SearsClean

Responding to the commercials on TV I called Sears to clean out the ducts in our new home, which had just been gut-renovated, so I knew there would be lots of dust in the vents. They arrived on time and appeared to do a decent job on cleaning out the ducts. Unfortunately I let them talk me into replacing the UV light on the system, which looked old and was hanging at an angle. When they were done and turned the system back on, it started to freeze up, so we turned it off and let the ice thaw. They could not get it re-started. They called their boss, who told me he would have an HVAC company come out ASAP to fix the problem. That was the next day, and it took several hours for them to diagnose and fix the problem. The HVAC guy told me that he gets a lot of business this way, cleaning up after the Sears crew. Sears did pay for the HVAC, so all it cost me was a day, which I really needed to do other things. Bottom line: let them clean your vents, but don't let them near your AC system.

2 days after the service, I turned on furnace, little to no air flow in a 25 foot room. This duct was putting out a strong flow prior. I called them twice, never received call back one month later. Now I am stuck with only one vent working in living room and am worried about winter.

My son scheduled a carpet cleaning with Sears and the finishing result is horrible. Of course you really can't see the full affects until the carpet dries. Moved in to this ridiculous carpet and no way to continue Sears directly. We chose Sears assuring we was picking the best in its class, but apparently not.

They showed up, crawled into my attic, claimed I had mold - never opened the unit or looked into the ducts, I know because I marked the screws - and offered to treat the mold for $2500. When I requested that they just do the duct cleaning we agreed to, they refused. I showed them the door. What a scam!

I prefer with NO STAR, the experience for unpleasant overall. Poor customer service on the phone. They're all hurried up to hang up, impatient and rude. The company advertised air duct cleaning special packages, but I ended up paying way more because the crew wouldn't do it without upselling furnace cleaning or doing other chemical treatments. Then I realized the specials on the website are for upselling. The crew asked for the payment before they even started. And I've been requesting for the invoice in the past 2 days and still haven't received it. The only experience that I can state positively the crew did their job.

We ordered carpet clean service from SearsClean.com. Today two workers came to our townhouse for carpet cleaning. They asked me if you need protectant and didn't tell me about the increased price for adding protectant. I think that this original service should have protectant. After they finished the cleaning carpet, they give me the new price more $100 than the original price.

I scheduled a steam cleaning for my living room area rug and bedroom thinking that I was going to get a professional job done number one the technician they sent out his equipment was broke down in the back of his truck he ended up dragging a big machine in and soaking my carpet down and just going over it with a steel vacuum I have a shag rug and it was totally soaking wet when he left I am now using fans and things hoping that it does not mildew because it is so thick but it is totally soaking wet I believe my rug is ruined you cannot get in touch with any managers or supervisors only a scheduling person that tells you they will get back to you in 48 hours I have called my credit card company to dispute this I will further take action and take them to court if my rug mildews do not use them

Technicians refused to clean my air ducts because of Mold? They claim they cannot clean air ducts because of the mold.
One technician was on the roof cleaning my neighbors dryer vent and asked me to clean my dryer vent because he was already on the roof. I said yes.
The other technician said he was not allowed to clean the dryer vent until I signed an insurance waiver. This was AFTER the vent was cleaned.
Then the technician said because they could not clean my Air ducts and PAY $1900, I should have paid $189 plus $100 to do this dryer vent only. I told them both to immediately leave my home! The senior technician said I was a MENACE to society because I was receiving something for nothing by not paying for this service.

This company is a RIP OFF and their technicians are RUDE!
I have tried to call the office to complain but nobody calls me to discuss.

DO NOT USE THIS COMPANY THEY ARE A RIPP OFF!

I was so pleased with Orlando and Chris, they were very friendly professional and efficient. I was very pleased with the outcome of the cleaning of our Berber carpet

I have just experienced something I never seen although it's a company the office Manager Jose and the Tech Jerry from stay away this office in Pompano Beach after I was supposed to get an air duct
Cleaning according to the Tech I need a bacteria cleaning after it was done there was no electricity in my house the tech rush left home call Sears the office Manager told me Jose (((go to hell he hang up I spend $1600))) now I need electrician to fix my house

Just ask to see the equipment before they clean... it has dirt from a previous job a day before or doesn't work properly. No training/cleaning certification per tech! Vent cleaning will be up to each tech... get estimate and call them later it will be different. To the point they laugh in store of how gullible you were. Sears HAD a great name and reputation... THEN. When inspecting the coils of the AC unit you can get the UV light from a box store for no more than$50... Don't get sucked in to believe it cost what ever they can get... the sky is the limit$$$$$$$$$$$ NOT NOT FUNNY FUNNY. I laughed them out my House.

