SeatGeek

I purchased tickets to Madonna's concert for Sep 2023 in Miami and it has been postponed for end of 2024. I'm moving out of the country for work and they stated it's my responsibility. Even though I understand their point, they can't possibly expect everyone waits 1 year for a concert. And yeah, they can't give me a refund or be reasonable about it. Make yourself a favor and avoid this company

Purchased 4 tickets accounting to $200 noticed after purchase that I had a typo on my email, count contact them through anywhere and require order number to make a request, we'll you can't have the order number without your email. Tried a phone number I found to hear web, got out on hold by a machine and then they hung up on me the same way multiple times. Do not get your tickets through this website.

You buy the tickets, but they won't send them to you right away, as any normal company would do. They hold your tickets, until is too late before event or even make you loose the event. I don't understand how such a disaster company is still in business. Of course when you try to contact them, there is no phone number for customer service. Avoid them for your ticket purchase.

While purchasing tickets for Cabaret on Broadway, I accidentally purchased tics for the wrong date (had 2 windows open!). I immediately realized my mistake, found a customer service phone number and called. I explained what happened to 'Kate', and was told that it may be possible to exchange tickets for the date I actually wanted. About 4 hours later I received a call back with a confirmation that the exchange had gone through and that my new tics were available on the app. I know that SeatGeek policy is that all purchases are final, but because these tics were a few months out they were able to assist. I appreciated the customer service.

After pressing the buy option for 2 theater tickets, Seat Geek sent back an ambiguous message saying the transaction may not have gone through and that I should check my email. When I checked my email there was no confirmation from Seat Geek. Presuming that the transaction had failed, I ordered 2 more tickets. A minute later two email confirms arrived for 2 tickets each.
I contacted Seat Geek's customer service immediately; they told me that all ticket sales were final, and that I should attempt to sell the tickets through their service. When I failed to get them to reconsider, I attempted to offer the 2 extra tickets for sale at a loss, but their service said they were ineligible!
I don't often feel like a chump, but I did after dealing with them.
3 days later, Fernando from their customer service emailed to say they had secured a refund from the box office. After it was credited, I altered the review from 1 star to 4 stars.
Walter Masterson

I bought tickets to a Ny Rangers game from seatgeek and never received. I was told that tickets would arrive in my email no later then 24 hours before my event. We travelled all the way to the stadium and I never received my tickets. Waited outside the arena for almost two hours just to be told that they double sold my tickets and they can only offer me a refund. They also lied to me numerous times over the phone. Customer service was rude and not helpful. Will never be using seatgeek again.

Bought tickets minutes into a presale. Quickly realized tickets in my confirmation email were not the ones I had initially selected. So bought others as quick as possible. Then called my Bank to get phone number *******335 for SeatGeek as you can't find it on their site. Talked to customer service within hour after purchase and later received email that refund was denied. So instead of fighting with them I sold tickets, which they charged another $50 for. Now I find out my money will be delivered after event in 6 months. I have used SeatGeek in past without issue on purchase. Sad to say I'm no longer a SeatGeek fan.

I have had an incredibly frustrating experience with Seat Geek and would never use them again! In contrast, I can wholeheartedly recommend Stub Hub. If you have any issues with your tickets from Seat Geek, you will absolutely never get a human being to help you. Buyer beware!

Bought tickets in 2019 for a Lauren hill
Concert …. It never happen, in fact she's on tour now doing other shows. They tried to tell me well it should be rescheduled. It's been almost 2 years give me my refund. "We will reach out to you".

I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!

Excellent prices, and minimal fees. What more could an avid baseball fan ask for?:)

My only critique about seat geek is the inability to view the stadium section for each listing while scrolling, without clicking on it. Sometimes it's hard to eye ball it from the map. Also, more options like being able to filter your results by certain zones/areas of the stadium would be welcome.

Overall, excellent experience. Keep up the good work