Followed the steps to accept the tickets. Message on app said I had accepted tickets, but they never showed up. You can talk to customer service only on day of event. I spent over 2 hours on the phone and they were never able to help me. I asked for the actual seat numbers and the representative told me she didn't have that information. The ticket person I spoke at at Dodger Stadium said Seat Geek is notorious for reselling tickets. After day of event you can only text with customer service. I tried and kept getting disconnected. I disputed charge with American Express, but Seat geek submitted a screen shot showing that the tickets had been accepted and are rebilling me. They are not responding to any emails. This was on my wife's bucket list so I paid for flights, airfare, hotel and rental car to make this happen. Beware of this company!

I would give zero stars if I could. I don't have enough space to type what I need to, but when trying to sell some tickets purchased on this app, it somehow linked some totally different tickets that I had saved in my MLB Ballpark app. I wasn't trying to sell the MLB Ballpark tickets, only the ones purchased through SeatGeek. The tickets that ended up selling were valued way more than what I set the selling amount for. Yes, I would think at some point I should have noticed the wrong tickets were listed, but the MLB tickets should have never even linked with the Seat Geek app. I will never use any of these again. I lost alot of money over this.

My experience with SeatGeek has been absolutely terrible. They refuse to refund under any circumstances then wait until the last minute to send your tickets so it is too late to resell. Terrible.

Hefty fee charged to both seller and buyer; it tried to tell which ticket is more worthy, but it failed badly since it doesn't understand each stadium or concert hall. Overall, very bad.

As you can tell from the one star reviews and subsequent replies from Seat Geek, this site only collects ticket information from the many resellers out there. Unfortunately, this lends credibility to the many scammers by lumping them in with the reputable dealers. You assume there is some screening process done by Seat Geek, but that doesn't seem to happen. I purchased a Super Bowl ticket only to have the dealer contact me to tell me there was an error and were refunding my money. This tied up my credit line for a few days and could have held up my subsequent purchase from StubHub. I was lucky, the refund did come through and I was notified by RazorGator in time to purchase another ticket. Seat Geek should track the dealers' performance and exclude those that are not providing a basic level of customer service. If Seat Geek becomes the goto place to find tickets, they should be able to insist on performance by the resellers they include on their site. I will continue to use them to scout tickets, but will probably only buy from resellers I am familiar with.

I purchased 2 tix to Adele at Staples for 09/20/16 -- they were close to 1K. AFTER I purchased the tix, I was reading reviews for SeatGeek and needless-to-say, was a bit in panic mode. The eMail I received confirming they were sent had a blank tracking number! I was finally able to track down the fed-ex number and you can be sure I tracked that on an hourly basis. Well - the tickets were delivered; and, they even called the day of to ensure I received the tickets and to enjoy the show. So yes, the communication could have been a bit smoother; but, all-in-all it worked out in the end and it was an AMAZING show. Would I use them again? Probably --- I just hope they smooth out their en-route communication...

This is the worst service and experience I have ever had. I purchased tickets on SeatGeek and the sale was confirmed. The day of the event, I still had not received my tickets. I had to call/chat in 7 times. Each time I chatted in, the representative said they would call me back. Not 1 of them emailed or called me. I asked to speak to a manager 10 times but was unable to get them to connect me to a person who could resolve my issue. 2 hours before the baseball game, I was told that the seller backed out. I wanted to use their guarantee but they did not offer me comparable seats or better. I had tickets between first and home. They would only offer me outfield horrible seats. None of the seats they offered came close to where the seats I purchased were located. Since they would not give me a resolution until 2 hours before the event, there were not a lot of tickets left at a reasonable price. Because these were a gift for a friend, I wound up spending TWICE the amount to replace the tickets. The entire experience was ridiculous. DO NOT USE THEM. Their guarantee does not exist and there is ZERO accountability.