I'm worried my 95-year-old father was a victim of the scam. He was quoted $400 to clean ducts and ended up paying $4300. He was told he had mold and they gave him the UV lights.

I had booked carpet cleaning for Oct 15th 2017 between 9 am - noon which I had confirmed by calling as well. Till 11:30 am nobody called or showed up. At 11:30 am I thought of calling to check and all I was told that today nobody is going to that area and it needs to be cancelled or rescheduled. I live in a prime location and not a remote distant place that nobody can goto and on top of it nobody bothered to give any call/email to let me know THEIR change in plan. So disappointed! I wanted to post a review on their website but they don't allow posting a comment without Invoice Number which I don't have since I couldn't get service done.

NEVER CHOOSE SEARS DUCT CLEANING! YOU HAVE BEEN WARNED!

Instead of the District Manager JOSE apologizing for MISSING 2 appointments he actually just scolded me for being disrespectful to his calling center! I am in utter shock. Now I know why Sears of going bankrupt because is LUIS is leading his team to the unemployment line!

On 5/12 I made an appt for the 20th. No show no call so then I made another appt and asked JOSE to call me. HE NEVER DID... and guess what my 2nd appt NO CALL NO SHOW. When I called... I was told they had to reschedule again. I didn't accept that. Finally got that tech coming and then JOSE said' I don't want you to be disrespectful like you were to my call center!' Are you kidding me? No apology, no I understand and I am sorry. Scolded me... the audacity! I cancelled the Sears duct service and I am pleading as someone who is in customer service 24/7... NEVER HIRE SEARS DUCT SERVICE... YOU HAVE BEEN FULLY WARNED!

I booked for the 3-area carpet cleaning for $99 for my moving out. They canceled at the last minute as their technician could not show up (I have to pay $70 fine to my apartment for this cancellation). On the next day, they postponed my schedule again from morning to afternoon, I kept calling them to make sure that I can return my key before 5 PM, but they just kept saying it would be between 1-5 PM. The worst part of this was when the guy showed up at 3 PM, he denied to clean my room with the price I booked! He wanted more than $200! He said, "If you do not let me clean now, no one else can come at this time. You will never be able to return the room on time" I denied to pay anything more than $150 because they already canceled my schedule and caused me a $70 fine, He kept saying no one else that I can not schedule any cleaner at this time anymore! Luckily, my apartment manager and maintenance came to check out my room and saw the argument. So they said, "Don't waste your money with him, the carpet was at the time of changing anyway".

Do not trust this website ever!

We booked for a duct cleaning and then they tell you you have mold and they give you an option of 1894 usd or 2694 usd... totally crazy

Sears arpet cleaning service is a scam. I contacted Sears because I thought they were a reputable company and because of their carpet cleaning special of $129 for 4 rooms and a free hallway. They were supposed to come out on 3/20 to shampoo my carpet but called to say their truck broken down and they had to reschedule to Monday afternoon. Next, when they arrived, they looked at the rooms and said they needed to charge me an additional $70 for my hallway and near my front door because they would have to deep clewn those two areas. I called the *******505 number to complain because I said that was not stated when I spoke with their office and said all of this should be explained when talking with the representative. Then, I asked the tech to just give me the service covered by the $129 because, as a senior citizen, I was not prepared to pay the additional $70. I told him I had completely moved everything off thr floors so they could shampoo for 3 days now and needed him to just give me the regular steam cleaning. At this point, he told me I either pay the $129 plus the additional $70 or he wa not going to shampoo my carpet. When I told him I was not going to pay the additional $70, he told me, I am not shampooing your carpet then and just left. What Sears is doing id a total sham and a scam. They should explain to customers what their policy is, or at the very least tell customers that they won't shampoo or steam carpet if you don't request additional services that they don't order or want. I still have all of my furnishings and belongings up off the floor while I look for another company that is reputable.