Sears PartsDirectReviews 424

When I was ordering a washer machine part it said it was in stock and I would get it within 4 days of ordering it so that's why I did it. When the order went through it then said I would get it in 20+ days…. Scam!
Then they send me this email a few days later saying it shipped and how to track it but they conveniently leave out the tracking number… scam #2. Which means it didn't really ship. This is why I won't be ordering anything else from them.
I will leave a review somewhere so people don't get scammed by your lies. Hopefully it will help people and maybe you will change you deceitful tactics. I do doubt it though
Still haven't received my part….

I waited two weeks, nothing. Called to verify it was in stock, they said it was. Today got a text that they had ordered the part but I know that the manufacturer discontinued the item.thats why I ordered from SPD, they said they had one.

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait. She comes back on the phone and asked me to hang up. I told her to get a supervisor on the phone. She said supervisors aren't at work yet but I can call back in 30mins. I told her I'll wait on hold because I'm not hanging up. She came back in the phone again and said she'll put in a request for a supervisor to call me. I told her no need because I'll wait on hold until they get to work. Then she came back on the line and asked for me to hang up again. I told her to call technical support to assist her in hanging up her end because I'm not hanging up especially after you lied. And then I said I'm not talking to you anymore. She then hung up the phone and my review started immediately. Why is Sears still taking loyal customers money after their bankruptcy but hired some of the worst employees who have no problem lying and will commit fraud amongst other violations of company policies and customer service training?

I ordered the microwave that was top-rated by consumer reports - sears Parts Direct had the best price so i ordered it - back in February -. Every time i call about it, they ask if i want email updates - they are always the same - it says my order is being processed and my microwave is due for delivery on Feb 19th, 2025.

I ordered 3 parts for my snowblower on January 15. One non-essential part was delivered and the 2 most needed are backordered. I NEVER got another correspondence from them until I called on 2/19 after getting an email stating that "You lucked out! Your part is now in stock! It instructed me to reorder. WHY? The agent told me the parts would ship today- 2/28. On 2/28 I called to verify. Was told the part would ship today, then told it would not ship today, and the price went up because it came from a different supplier ($35.00 increase). Was told they had to cancel my order and I had to reorder at the new price. Then they wouldn't accept American Express. I canceled everything and I am throwing my Sears snowblower in the garbage. They have become the dregs of customer service.

Ordered a part *******@searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Yes we have several here. Great, yes please. You'll have it Tuesday. Tuesday no part. Called Friday. Oh, it's on back order from the manufacturer. Manufacturer out of business 20 or 30 years. We'll look into it and call you Sunday. Yes we do work Sundays. Following Friday: you didn't call me. Please cancel and refund. Anything else? Yes, you lied to me! And all you give me is attitude? Sorry for how you feel but we don't have an attitude. You just ordered wrong.
Can you believe that?@searspartsdirect How are the mighty fallen. Do business with them at your peril

They are evasive. Hold onto your order number for dear life. They only provide the phone number eight hundred 366 7278. There is an email address: ocscustomerservice (at) transformco.com

Make sure you acquire a reference number for any interaction with them. Every request will be met with a dodge.

First of all, I was told technical person coming would have all parts to fix my refrigerator. I was just charged as he did not do anything and just gave me the part number to look for it myself as he could not see it in inventory. I contacted then Sears Parts they said they were sending the parts + filters I needed. To my surprise part was canceled and filters were sent wrong. I called to complain and return wrong filter. They said I would get a refund when filter was sent to UPS and made me order and pay for another order that was to come correct this time. Every time I was informing them the brand and model number of my refrigerator. Surprise, surprise, again parts were canceled without any notification and filter was sent to a totally different brand and model. Wrong item again.
In short:
1- Technical person only got my money and did nothing
2- Order 1 - Parts sent were wrong or canceled without notification and refund was going to be done only when item was returned, still waiting to see if this will happen
3- Order 2 - Parts sent were wrong or canceled without notification and refund was going to be done only when item was returned, still waiting to see if this will happen

Sears took my money 3x without solving my issue for a refrigerator I bought from them and they are going to refund me only for the parts and not for the service not done even though I was told when scheduling technical person would have all the parts. Unreliable service and terrible customer service.

