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SEA Gamer Mall has a rating of 3.1 stars from 168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SEA Gamer Mall most frequently mention customer service, live chat, and gift cards. SEA Gamer Mall ranks 47th among Games sites.
No critical highlights yet
Ing and Simon were patient and awesome in helping me with QQ coin reload, especially after a system error causing repeated failures in order delivery the day before. Despite the delay in receiving my coins, and a terrible customer service experience with one of their colleagues, Jason, who was not only unhelpful but placating to the extent of being dishonest, encountering both Ing and Simon turned my negative experience around, hence the positive review. Customer support agents should take a leaf from their book :)
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Seagm only wants your money. When you request for a refund, the will hide behind their ToS but none of their ToS clauses say items are non-refundable. Despite having a refund policy, they will not honor it and work with you. Instead, they will ban your account and refuse to work with you for a refund request. Never doing business with them again, good riddance.
Tip for consumers:
Do not do business with seagm, their management and customer server is beyond horrible and will only give you negative answers and countless online forms that will only tire you into giving up your request for support.
Products used:
Digital goods
This is a fake site guys, please don't use it. I brought valorant points using bitcoin and guess what my transaction never went through. I cancelled many times and tried again and it never works. When I reached out to the customer service team, they just told, "We have reported this issue, to tripleA" or something like that and nothing happened lol. Please don't use this site and go to some where else which is more genuine.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
Pathetic buying experience, compounded by equally bad customer support. I believe their business model is to force people to ask for refund so that they can cut their "processing fee" and return money after "3-5 working days".
Nothing instant about their service and honestly it feels like its not even a legit business -_-
Tip for consumers:
Avoid if you can. You will be chasing your tail trying to figure how to get your money back
Hi Abhishek G,
We apologize for the bad experience you had in SEAGM.
Kindly share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better.
Thanks and sorry for any inconvenience caused.
Can't buy cards from another country. Steals hundreds of your money. CEO has been caught hacking. I will continue to give bad press, because they fought hard to keep my money.
Tip for consumers:
Buy in small amounts to avoid getting screwed. Example 5$ 20x vs 100$ x1.
Products used:
gamecards
Dear Customer,
You may refer to the official statement which is stated in the year 2020.
Link: https://news.seagm.com/seagm-final-statement-2020/
If you have any issues regarding your account or payment issue, you may submit at http://bit.ly/HelperTicket
Thank you and we truly apologize for the inconvenience this has caused you.
This site is complete scam. Got a garena shells and this people send me a card which is already used. For my luck I had not bought 1 but 2.
When I contacted their team they need 5 days.
Dear Valued Customer,
After checking with our supplier, the code shows used after it was sold to you.
You are advised to contact the official game customer support for assistance if you still did not receive any game points from the code redemption.
Thank you and we apologize for the inconvenience caused.
Seagm is great. So helpful and ready for business. Certain games no.specifically dragonboy online since the transfer to teamobi. Just down hill.
Tip for consumers:
That the game would screw you and hide behind seagm.com
Products used:
Gem packs.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.
The payment method this site provides are shady as hell, i would stay far away from them. It use to accept credit card/paypal which can protect customer if and issue or file a dispute. Now they accept payment methods that leave no trace and non refundable.
I bought 2 steam card and successfully paid with paynow and now it say is unpaid there is delay in payment my bank clearly state successful transferred. They cant even provide customer with their UEN number to assure customer paying to legit account.
Hi Terry, the payment method you mentioned is not available until further notice. Click this link to check other payment methods that available: https://www.seagm.com/pay
For the order that you pay through PayNow, we're sorry to inform you that this is really an incident that out of our expectation. You're advised to share the details of your issue at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank you and we sincerely apologize for any inconvenience.
I bought a steam gift card with paynow which according to them was instant' made payment and even after the order expired i still didn't receive anything. So i contacted support and they are asking me to wait 3 days to confirm the payment
Great, totally instant' service here, not recommended to get
Hi! We’re sorry your experience didn’t match your expectations. Please feel free reach out to helper@seagm.com with your order details. We would love to help you to resolve your issues. Thank you.
The same thing happened to me as *******@Eleazar U. 2 unauthorised transactions for almost identical amounts.
Currently in disupte with Paypal over these transactions.
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
Why in the hell did you charged me for almost $300 without my permission? Is that how you do business? Such a disgusting habit that you do. Fix this issue!
Good day,
You are advised to change your Paypal account password to avoid any further unknown charges to your Paypal account. Apart from that, we'll liaise with Paypal for investigation for resolving this issue.
Thank you & we apologize for the inconvenience caused.
I tried to buy a card from this site. They asked me for a photo with the name of the site, today's date and my ID. After several tries the photos were not clear enough for them. So I asked for a refund. They refunded me but without the processing costs (more than 1 € on an order under 5 €).
