Sears PartsDirect

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait. She comes back on the phone and asked me to hang up. I told her to get a supervisor on the phone. She said supervisors aren't at work yet but I can call back in 30mins. I told her I'll wait on hold because I'm not hanging up. She came back in the phone again and said she'll put in a request for a supervisor to call me. I told her no need because I'll wait on hold until they get to work. Then she came back on the line and asked for me to hang up again. I told her to call technical support to assist her in hanging up her end because I'm not hanging up especially after you lied. And then I said I'm not talking to you anymore. She then hung up the phone and my review started immediately. Why is Sears still taking loyal customers money after their bankruptcy but hired some of the worst employees who have no problem lying and will commit fraud amongst other violations of company policies and customer service training?

I ordered 3 parts for my snowblower on January 15. One non-essential part was delivered and the 2 most needed are backordered. I NEVER got another correspondence from them until I called on 2/19 after getting an email stating that "You lucked out! Your part is now in stock! It instructed me to reorder. WHY? The agent told me the parts would ship today- 2/28. On 2/28 I called to verify. Was told the part would ship today, then told it would not ship today, and the price went up because it came from a different supplier ($35.00 increase). Was told they had to cancel my order and I had to reorder at the new price. Then they wouldn't accept American Express. I canceled everything and I am throwing my Sears snowblower in the garbage. They have become the dregs of customer service.

I ordered the microwave that was top-rated by consumer reports - sears Parts Direct had the best price so i ordered it - back in February -. Every time i call about it, they ask if i want email updates - they are always the same - it says my order is being processed and my microwave is due for delivery on Feb 19th, 2025.

They are evasive. Hold onto your order number for dear life. They only provide the phone number eight hundred 366 7278. There is an email address: ocscustomerservice (at) transformco.com

Make sure you acquire a reference number for any interaction with them. Every request will be met with a dodge.

First of all, I was told technical person coming would have all parts to fix my refrigerator. I was just charged as he did not do anything and just gave me the part number to look for it myself as he could not see it in inventory. I contacted then Sears Parts they said they were sending the parts + filters I needed. To my surprise part was canceled and filters were sent wrong. I called to complain and return wrong filter. They said I would get a refund when filter was sent to UPS and made me order and pay for another order that was to come correct this time. Every time I was informing them the brand and model number of my refrigerator. Surprise, surprise, again parts were canceled without any notification and filter was sent to a totally different brand and model. Wrong item again.
In short:
1- Technical person only got my money and did nothing
2- Order 1 - Parts sent were wrong or canceled without notification and refund was going to be done only when item was returned, still waiting to see if this will happen
3- Order 2 - Parts sent were wrong or canceled without notification and refund was going to be done only when item was returned, still waiting to see if this will happen

Sears took my money 3x without solving my issue for a refrigerator I bought from them and they are going to refund me only for the parts and not for the service not done even though I was told when scheduling technical person would have all the parts. Unreliable service and terrible customer service.

Not a few, but MANY of the appliance parts listed as available for models even a few years old are NOT AVAILABLE ANYWHERE. Yet they advertise and sell to you as if they existed. You are then advised they are "in process" and "shipping is imminent." There are many federal and state fraud statutes that this appears to violate.
To compound the issue it requires numerous certified letters, calls, and emails before you MIGHT get a refund months afterward. We need a class action attorney to make this fraudulent company go away.

I ordered a part on Nov. 4,2024, was told it would be delivered by Nov 8,2024. Called Customer Service on Nov 9 was informed the part was in processed being shipped that day. Sent an email to customer service on Nov 12 was told item is out of stock, Website indicates item in stock and expected delivery within 4 days. I was then told part is coming from overseas and is expected to arrive by Nov. 16, still did not receive order as of Nov 17
I will not use Sears Parts Direct in future, constant mis information by Customer Service

I would Sears Parts Direct give zero stars if possible. We ordered a part on the morning of 12/16/24, assured that it would arrive on 12/18. Checked order status later that day to see that it was backordered. Absolutely no indication was given that the part was backordered while placing the order over the phone with the representative. Canceled the order (or so we thought) via live chat that evening. Ordered the exact same part on eBay (in excellent condition and for MUCH cheaper), it arrived 12/20 and we self-installed, repair done. Sears Parts order still hadn't been canceled and no refund. Called the customer service line to cancel, were assured that it would happen and we'd see our refund in 5 business days. Didn't happen. Tried canceling repeatedly online through the order status screen over the course of the next week or so. Still nothing. All this time, we're receiving automated daily text messages and emails about the part being backordered. Called again on 1/9/25, were told that the multiple online cancellation requests were in fact showing in the system, but representative assured us that he would send the request again, refund pending in 3-5 business days. Lo and behold, what is SUDDENLY no longer backordered (despite another text message on 1/10 saying that it was) and shows up on our porch just now on 1/11/25, having just shipped out this morning? The part we have no longer needed for a good 3 weeks now. And I'm sure NOW when we call them, we'll get some nonsense about having to pay return shipping to get our refund. Heck no! If they won't take this back on their own dime, they're looking at a credit card charge dispute. NEVER NEVER NEVER buy anything from these scam artists! One can only hope they go out of business ASAP!