I would Sears Parts Direct give zero stars if possible. We ordered a part on the morning of 12/16/24, assured that it would arrive on 12/18. Checked order status later that day to see that it was backordered. Absolutely no indication was given that the part was backordered while placing the order over the phone with the representative. Canceled the order (or so we thought) via live chat that evening. Ordered the exact same part on eBay (in excellent condition and for MUCH cheaper), it arrived 12/20 and we self-installed, repair done. Sears Parts order still hadn't been canceled and no refund. Called the customer service line to cancel, were assured that it would happen and we'd see our refund in 5 business days. Didn't happen. Tried canceling repeatedly online through the order status screen over the course of the next week or so. Still nothing. All this time, we're receiving automated daily text messages and emails about the part being backordered. Called again on 1/9/25, were told that the multiple online cancellation requests were in fact showing in the system, but representative assured us that he would send the request again, refund pending in 3-5 business days. Lo and behold, what is SUDDENLY no longer backordered (despite another text message on 1/10 saying that it was) and shows up on our porch just now on 1/11/25, having just shipped out this morning? The part we have no longer needed for a good 3 weeks now. And I'm sure NOW when we call them, we'll get some nonsense about having to pay return shipping to get our refund. Heck no! If they won't take this back on their own dime, they're looking at a credit card charge dispute. NEVER NEVER NEVER buy anything from these scam artists! One can only hope they go out of business ASAP!

Don't Buy Parts from this company They don't ship the parts soon, it will Take 10 Days to ship it, customer service in India They scam your credit cards

Not a few, but MANY of the appliance parts listed as available for models even a few years old are NOT AVAILABLE ANYWHERE. Yet they advertise and sell to you as if they existed. You are then advised they are "in process" and "shipping is imminent." There are many federal and state fraud statutes that this appears to violate.
To compound the issue it requires numerous certified letters, calls, and emails before you MIGHT get a refund months afterward. We need a class action attorney to make this fraudulent company go away.

I ordered a part on Nov. 4,2024, was told it would be delivered by Nov 8,2024. Called Customer Service on Nov 9 was informed the part was in processed being shipped that day. Sent an email to customer service on Nov 12 was told item is out of stock, Website indicates item in stock and expected delivery within 4 days. I was then told part is coming from overseas and is expected to arrive by Nov. 16, still did not receive order as of Nov 17
I will not use Sears Parts Direct in future, constant mis information by Customer Service

Here ya go:
Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below:

11/06/2024 - Ordered with $32.00 expedited shipment fee. Sears Parts claimed the icemaker heater was in stock.
11/07/2024 - Received email claim delivery would be 11/08/2024.
11/08/2024 - Part not received, no communication from Sears Parts.
11/12/2024 - Part still has not arrived. Called customer service and asked for an updated delivery date. They promised to send me an update in 1 to 3 days. I asked do you have the part in stock? They answered we have no way finding out the inventory in real-time. Order then cancelled by me. They promised to send me a cancellation email in 1 to 3 days!

It is now clear to me that if they have the part and everything goes well you might actually receive it. If the part is not in stock they do not have a system tell you when you might actually get it. I wish I had read the reviews on this site before I ordered.