I lost more than € 1 for nothing. This is theft!
Hi, we request you to please share the details of any issue you are facing by submitting at http://bit.ly/HelperTicket. It will help us in assisting you better. Thanks!
I bought two cards of their website. I was septical at first but i wanted to try it. The first two were very nice. Fast service and i got the things that i paid for. The third time it didn't went so smooth. I got multiply emails saying that i needed to verify my identity to process my order. I send my selfie and my details of payment but blurred some information like my documentnumber on my id, my information on my bankcard etc. Then i got a message back that i needed to send it again but without the blurred stuff. I asked why and got a reply that said: to protect our buyers. Yeah h*ll no. If this site wanted to check if i was a person or not this information would be more than enough. And they don't need my documentnumber to verify this. It feels like a scam to me.
Products used:
Two amazon gift cards
Hi! We are sorry to hear that you encountered difficulty with our application.
SEAGM will require a user to do verification if flagged by our risk mitigation tool. Documents are one effective way to identify and verify the payment is made by the user. This acts as a protection for the user as well as SEAGM.
SEAGM respects your privacy and fully complies with its Privacy Policy.
Your documents are rejected due to the requirement does not meet and are unable to confirm the payment details.
Besides, your payment has been refunded in adherence to our requirement as stated.
Thanks and sorry for any inconvenience caused.
Website advertised safe and secured transaction. 1 day after receiving the goods, account was issued a warning from game company with goods confiscated.
Seller refused to respond to my message after I have reported to them about the incident.
After I have requested for a refund, they locked out my account to prevent me from taking down evidence of their scam.
Please be careful. Do not buy from them.
I'm beginning to think that this website is a sick joke, a very very bad prank.
The website suspended my account three times for no reason at all. Contacted customer support via livechat to get my account back. Got greeted with just Autobot messages. Got my account back anyway, ok no big deal.
I then try to purchase an iTunes gift card at a small amount ($15), got denied every single time it redirects back to their website. I have contacted support livechat for 3 times. Still the same messages pasted over and over by autobots.
All my info has been checked out and verified. I have waited days and days to retry payment. I have ONLY ONE payment option available (yet the bot keeps saying try another payment option). I have attempted smaller transactions. NOTHING WORKS. Payments just fail.
I will NEVER do business with this site again.
Tip for consumers:
Just stay away.
Hi Q P.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
They sold the used psn payment card for $ 50. They don't admit their guilt, they don't return the money. They promised to solve the problem in 5 days, but a week has passed and nothing has changed. Don't trust them.
Hi, We are sad to know that your experience on our website was not satisfactory. Please share your issue with us at helper@seagm.com and we will look into it at the earliest.
I was going to buy some gift cards from this site, but there was a problem with PayPal transaction that had no problem so far, so I inquired about the custom service. At first, they told me to match my cell phone authentication and address and try again, but I was rejected as expected. So when I asked what the problem was, I asked the custom service to try again and if it didn't work out, take a picture and send me the screen in question. I tried again, but it was rejected, and I sent a picture, but I couldn't do it as I was told. It's because the card is a problem, so I tried two personal cards again, not the first business cards I used, but they were rejected, and three of my cards were now suspected of being stolen from the bank and were suspended. A day before using this site, I bought 100 dollars by card at Game Stop and 10 minutes ago I bought some food at Jack In The Box. There's nothing wrong with my card. But this dirty site kept asking me to use another card because it was a problem, and eventually I was angry.
It's the worst site ever. Anyone who reads this article should never use this site.
Hey, Reno? Thx for ur bad customer service. You're literally horrible.
Hi Kris L.
For your information, our system is equipped with a fraud mitigation tool which monitors Paypal and Credit/Debit card payment, it will decide to approve or disapprove payment.
Besides, it applies a payment limit, new user limits tend to be low and slightly increase as you make successful payments each time.
To have a better chance of succeeding the payment, we recommend matching your billing information with Paypal or billing information entered during checkout and attempting a smaller amount of payment.
If your payment is declined, we advise you not to try more than 3 times. Retry the payment next day or consider trying out the different payment options available.
For any issues or inquiries, you may contact us at helper@seagm.com
Thank you and we apologize for the inconvenience caused.
The rewards they offer for purchasing cards is a scam. Dont buy into it. Support is useless cuz they just spew nonsensical words at you.
Dear Msmarkos,
As per investigation, we noticed the said bonus items are only available for the selected NCoin codes upon redemption. This implies that only certain or portion of the card code is eligible for the bonus item. If you are eligible for a bonus item, you will be asked to select the given bonus item after applying your NCoin code to your account.
Please refer to the link below and read the redemption guide.
http://us.ncsoft.com/en/gamecard/
Hope the above clarifies your doubt and if you wish to know further on the bonus item, you may contact the official game support to seek for assistance, http://us.ncsoft.com/en/support/
For any issues or inquiries, you may contact us at customer service Live Chat, https://goo.gl/RnRlUb
Thank you.