Don't Buy Parts from this company They don't ship the parts soon, it will Take 10 Days to ship it, customer service in India They scam your credit cards

I had a refrigerator door hinge with no screws. Rather than mess around trying out different screws trying to find the right size, I looked the part up online and ordered the screws from SearsPartsDirect. They charged me $8 per screw, plus shipping for a total of $25 for 2 screws. I only did this because the site assured me returns were easy.
Once the screws came I took them to my local hardware store, identified the size, and bought a box of 6 screws (and 6 nuts) for $1.28. Then I started trying to do my return. The website didn't work. Every time I tried to initiate the return I ended up at the same error message: can't do this right now, try again later. So I tried calling customer service. Because of the long wait time I requested a call back. No call came. I requested a call back again. My phone blocked it as spam (coming from India). Called again and waited on hold. Phone rep told me he had sent me an email through which I could do the return. No email came. Called again and waited on hold. This phone rep told me I don't need to return the screws and he would send a refund to my credit card. That has apparently happened, but the refund is for only 95% of the purchase price and does not include the $9 shipping I paid to send 2 screws that could have been sent in an envelope with a first class stamp.
Maybe you're thinking that I was trying to take advantage of them by buying something I never intended to keep and $9-10 is simply the cost of the information I was seeking and you have a point. But in future I will "buy" my information elsewhere!

Here ya go:
Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below:

11/06/2024 - Ordered with $32.00 expedited shipment fee. Sears Parts claimed the icemaker heater was in stock.
11/07/2024 - Received email claim delivery would be 11/08/2024.
11/08/2024 - Part not received, no communication from Sears Parts.
11/12/2024 - Part still has not arrived. Called customer service and asked for an updated delivery date. They promised to send me an update in 1 to 3 days. I asked do you have the part in stock? They answered we have no way finding out the inventory in real-time. Order then cancelled by me. They promised to send me a cancellation email in 1 to 3 days!

It is now clear to me that if they have the part and everything goes well you might actually receive it. If the part is not in stock they do not have a system tell you when you might actually get it. I wish I had read the reviews on this site before I ordered.

I am very disppointed with sears parst direct.
I order a part for ge dryer parts #w19m1662 and they sent me a wrong order.
I spoke with 3 agents and a supervisor and they have not resovled to pick up the wrong order as of today 11-04-2024.
It is a wrong place to place order. Period

They charged me twice for one small refrigerator filter. The first time (June 2024) they charged me $63.59 for a shipment I never got. I called and spoke to a rep who would have failed an English language speak test. I requested a credit and a cancellation. Instead, on the next month's statement I got a second charge of $77.36 with a credit of $15.99. Totally, they owe me $124.96. When I tried to call them back this month, apparently the cancellation took my info out of their system. So essentially, I can't get through to talk to another moron who doesn't speak good English and won't understand what's wrong and how to make it right. These people are thieves. DO NOT deal with them. Amazon has most of the filters for far less of the Sears price anyway. They deserve to lose what is left of their business. "The customer is always right" should be changed to "The customer is always screwed,"

Tried to buy dryer door. Kept getting emails that order didnt go through and needed to call a number to verify. Called number and BOOM! They wanted to know everything about my mom (her card) "we just need to verify"...

Warning!

First they send me the wrong part (not even close in part number or part itself). Then they send me the wrong return label which ships the wrong part back to me instead of them. They finally get the part and then forget about the refund. I had to chat and call them several times to get a refund. Twice they said they issued it but had not. Finally I get the refund six weeks after the initial purchase but the refund did not include shipping costs. WILL NEVER use them again.

I ordered a part for my dishwasher back in May. It showed the rebuilt part was in stock. I was given a delivery date of June 3rd. As of date it still has not come. I has called 3 times and each time they gave me the same text withe the same delivery date. I called to cancel and they said they may or may not cancel. I absolutely will not order from them again

Common theme to the many reviews posted. Part says in stock, but never ships. I keep calling and they keep saying it will ship soon and I'll get an email in 1-3 business days. Never happens. They won't provide a reference number or email confirmation of any of their phone calls or chats. I think I'll just need to reverse the charge since they refuse to cancel the order even though it has been over a month and still says order is being processed. Then to top things off, the last representative tells me as a token of apology they will send a representative to my house for a free estimate to replace my windows, doors, HVAC, etc... Like we'd ever order from then again. Avoid this company if at all possible or at least be prepared to wait months for your product.

We ordered a range bottom which at the time showed in stock. We also paid for expedited shipping. After 2 weeks the item had still not arrived and no tracking was available on their site. Calling their customer service is an exercise if total frustration. Their robot sends you from one place to another and then tells you the item will arrive 2 weeks ago! If you call their general number you are assailed by an advert for some medical item and if you do not keep responding to the auto person then they cut you off. You don't even get to the first menu. Having read many other reviews it seems like this is their standard operating mode. This company should be investigated. DO NOT SHOP THERE! We have had to contact our credit card company to get our money back.

Ordered some gaskets for a refrigerator. They did not fit, after paying a service call for an appliance repair company, I was told they were not genuine parts, and that is why there was an issue with fitment. Out over $300 total now!
Lord how I wish I would have done more research on this company with a "reputable" name. Everyone is out to take advantage of customers these days. You cant even trust your own internet searches!

Bought a Whirlpool microwave door, part #*******. The original door lived for 12 years with careful use. The one bought from them was cracked just after 1 year. They don't provide any warranty. Just a Chinese garbage clone products. They make a lot of money out of these fraudulent clones. Just checked and they're the highest price online for this item. Avoid using them. You've been warned.