I had a refrigerator door hinge with no screws. Rather than mess around trying out different screws trying to find the right size, I looked the part up online and ordered the screws from SearsPartsDirect. They charged me $8 per screw, plus shipping for a total of $25 for 2 screws. I only did this because the site assured me returns were easy.
Once the screws came I took them to my local hardware store, identified the size, and bought a box of 6 screws (and 6 nuts) for $1.28. Then I started trying to do my return. The website didn't work. Every time I tried to initiate the return I ended up at the same error message: can't do this right now, try again later. So I tried calling customer service. Because of the long wait time I requested a call back. No call came. I requested a call back again. My phone blocked it as spam (coming from India). Called again and waited on hold. Phone rep told me he had sent me an email through which I could do the return. No email came. Called again and waited on hold. This phone rep told me I don't need to return the screws and he would send a refund to my credit card. That has apparently happened, but the refund is for only 95% of the purchase price and does not include the $9 shipping I paid to send 2 screws that could have been sent in an envelope with a first class stamp.
Maybe you're thinking that I was trying to take advantage of them by buying something I never intended to keep and $9-10 is simply the cost of the information I was seeking and you have a point. But in future I will "buy" my information elsewhere!

I am very disppointed with sears parst direct.
I order a part for ge dryer parts #w19m1662 and they sent me a wrong order.
I spoke with 3 agents and a supervisor and they have not resovled to pick up the wrong order as of today 11-04-2024.
It is a wrong place to place order. Period

Sears Parts Direct hates customers-NO CARE FOR CUSTOMERS, READ ALL THE REVEIWS ON ALL PLATFORMS BEFORE ORDERING PARTS- OVER 10,000 bad reviews-They act and treat customers like Sears is a foreign scammer, They argue lies and change the facts and repeat it over and over, like a democrat, I ordered online and charged me the call in price because the pop up chat was started, I was triple charged aprox. To my card for parts that have not shipped and nobody will help me, they also over charged me by $60, Its the worst experience buying parts I have ever had, CANCELED ORDER CONTESTED WITH BANK, Parts in stock order #C******* zip code *******, Talked to the supervisor of the parts department, he was very rude asked me If I had a calculator? Only to be proven wrong on the prices very poor customer support REPORT THEM TO FCC

They charged me twice for one small refrigerator filter. The first time (June 2024) they charged me $63.59 for a shipment I never got. I called and spoke to a rep who would have failed an English language speak test. I requested a credit and a cancellation. Instead, on the next month's statement I got a second charge of $77.36 with a credit of $15.99. Totally, they owe me $124.96. When I tried to call them back this month, apparently the cancellation took my info out of their system. So essentially, I can't get through to talk to another moron who doesn't speak good English and won't understand what's wrong and how to make it right. These people are thieves. DO NOT deal with them. Amazon has most of the filters for far less of the Sears price anyway. They deserve to lose what is left of their business. "The customer is always right" should be changed to "The customer is always screwed,"

Tried to buy dryer door. Kept getting emails that order didnt go through and needed to call a number to verify. Called number and BOOM! They wanted to know everything about my mom (her card) "we just need to verify"...

Warning!

I ordered a part for my dishwasher back in May. It showed the rebuilt part was in stock. I was given a delivery date of June 3rd. As of date it still has not come. I has called 3 times and each time they gave me the same text withe the same delivery date. I called to cancel and they said they may or may not cancel. I absolutely will not order from them again

I used to be a Sears appliance tech and would order parts for customers all the time that stated "In Stock" only to be retagged as back order weeks after ordering. I went independent shortly before Covid hit, and have tried ordering from Searspartsdirect a couple times for my customers now. They are still pulling the same stuff. Part constantly shows "In Stock" when ordering a week or so goes by and it goes backorder while the site is still listing the part as in stock. Zero customer service as the people on their phone lines only have access to the same information you the customer does, and cannot actually help you with anything. Trying to get refunded is like trying to pull teeth by hand from a non-sedated alligator. I'd recommend using PayPal to pay if you do decide to risk ordering from Sears parts direct, as then you'll have an avenue to actually get your money back. The only thing that's changed is Searspartsdirect is now blaming Covid supply chain issues for parts delay. This has been going on long long before Covid, and it was happening even when other branches of the company were ordering parts from them. This isn't new, nor is it likely to change. My best advice is to avoid searspartsdirect at all costs, and again use PayPal if you do order from them so you can get your money back.