First order went fine somewhere around 24 hours delivered. 2nd order never arrived and they have it marked as completed. Showed screenshots as their proof, but the currency did not arrive. They refuse to acknowledge any chance that one of their "suppliers" did not honor the transaction or that perhaps the proven screenshots are for the previous order that was completed without error. Filing a dispute to get my money back. Would have ordered with them for a very long time because i dont mind the 24+hour waits for currency
Hi,
As proven, the screenshots indicate that your order was delivered. In the case where your currency did not arrive, this could be due to the gold was removed or deleted by the game master. However, Purchasing in-game currency has some risk which may result in possible account suspension or termination or gold removal when purchasing illegally obtained gold. Thereby, buyers are expected to bear the risks on their own.
Hope this clarifies.
Thank you and we apologize for the inconvenience caused.
Bastards pls don't ever use this site they will scam you. They will say we are checking on this and that and they do nothing but laugh such a waste and modern day scams
Hi Mike,
Thanks for your review but we would appreciate if you could state what was fake and scam?
If it’s related to prepaid card issue you’ve purchase, checking is definitely needed by sending the code to our supplier. Depending on which type of prepaid card you’ve purchased, the supplier may be in different time zone, hence different working hours. That takes time.
Do contact our customer support using live chat should you have further issue.
I have waited so several days and my orders are not yet been delivered, I don't mean to haranguing but I would very much want to voice my situation and hope for faster deliver, they just keep reply me 'We apologize for the inconvenience caused.'
HI! We really appreciate you bringing this to our attention! It’s never acceptable for customer service representatives to be impatient and lack of understanding. Rest assured that this issue is being looked into and we will work with the respective customer service officer to deliver better customer service. Thanks again for your input.
Do not engage their service. Service can't deliver as promise. Very long and painful waiting time. Do not recommend getting anything from them.
Dear customer,
Sorry for the long wait.
FYI, our stock is very depending on the supplier, sometimes the delivery time will take longer than the estimation time due to some reason, such as peak season, game's event, new patch of the game, out of stock etc.
We only stated the expected time was within 24 hours, but we did not promise or guarantee that it will be delivered within the estimated time.
However, if you don't wish to wait please do let us know we are more happy to refund you.
Thank you and sorry for the inconvenience caused.
Yeah basically a scammer.
I bought a PSN Card. The code comes with it is invalid.
I was told by Rachael on the CS live chat to submit a form to raise an issue about my order.
Then I was told to wait up to 5 business days to wait for a response?
What?! Is it my fault to buy a invalid card?
Be careful!
Hi Wei Z.,
First of all, we would like to apologize for the unfortunate incidence. For your info, there are few possibilities which the game cards might have an error and it could be mainly due to the technical error from the game publisher. Please note that the 5 working days is the time taken for us to send the code for validity checking.
Nevertheless, we believe that your issue has been investigated and resolved. You may reach us via support email helper@seagm.com for further issues.
Thank you and we apologize for the inconvenience caused.
I ordered nba mt coins i waited 24hours then after a day of waiting i contacted them but at my order there was standing order completed but it wasnt when i asked live chat they just said it was completed and left the chat! I DONT RECOMMEND BUYING
Hi Happy D.,
First of all, we would like to apologize for the unfortunate incidence. For your info, SEAGM bought the NBA player in accordance to what customer stated for order delivery. Thereby, we confirmed that the order was successfully completed.
Nevertheless, we believe that your issue has been investigated and resolved. If you have any further issues, kindly reach us via support email helper@seagm.com.
Thank you and we apologize for the inconvenience caused.
Made orders for a week and no delivery. Asked when can be delivered and told me they are not sure.
CS are terribly rude. Not helpful, it is a scam
First of all, we would like to apologize for the unfortunate incidence. However, we believe that the issue had already been resolved.
Help us to improve our service. You may wish to write to us or reach me at helper@seagm.com. Thank you & we apologize for the inconvenience caused.
First the site denied my Paypal payment two times, so I contacted customer support to resolve the issue and they said to wait. I waited, but I just tried to login and it says my account was suspended. This sounds sketchy to be honest. Will never buy from them again.
Hi Jo R.! I'm sorry about what happened to you when making payment using Paypal. We get customers with similar experience as you everyday because we are using risk management system to prevent any financial risk and allows company to manage automatically. Hope to see you again. Thank you.
Gain trust and grow your business with customer reviews.
SEAGM is the trusted global digital online game store. Buy game cards, gift cards, cd-key and mobile reloads. Pay securely with Paypal, credit cards and more.
Dear Customer,
We apologize for the bad experience you had in SEAGM.
Please share the details of your issue by writing to us at helper@seagm.com so that we can look into it & assist you in the best possible way.
Thank You.