SeatGeekReviews 2,560

Seemingly Fraudulent Business. On June 7th, right after hearing Messi was going to Miami, I bought tickets to see him on Seatgeek, to the closest team, Charlotte. The money came out of my account and the order status on my Seatgeek account page had the tickets listed as 'waiting for confirmation'. It was like that on my account page from June 7th until today, the day of the game. Under the Seatgeek FAQs it says 'confirmation' will come within 24 hours of the event. Today when it still had my tickets listed as 'waiting for confirmation' I called Seatgeek. After waiting on hold for 30+ minutes the guy tells me those tickets were canceled on June 8th. Obviously the tickets were canceled because the ticket prices went way up later the day I purchased them. I don't know how this isn't against the law but what're you going to do? That was my first and last experience with Seatgeek.

Bid on something money gets taken out of my account waiting for the tickets don't get them because somebody on the some other end decides they don't want to sell them for that price all of a sudden third time it's happened to me waste of time

I thought it would be convenient to have parking prepaid for concert at American Airlines in downtown Dallas. NOPE! The app was completely useless in directing to my spot, and the attendant informed me that the price I paid was marked up from $6 to $20. So not only did they get my money, they got my information and I got lost in the hood that smelled like poop!

The tickets were not given until last minute for a festival. The tickets are for a vip wristband for a festival. While other companies sent them two weeks in advance. They made me miss the festival and flights.

If I could give 0 stars I would. They did not help at all when I didn't receive my tickets. The also will not refund me. DO NOT purchase from seatgeek.

Hope you don't need a refund. Seatgeek place unnecessary requirements of personal identifiable information.

Finding their "contact us" on their webpage is difficult to locate. A customer friendly site would place it in a readily available spot.

I ordered tickets as soon as they went on sale for Aerosmith in Philadelphia (first show) on September 2. Ask me if I received my tickets? Nope -- Now ask me if I've gotten my refund? Nope! They're still holding my money -- today is October 10. I gave them all the screen shots, emails, and conversation they asked for All I'm getting back is "we need to look into it". Its $1200. I don't know about anyone reading this, but I don't have $1200 extra to wait months for a refund. I will NEVER go to Seat Geek again - be cautious people. Be VERY cautious!

I tried to cancel my tickets 2 months prior to my event because i'm having emergency surgery and have been down and out of work. I wanted a refund but would be happy with credit so my money doesn't go to waste. I have called countless times, asked for corporate and told i'd get a call back about 4 times and i have gotten absolutely no where. They literally just want your money and their customer support is useless. I'm very frustrated no one i've talked to has been able to help me when they say it's no problem! I'll never buy from seatgeek again absolute waste of money i'm sick about it. Not to mention i'm already so sad i missed my show. Zero stars if i could.

I bought five Utah Jazz tickets and three are in one area and two are in a different section I have tried to contact seek geek for over a week, but no response. The phone number they have is also disconnected the WORST CUSTOMER SERVICE or should I say NO CUSTOMER SERVICE! RIDICULOUS. I think I'm gonna contact the Delta center to find out what is going on with my tickets and why are they not in the same section since seat geek is the official ticket sales of the Utah jazz… I CALL BS!

I bought two tickets for Springsteen in Columbus. Because of his peptic ulcer he had to cancel, it's so serious he has NO makeup dates. All I wanted was a refund, I emailed and texted, they just give me the runaround. Why? All I want is my money back. Do not use this company. I'll bring suit, but it's frustrating. Please stay away!

No customer service person to talk about cancelled events.its a scam. 65 people ahead in chat que!

Did a return on tickets for a concert for $650.00. It was still in the time frame to do a return. I followed there instructions. They said within 24 hours you would get word. Nothing but crickets. Looking at my seatgeek i still have the tickets. Thanks Seat Geek. I will never spend any money with your company and will give a bad review on every site. This not how you do business. But since this is how you do business, you don't care for customers and the hard-earned money they have worked for. Stay away from this site, it is terrible.

I purchased tickets to a show in Vegas and the venue said they were fake. No one from SeatGeek would help and they still haven't refunded them. The venue said it happens all the time with this company

Horrible customer service with no accountability. I followed all of the rules and they won't provide me my refund. I have all the emails to prove that I did exactly what they asked. This company is actually stealing from its customers. Unbelievable they can get away with this.

Don't buy from SeatGeek bought 2 tickets. One of the tickets was sold on Ticketmaster & SeatGeek. So as far as we are concerned. The tickets are no good … they want to refund the one ticket. But there were two of us. embarrassing frustrating. We found out when we tried to get into the concert. I have some health issues and prefer to not sit alone … BEWARE. I'd say buy tickets somewhere else

Ripoff artists from the outset. Ordered orchestra area seats for a play and received cheaper balcony seats for the higher price. SeatGeek sold tickets for nearly 50 percent more than the venue ticket office and then added a 20+ percent charge on top of it. Hard to get customer service and when I did the only option was to TRY to sell the tickets for less than 1/2 the purchase price AND THEN PAY SEAT GEEK FOR THE PRIVELEGE (10 percent surcharge)!

They show tremendous tenacity in refusal to ever refund monies.initially saying only when cancelled. But when cancelled.then they say they have right to refuse refund at their discretion

Try to buy 6 times on seetgeek and had tix. Switched credit cards 3 times because kept getting tix then email said didn't get them. Would rather not
Get them then think I did and later didn't. What a wast of time. Tickets sold out so had to try. Went to Ticketmaster made a purchase and done in one try.

You simply want to purchase a soccer ticket on a Friday night and you get severely punished for it. I don't think I've ever used seatgeek without encoutering awful bugs. As buyer and as a seller. The ticket I bought refused to download. It says "try again in a few seconds" over and over forever. It should never say try again in a few seconds when it's never going to resolve, that's just cheap incompetent programming and a billion dollar corporation can afford better. So I contact customer service, I wait 20 minutes to get somebody, then the person keeps putting me on hold. Eventually I make a comment about how frustrating it is that they should have such buggy website and I get "Grace has left the conversation" - she hung up on me and then disabled my ability to reconnect. Now when I try to ask for customer service it says "CHAT IS NO LONGER AVAILBLE". There's no phone number to call, no way now to get help I'm forced to call AmEx to charge it back. They tell me I have to wait four days to do that. So that's what you get for simply trying to spend two minutes buying a ticket, that's what you get from corporations these days, total disregard total disrespect and abuse and nobody cares. When I inconvenience a customer in my (small) business they do not have to ask for compensation I go out of my way to make things right. Soon as all small business are replaced by corporations, such good experiences with companies will be alien to everybody.