Clint T.

I contacted Sears Air Duct Cleaning to clean my duct work in my home. There was a $199 special for 20 vents. They came and serviced the ducts and claimed everything was complete and clean. When we turn on the air conditioner later, thick plumes of dust sprayed out of all the ducts and coated all of our furniture, floors, carpets, and everything else in the house. At that point, I inspected a few of the ducts and they were filthy and coated in dust. I called and they came out a second time, cleaned the dust in the house and cleaned the ducts again. This time they told me I had to spend another $300 to make sure this didn't happen again. I foolishly spent the money. They finished and left. Later that evening, I went to check the AC filter and it was totally clogged with dust and chunks of large dust. I replaced the filter and the next morning it was again completely clogged up. At this point, I cannot use the system at all. Then I opened and inspected another duct. It was again filthy and coated in thick dust. I was not cleaned at all. I called them again. They sent a manager and I was told they were no longer going to try and clean anything. They sent a text and said they were refunding me $200 of the $500 I spent and then totally cut off communication. I have included picture of what they left AFTER THE SECOND trip to clean my ducts. All I wanted was my ducts cleaned. I am $300 in the hole, have an AC system I can't use, and still have dirty duct work. Do not make the same mistake I did. Avoid them at all costs! Again the pictures I am posting are AFTER they were finished cleaning for the SECOND time.