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SeatGeek Reviews Summary
SeatGeek has a rating of 2.7 stars from 2,561 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeatGeek most frequently mention customer service, credit card and phone number. SeatGeek ranks 8th among Concert Tickets sites.
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I use SeatGeek for all my MLB tickets and it is SO worth it!
I am always recommending SeatGeek to my friends and family
Very simple process to purchase great and affordable tickets for the Nats! Perfect day for a ballgame, seemless process from purchase to entering the stadium and finding my seats.
We get to see the view from the seats we chose in advance, and compare prices throughout the stadium. I am guaranteed to feel like I am not being ripped off!
Given the green rating of my seats - as a good value - I expected them not to have an obstructed view, which they did especially for the first four songs of the concert (U2). Everyone moved out of our section to be able to catch a glimpse of the band performing on the floor. No one could see a thing over the lighting and sound equipment. To me- it should have been noted that the seats would be obstructed.
Hi there Caren, thanks for reaching out about this, and we're truly sorry that this happened. Each tour has a different stage setup and have the ability to change up the setup at any point during the tour, and unfortunately, not all venues are very transparent regarding when there will be obstructions for things like sound stages. This has been a particular pain point for fans who've been attending U2 shows this go-around, and we're really sorry this happened. In these cases, the sellers aren't told of the obstruction, so unfortunately there's no way for them to know about the view and therefore can't notate the listing as such. We highly recommend fans reach out directly to the venue at which the show took place to voice their concerns. We 100% agree that fans should have been made aware of these kinds of obstructions prior to purchasing tickets, and we whole-heartedly support the cause of having venues be more transparent with this information, especially with big shows like this! If you've got any questions, let us know. Send us an email to hi@seatgeek.com and we'll do our best to answer them for you!
Super easy and user friendly. Pricing is straight forward. Will come back next time I need tickets of any kind
What the hell. Bought tickets and mlb wont scan. They said they told you about that. But nothing was told to me. I couldnt go to the game after buying tickets. Wasted money. Probably never buying from you again. So disappointed. I used to buy all my tickets here.
Hi John, thanks for reaching out. We definitely want to look into this more. We see this order was placed for a White Sox game, which has a strict policy that all tickets must be printed and cannot be scanned from a mobile phone for entry. In those cases, we do make sure to notate the sale and state within the app and the account that the tickets must be printed to ensure fans know that before heading to the game.
That being said, if you had a different issue with the tickets (i. E., you'd printed them, but they didn't scan), you should absolutely follow up with the seller about that to make sure you're reimbursed for the order appropriately. As this order as placed through FanXchange, you'll have to contact them directly. Feel free to email them at support@fanXchange.com or give them a call at 1-866-970-3269.
Horrible experience. I was at a Toronto FC game already (My dad got me 2 tickets hours before the game from his work). I decided to look for "good" ticket apps so I can buy tickets for a future game and I stumbled upon SeetGeek. I purchase 2 tickets for the next game, everything is good right? Nope.
A couple of minutes later, I receive an email that I purchased 2 tickets for the game that I'm ALREADY watching. Seeing this, I called SeetGeek 7 times, I missed the first half of the game already and still got no help. On top of that, I didnt even get to sit at the newly and unwanted seats that I "purchased". I called again after the game and had no help, their customer support offered no help either. 4 of them literally said the same thing. I think they're reading from a script or something.
Today I received an email basically telling me that I'll never get a replacement or a credit for their app's mistake.
I basically gave seetgeek at least $100 for screwing me over. Don't trust these guys to help.
Hi Justin, thanks for taking the time to leave this review. We do see that the order referenced above was for the game on the night of the July 27th. Our site keeps event pages active for games that are ongoing to allow last-minute ticket orders for fans who decide they want to go to the game, so we always recommend making sure to double check which date you're submitting the purchase for. Unfortunately, once an order has been placed, we don't have the ability to cancel or reverse the order. If you'd got any other questions, please let us know via email at hi@seatgeek.com or visit our FAQ page at seatgeek.com/faq for details about cancellation and refund policies.
Very easy, user friendly app. No hidden fees which is better than StubHub, Ticketmaster, etc. would be nice to earn credit for buying so many tickets or at least a coupon for so much off. Easy to guide through and very user friendly.
I've been using Seat Geek for a couple of years and have had no issues with this app. Thanks Seat Greek!
I can always find tickets by the best value or cheapest seats with SeatGeek and I get them almost immediately.
Easy to use to get tickets. I like the feature that let's you see price including fees. I will be using Seat geek again.
Nelson was extremely helpful with our issue and we never waited more than a day for a response! We definitely will be using SeatGerk again and will be referring all of our friends! Thank you so much Nelson for your help and follow up! We appreciate it!
Seatgeek's customer service is the best! My 6 yr old accidentally bought tix and Seatgeek helped me a ton! Response was immediate and extremely helpful. They know how to keep customers. Thanks!
Miranda helped out so much. She couldn't figure out the problem with the download of my original seats so she got me seats that were even better. I can't believe she did what she did just to help me.
I went to buy 4 tickets from this website and it gave me an error code saying i couldn't purchase the tickets because someone already bought them. I bought another set of tickets since I couldn't get the ones i originally wanted only to find out that the first order went through even though it gave me an error message. I have tried to contact them but haven't received a response.
Straightforward, smooth process of finding good values for seats available. Purchase process was smooth, and the tickets were sent to iPhone. I printed hard-copy tickets just in case, but didn't need them as the images in the iPhone worked just fine.
I have been using your guys app since the beginning of the season and everything has been working out great, thanks. Keep up the good work.
Nothing to complain about always find great seats at a reasonable price! And it's easy to refine your search to exactly what you are looking for
This was the first time I was using seat geek. It worked well with the ticket delivered straight to the phone. Used the phone to enter arena. The only improvement is that the ticket display screen was very sensitive and sometimes skipped two tickets at a time. A next ticket button or reduced sensitivity would be nice ;).
From the business
SeatGeek is the Web's largest event ticket search engine. Discover events you love, search all ticket sites, see seat locations and get the best deals on tickets.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there James, we just wanted to follow up and ensure you're aware our team is currently looking into this issue! Thank you again for bringing this to our attention. As soon as we've completed the investigation, we'll follow up regarding your refund for this order.