SearsClean

I contacted Sears Air Duct Cleaning to clean my duct work in my home. There was a $199 special for 20 vents. They came and serviced the ducts and claimed everything was complete and clean. When we turn on the air conditioner later, thick plumes of dust sprayed out of all the ducts and coated all of our furniture, floors, carpets, and everything else in the house. At that point, I inspected a few of the ducts and they were filthy and coated in dust. I called and they came out a second time, cleaned the dust in the house and cleaned the ducts again. This time they told me I had to spend another $300 to make sure this didn't happen again. I foolishly spent the money. They finished and left. Later that evening, I went to check the AC filter and it was totally clogged with dust and chunks of large dust. I replaced the filter and the next morning it was again completely clogged up. At this point, I cannot use the system at all. Then I opened and inspected another duct. It was again filthy and coated in thick dust. I was not cleaned at all. I called them again. They sent a manager and I was told they were no longer going to try and clean anything. They sent a text and said they were refunding me $200 of the $500 I spent and then totally cut off communication. I have included picture of what they left AFTER THE SECOND trip to clean my ducts. All I wanted was my ducts cleaned. I am $300 in the hole, have an AC system I can't use, and still have dirty duct work. Do not make the same mistake I did. Avoid them at all costs! Again the pictures I am posting are AFTER they were finished cleaning for the SECOND time.

Sear Air duct cleaning service is no longer the same as it is 2 years ago when I have the
First service performed. It is not as it is advertised on their current web site, that you get
What you ordered to do. I have scheduled pass weekend for and Air duct cleaning from
Sear web site for 18 vents to be clean for $179.95+$15 trip charge, which come to total of
$194.95. When the service guy came and looked around, told me that he is new never
Done one on the oil furnace so someone else will come for it later. As I understand and
Have this done 2 year ago, air duct cleaning has nothing to do with what kind of furnace
You have. I call the service department to find out why and I was told that they have to do
A so call whole system cleaning (and some nonsense about Guarantee), and that will cost
Me some where $450 or more for it. I tried to call back to the service department and
Demand to talk to the manager and was intentionally put on hold indefinite that I have to
Hang up in the end. It is classic kind of respond and tell me how low their service has
Become. So I did not go through with the service. I believe I have no choice on the issue
Other than not take on the service they offer. But I believe this is unprofessional and
Unethical route that Sear is becoming that are so prominent in this cleaning service
Industry. I believe me and other victim of the scam should voice their concern and have
The responsibility to warn other from this kind of bait and switch tactic. I sincerely hope
That my message can help inform other consumer of this scam and help make the life of
The normal consumer like many of us navigate and stay away from being rip off.

Sears air duct cleaning service came and ripped my elderly father off to the tune of $4,000.0 stars

DO NOT USE THIS SERVICE. Had my ducts, blower, & AC coil cleaned. It's turned out to be a disaster. Even when you reach out to the company to complain and provide pictures of the problems, they do not respond with a resolution. BOSTON MA office.
Their initial quote is useless. They don't tell you up front the true cost of what it would cost to clean your system or what options are available/recommended and there cost. They informed me that I have to notify them 2 days prior to the schedule service if I was canceling the service. They quote one price, but when they arrive the price increase from $800+ to $1300+ as they added on the additional items needed to clean your system.
As you can see in the picture this was the blower AFTER the cleaning. I was able to wipe the walls and pull out clumps of dust/dirt. One of the workers that was up in the attic steps off the wood platform and punched a whole in the ceiling to the floor below. Although they charged $25/ per vent, but they did not take off the covers on the ceiling vents to clean the ducts. They don't cover the vents as shown on the picture in the ad, to get a better air pressure. So the air from the rooms in the house is being sucked in through the vents when the vacuum is on.

When I contacted the company by emails no one responded for almost 2 week only to say they will pass the message on the their manager for the second time. After about 3 weeks I called the main number for Sears duct work but it was only a agent who could take a message and have someone from Boston call you back. When the representative (Jen) called back she stated "that was the best they could do to clean the blower and they do not take the blower out of the machine to clean it as other companies do". She stated she was referring my concerns to a manager. To date no one from management has called or come to address my concerns.